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Reviews of Holiday Inn Express & Suites San Antonio-Dtwn Market Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites San Antonio-Dtwn Market Area, an IHG Hotel
102 El Paso St, San Antonio, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 405 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Norberto, Pharr

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to the staff member that proactively looked at my truck in the camera and said you got a toolbox let me take off the cone right in front to prevent anybody from trying to open it. She should get a raise for looking out for her cuetomers
Stayed 1 night in Mar 2024

2/10 Terrible

Carmen

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were not ready and they looked like cleaning was optional
Stayed 1 night in Mar 2024

8/10 Good

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s closer to the run river
Stayed 2 nights in Feb 2024

10/10 Excellent

RAFAEL JR

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very good for us thank for your service
Stayed 1 night in Feb 2024

10/10 Excellent

David De

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the river walk and the Frams market
Stayed 2 nights in Feb 2024

10/10 Excellent

HOUSSAM

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Brian

Traveled with partner
Liked: Staff & service
II definitely rate the staff 5 stars. They were friendly and helpful. But the property wasn't at all what it looked like on the website. It is in the middle of a commercial area with lots of road construction. Yes, you could walk to the Riverwalk in about 20 minutes, which was okay during the day, but not okay at night--very little lights and scary intersections. The room was a suite but had just the bare necessities, no art or dishes in the kitchen. In general the hotel needs a major facelift. The elevator looked awful. The breakfasts were good, though.
Stayed 4 nights in Jan 2024

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy and the front desk people were very helpfull and understnding
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024

6/10 Okay

Loren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv sucks
Stayed 1 night in Jan 2024

10/10 Excellent

EVA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Oluwakemi

Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

ketan

Traveled with family
Liked: Staff & service
Ok
It was too hot in the lobby and hallway. It was set up for 69 but had 79 and still no one bother to fix. Inside room only bedroom was cool not living area and bathroom was like oven. Breakfast was awesome. Best breakfast ever in the hotel.
Stayed 1 night in Dec 2023

8/10 Good

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Maura

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023

8/10 Good

VIGNINOU THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Facility under new management. Awesome Customer Service

8/10 Good

Chaffaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It could use some new carpeting or get rid of the carpet all together. The first night was great; second night the person above our room walked so hard and dang near all night I couldn’t sleep.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ramiro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front desk Staff Very Friendly!
Stayed 1 night in Dec 2023

10/10 Excellent

Charisma L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and good staff
Stayed 1 night in Dec 2023

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is close to the Market Square in San Antonio, and not far from the Riverwalk. It seems run down and needing lots of small repairs, but nothing glaring. Nothing to complain about...but
Stayed 4 nights in Nov 2023

10/10 Excellent

Maricela

Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Leawilyn

Liked: Cleanliness, staff & service
Great place
Stayed 2 nights in Nov 2023

10/10 Excellent

san juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud music behind hotel think it was a band but it was a business
Stayed 1 night in Nov 2023

6/10 Okay

Destiny

Traveled with partner
Liked: Staff & service, amenities
I feel as though the room was too pricy for what we got. Comforter had a stain that looked like blood. Air conditioner smelt like urine. The shower head was pretty dirty as well. Overall, the location is great. It’s easy to get to. Parking lot was nice. And although it didn’t look too clean (shower head, comforter) the room did smell very nice and clean. Breakfast was great and longer than other hotels which is a plus. I’d stay here again if it was cheaper.
Stayed 1 night in Nov 2023

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, and awesome breakfast!
Stayed 2 nights in Oct 2023

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
We always have a good experience when we stay at this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Yvonne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Darryl

Liked: Staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Cyan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet. Wasn't anything special but very close to highway and downtown San Antonio. Would stay there again for the great price!
Stayed 2 nights in Aug 2023

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel was filthy and falling apart! We complained to management that we were going to check out after 1 night because it was too late to find another hotel. She gave us another room and said she would speak to Expedia about refunding the rest of our money if we left early but when Expedia talked to her she refused the refund because she told Expedia she upgraded us to another room. Which was a lie! She moved us to the SAME type of room on a different floor which was still dirty and bathroom fixtures needed replaced. We checked out and they got to keep 3 days of our money! The manager even stated the hotel was bad because new management just took over a few weeks ago and they are trying to renovate it from the prior owners who didn’t do anything in the hotel. I don’t recommend this hotel! Also I won’t be booking with Expedia again because of them refusing to pay us back the 3 nights we didn’t stay there!!!
Stayed 4 nights in Oct 2023

10/10 Excellent

Victor

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Excellent Excellent staff!!!! The bedding and breakfast was likewise awesome! I highly recommend this place.
Stayed 2 nights in Sep 2023

4/10 Poor

Marco Antonio Gracia

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Maria h

Stayed 2 nights in Sep 2023

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Elisabeth

Traveled with family
Liked: Staff & service, property conditions & facilities
Picture on the website definitely to no reflect the condition of the room. Need to be updated. That being said, the bed was comfortable!
Stayed 1 night in Sep 2023

10/10 Excellent

Victor

Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lady at front counter was EXTREMELY pleasant, professional, and helpful. She gave me advice for parking downtown.
Stayed 1 night in Sep 2023

8/10 Good

Mohammed Sharique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Nice n really clean friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Katilyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely. The staff was accommodating. It would be nice if there was some sort of shade coverage near the pool, a cabana or umbrella of sorts. The gap between the toilet in the bathroom door was small, which was a shame, but oh well.
Stayed 1 night in Sep 2023

10/10 Excellent

Radames

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great except the construction down the road
Stayed 2 nights in Aug 2023

10/10 Excellent

gabrielle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice stay staff were all great.
Stayed 2 nights in Aug 2023

8/10 Good

Ivan

Stayed 3 nights in Aug 2023

10/10 Excellent

Isaac A

Stayed 1 night in Jul 2023

6/10 Okay

Schnell

Stayed 2 nights in Jul 2023

10/10 Excellent

Fabian

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I was told the area surrounding property did not look pleasing
Stayed 2 nights in Jul 2023