Ratings based on 497 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Staff Makes Your Business

Posted Jan 18, 2016
Pros: The customer services and kindness of the staff, Overall I loved everything.
Cons: Keep doing a great job.
Location: Great location.
We arrived a few hours earlier, from a several hour flight. The front desk clerk am not sure exactly her title; however, I would like to say manager "Alissa" was extremely professional". She insured that our stay was pleasant. We were allowed to check in a little earlier, in order to relax and refresh ourselves after a long long day of exhaustion. There was another young lady, Ashley on 3-11 shift whom, also exemplified great customer service skill, by actually showing us the different service locations areas within the hotel. The hotel was was very clean, rooms very comfortable and cozy, all the electronics and appliances were updated. Whom ever engineered the structure layout for the building did an assume job; and the interior designer is amazing. The interior layout was great along with positive home felt signs that were throughout the building. The design of the hotel was beautiful and the breakfast was amazing. The over star rating would be a 10 if it went that high. However, all the amenities of this hotel would mean nothing, if it was not for the staff and their service and dedication, in which I witnessed during my stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oxford, MS

Great location and great staff

Posted Jan 12, 2016
Hotel staff extremely courteous and professional. Room very clean. Easy access to all of San Antonio. Very pleased with stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente ubicación para ir a losoutlets y Sn. A.

Posted Jan 10, 2016
Es un excelente hotel, muy limpio, bien ubicado, excelente precio. Sólo 2 puntos malos: el desayuno muy pobre y las más importante q me hicieron un cargo a mi tarjeta de crédito como garantía, y quedaron de devolverme , lo sigo esperando ! Si pudieran ayudarme , gracias
4 out of 5
Recommended
for Everyone
by A verified traveler from houston tx

Nice hotel

Posted Jan 4, 2016
Nice hotel clean and friendly staff. Breakfast was good but limited compared with other hotels in the area.
Comment from Hotel Management
Jan 8, 2016 by Sherri Reilly, Hotel Management
The staff here at the Hampton Inn & Suites Selma-San Antonio/ Randolph Air Force Base would like to thank you for choosing this property to stay at during your recent travels. Thank you so much for your comments about your stay. We appreciate your feedback. We strive here at the Hampton Inn & Suites for excellent service and I am so sorry we fell short of that. Please come back and visit us again soon, we would love it if you gave us another chance. Sincerely, Sherri Reilly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Para el shooping lo mejor!

Posted Jan 2, 2016
Después de varios años de viajar a S.A es para mi gusto una excelente opción por su precio y ubicación lo recomiendo muchísimo y más si van a San Marcos
Comment from Hotel Management
Jan 7, 2016 by Sherri Reilly, Hotel Management
El personal aquí en el Hampton Inn & Suites Selma, Texas - Randolph Air Force Base y me gustaría darle las gracias por elegir para alojarse en este establecimiento durante sus viajes más recientes. Agradecemos tan valiosos comentarios y sólo sé que asegurarse dirección mi personal en sus comentarios. Por favor vuelve y nos visite otra vez pronto! Sinceramente, Gerente General de Sherri Reilly
5 out of 5
Recommended
for Everyone
by A verified traveler

Muy limpio y buena ubicación

Posted Dec 31, 2015
Tiene un centro comercial justo enfrente del hotel que se llama forum, muy completo y además muy cerca de San marcos
Comment from Hotel Management
Jan 7, 2016 by Sherri Reilly, Hotel Management
El personal aquí en el Hampton Inn & Suites Selma, Texas - Randolph Air Force Base y me gustaría darle las gracias por elegir para alojarse en este establecimiento durante sus viajes más recientes. Agradecemos tan valiosos comentarios y sólo sé que asegurarse dirección mi personal en sus comentarios. Por favor vuelve y nos visite otra vez pronto! Sinceramente, Gerente General Sherri Reilly
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

New Hotel with welcoming staff

Posted Dec 24, 2015
Pros: Proximity to San Marcos Premium Outlets Very new Very clean
Location: San Marcos Premium Outlets (only 30 minutes away)
So I booked this room shortly before midnight, at a good rate (thanks, Expedia!). Showed up to the hotel, and the lady at the front desk greeted us, welcomed us, etc. Took a minute for her to find the reservation (which I had literally just done before driving there), but she checked us in. Everything was nice - however, the walls are thin, so be warned, noisy walkers and loud talkers. Room was comfortable and clean, as expected. Only comments to the hotel facilities is that the contractors who actually built the place were a bit sloppy: uneven placements such as the flooring in the elevator. Very minor things that can really annoy a perfectionist like myself. Oh, well! Breakfast is a normal hot breakfast: eggs, potatoes, sausage, cereals, waffles, etc. I would definitely return and recommend!! (caps for the review-skimmers)
Comment from Hotel Management
Jan 7, 2016 by Sherri Reilly, Hotel Management
Dear Michelle, The staff here at the Hampton Inn & Suites Selma, Texas - Randolph Air Force Base would like to thank you for choosing this property to stay at during your recent travels. Thank you so much for your amazing comments about your stay and about our wonderful front desk staff. We appreciate such positive feedback and it shows that the hard work the girls have put in has paid off. Please come back and visit us again soon, we can't wait to have you back. Sincerely, Sherri Reilly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Outstanding Hotel!

Posted Dec 23, 2015
Pros: Location, parking, home like room.
Cons: Nothing!
Location: So much to do in all directions from sports events, shopping outlets, airport, etc.!
Outstanding check in, staff, breakfast, comfort, breakfast and location!
Comment from Hotel Management
Jan 8, 2016 by Sherri Reilly, Hotel Management
Dear Chuck, The staff here at the Hampton Inn & Suites Selma, Texas - Randolph Air Force Base and I would like to thank you for choosing to stay here at this property during your most recent travels. We appreciate such positive feedback and just know it makes us only want to work harder to make sure each and every guest is completely happy with their stay. Please come back and visit us again soon, we can't wait to have you back. Sincerely, Sherri Reilly General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

trip to Texas

Posted Dec 16, 2015
Pros: Location, friendliness
Cons: The common areas could be kept cleaner......but they did have a soccer and basketball tournament going on over this weekend and the hotel was full of
The staff are super friendly especially the breakfast lady..she is so sweet and helpful
Comment from Hotel Management
Jan 9, 2016 by Sherri Reilly, Hotel Management
The staff here at the Hampton Inn & Suites Selma, Texas - Randolph Air Force Base and I would like to thank you for choosing to stay here at this property during your most recent travels. We appreciate such positive feedback and just know it makes us only want to work harder to make sure each and every guest is completely happy with their stay. Please come back and visit us again soon, we can't wait to have you back. Sincerely, Sherri Reilly General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Posted Dec 16, 2015
Excelent hotel. Clean, well maintained, good location and the staff very friendly.
Comment from Hotel Management
Jan 8, 2016 by Sherri Reilly, Hotel Management
Dear Oscar, The staff here at the Hampton Inn & Suites Selma, Texas - Randolph Air Force Base and I would like to thank you for choosing to stay here at this property during your most recent travels. We appreciate such positive feedback and just know it makes us only want to work harder to make sure each and every guest is completely happy with their stay. Please come back and visit us again soon, we can't wait to have you back! Sincerely, Sherri Reilly General Manager