We were told at checkin that this was a “full service” hotel so no ice machines on any floor. Just call and staff would bring ice. Most times, ice arrived within 10 minutes. On a couple of occasions, it took almost 30 minutes. We had to request cleaning services everyday-it was not automatic. For the price of the room, housekeeping should be a given. We toured the spa, and while nice, it is separate for men and women. Understandable since there is a clothing optional policy. While some guests may enjoy this, for my husband and me, we weren’t thrilled with sitting in a sauna, steam room or whirlpool with strangers. Would have preferred a spa where we could enjoy it together. Overall, the hotel is nice and conveniently located for all things associated with the Riverwalk.