See all properties
Save

Sereno Art Hotel

3.0 star property
Comfortable San Cristóbal de las Casas hotel in De La Merced with full-service spa

Choose dates to view prices

your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Sereno Art Hotel

IL Giardino | Premium bedding, individually decorated, individually furnished
Front of property
Garden view
Bar (on property)
Property entrance
Reviews
8.8

Excellent

Popular amenities

  • Air conditioningAir conditioningAir conditioning
  • GymGymGym
  • BarBarBar
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Room serviceRoom serviceRoom service

Explore the area

Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Popular LocationMesoamerican Museum of Jade1 min walk
  • Popular LocationSan Cristóbal de las Casas Cathedral4 min walk
  • Popular LocationSanto Domingo Handicraft Market9 min walk
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)93 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Tiene agua caliente
Jorge Gerardo
Feb 28, 2024
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

Room options

View all photos for Deluxe Room

Premium bedding, individually decorated, individually furnished

Deluxe Room

10/10 Exceptional

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
Private bathroom
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, individually decorated, individually furnished

Standard Double Room

10/10 Exceptional

Highlights

Yard
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
Private bathroom
  • 182 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Premium bedding, individually decorated, individually furnished

Family Room

Highlights

Yard
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Plasma TV
Premium bedding
  • 538 sq ft
  • City view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Twin Bed

Similar properties

Exterior
Hotel Sombra del Agua
Spa
Parking included
Free WiFi
Restaurant
9.2 out of 10, Wonderful, (959)
The price is $71
$84 total
includes taxes & fees
Jun 3 - Jun 4
Hotel Sombra del Agua

About the neighborhood

San Cristóbal de las Casas

Sereno Art Hotel is located in De La Merced, a neighborhood in San Cristóbal de las Casas. The area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal, while Centro Cultural de los Altos and Mayan Textile Center are cultural highlights.
Visit our San Cristóbal de las Casas travel guideOpens in a new window

What's nearby

  • Mesoamerican Museum of Jade - 1 min walk
  • San Cristóbal de las Casas Cathedral - 4 min walk
  • Plaza 31 de Marzo - 4 min walk
  • Santo Domingo Handicraft Market - 9 min walk
  • Na Bolom Cultural Museum - 14 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 94 min drive

Restaurants

  • El Mezcalito - 2 min walk
  • Café Bar Revolucion - 2 min walk
  • El Fogon de Jovel - 1 min walk
  • Tarumba Restaurant - 1 min walk
  • Pipiri - 1 min walk

About this property

Sereno Art Hotel

Hotel located in De La Merced
You can look forward to a terrace, a garden, and laundry facilities at Sereno Art Hotel. Treat yourself to a massage at the onsite spa. The on-site restaurant, JARDÍN SECRETO, offers breakfast, brunch, lunch, dinner, and garden views. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Cooked-to-order breakfast (surcharge), tour/ticket assistance, and luggage storage
  • Concierge services
Room features
All guestrooms are individually furnished, and offer comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi.
More amenities include:
  • Hair dryers and shampoo
  • Plasma TVs with cable channels
  • Private yards and daily housekeeping

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 12:30 PM for a fee: MXN 250 for adults and MXN 200 for children
  • A bar/lounge
  • A restaurant
  • Hosted evening meal available daily for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • JARDÍN SECRETO

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

Outdoor space

  • Yard

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 8 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 250.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 250 for adults and MXN 200 for children
  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel Hotel
Sereno Art Hotel San Cristóbal de las Casas
Sereno Art Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Is Sereno Art Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 250.00 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Sereno Art Hotel?

As of May 31, 2024, prices found for a 1-night stay for 2 adults at Sereno Art Hotel on Jun 1, 2024 start from $95.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sereno Art Hotel?

Self parking is free at this property.

What time is check-in at Sereno Art Hotel?

Check-in start time: 1 PM; Check-in end time: 8 PM. After-hours check-in is not available.

What time is check-out at Sereno Art Hotel?

Check-out is at noon.

Where is Sereno Art Hotel located?

Located in De La Merced, this spa hotel is steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Plaza 31 de Marzo and Museo de San Cristóbal are also within 5 minutes.

Reviews

8.8

Excellent

Rating 10 - Excellent. 63 out of 98 reviews" "
Rating 8 - Good. 21 out of 98 reviews" "
Rating 6 - Okay. 6 out of 98 reviews" "
Rating 4 - Poor. 4 out of 98 reviews" "
Rating 2 - Terrible. 4 out of 98 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024

10/10 Excellent

James E

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Bibiana

Traveled with family
Disliked: Room comfort
Too noisy
This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023

4/10 Poor

bonifacio

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023

8/10 Good

claudia

Stayed 1 night in Dec 2022

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022

10/10 Excellent

Alexa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Stayed 6 nights in Mar 2022

10/10 Excellent

Marc, Lake Country

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property and location. The restaurant is also awesome.
Stayed 1 night in Jan 2022

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
Stayed 2 nights in May 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Can’t wait to come back!
Stayed 3 nights in Mar 2020

6/10 Okay

Coline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
You are paying the location
Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
Stayed 8 nights in Apr 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem!!
When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable rooms in great location
Spacious comfortable rooms, great food, perfect location!
Stayed 1 night in Nov 2018

10/10 Excellent

Isabel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Stayed 1 night in Mar 2018

10/10 Excellent

Abby, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel right in town
Luxurious hotel. Wish we could have stayed longer!
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service
Loud dance music from hotel DJ until late night!
Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
Stayed 1 night in Dec 2017

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Stayed 1 night in Aug 2017

8/10 Good

Sally, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and stay here frequently.
The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Conveniently located, but a bit overpriced
Overall I had a good experience at Sereno. The location is ideal and the space is really well kept and cute. I guess I just expected a little more given the price. But I was there during Semana Santa, so perhaps the prices were increased due to that. My only criticisms are: I was never oriented to the hotel by the staff. Not a huge deal since it is small, but an orientation to the spa and grounds would have been nice. Also, the WiFi service was pretty awful. Not sure they can do anything about that either, but it should be noted. I had good service, but if I moved literally a half an inch, it was gone. The other issue I had was that it rained very hard one day and the ceiling in my room leaked in multiple places. The staff were great and immediately moved me, but I also think it should be noted.

General hotel information

Reasons to Book
Onsite Restaurant/Bar & Comfortable Beds
Check-In Time
1:00 PM
Check-Out Time
12:00 PM
Star Rating
3.0