Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
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Reviews of Hotel Boutique Y Restaurante Panisté

3.5 out of 5
Hotel Boutique Y Restaurante Panisté
San Cristobal Zona 0, Comunidad Tucanja 18-56, San Cristobal Verapaz, San Cristobal

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 63 reviews" "
Rating 8 - Good. 21 out of 63 reviews" "
Rating 6 - Okay. 1 out of 63 reviews" "
Rating 4 - Poor. 0 out of 63 reviews" "
Rating 2 - Terrible. 4 out of 63 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Panisté was a fantastic place to relax and enjoy the beauty of the area. The rooms were great, with really nice views of the mountains and hills nearby. It felt like we were far away from everything. The restaurant was really tasty as well, and they were very accommodating of my food intolerances (dairy). I highly recommend the temascal - a steam room Guatemalan style, where a wood fire heats rocks that you then put water on to create steam in a brick dome. We also wandered around the grounds, seeing all the gardens and coffee plants. The pool was also great - a little heated given the cool day we were there. It almost felt like we were the only people staying there - we saw more staff than guests, so enjoyed some truly peaceful days during our stay.
Stayed 2 nights in Apr 2024
Response from Alejandra/Guest Service on Apr 12, 2024
Dear Guest, it was a pleasure to have you has guests, thank you for all your comments and good reference, we will be glad that you visit us again.

10/10 Excellent

Alvaro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hay que mejorar el wi fi. Saludos cordiales.
Stayed 1 night in Jan 2024
Response from Alejandra/Guest Service on Feb 8, 2024
Muchas gracias por su calificación, le confirmamos que ya estamos en el proceso de actualizar un nuevo proveedor, le esperamos nuevamente, saludos.

10/10 Excellent

Lois

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Boutique Y Restaurante Panisté. The rooms are big, spacious and clean. The balcony overlooking the garden was nice and beautiful. We really enjoyed and loved using the spacious sauna.
Stayed 1 night in Aug 2023

10/10 Excellent

PABLO DANILO

Stayed 2 nights in Aug 2023

8/10 Good

Erik

Stayed 1 night in Jun 2023
Response from Alejandra/Guest Service on Jul 5, 2023
Gracias por su visita Erick fue un gusto recibirle! Esperamos que nos vuelvan a visitar pronto, saludos.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No screens on windows in cabins so be aware of mosquitos as they are everywhere and will keep you awake all night. Between the roof and ceiling you can hear noises like screeches/growls they may be rats or other animals. The property has beautiful gardens but unfortunately it seems administration did not check on rooms before they get reserved and did not acknowledge the situation. Administrator told us that they do not have screens on windows because people have different tolerances to mosquitos. No justification for this as this can detonate allergies or bring diseases. We did not received any compensation/discount or apology. We encourage administration to take into consideration this assessment as the hotel and place are beautiful. It just need commitment, understanding and empathy.
Stayed 2 nights in Jun 2023
Response from Alejandra/Guest Service on Jun 17, 2023
Dear guest, we appreciate the time to share every detail of your stay and send our most sincere apologies. We are working to give and exceed expectation of our guests. We will check about mosquitos and reforce fumigation.Best Regards,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente. Al personal de restaurante y bar le hace falta estar un poco más atentos
Stayed 2 nights in Apr 2023
Response from Alejandra/Guest Service on May 3, 2023
Muchas gracias por compartir sus comentarios, estaremos tomando en cuenta sus observaciones, gracias.

10/10 Excellent

Cynthia

Stayed 1 night in Apr 2023
Response from Alejandra / Guest Service on Apr 17, 2023
Gracias por compartir sus comentarios con nosotros! Nos dará mucho gusto que nos vuelvan a visitar

2/10 Terrible

Christian

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel cancelled the reservation without prior notice upon arrival, documented by Expedia. No apology whatsoever and no help in getting allocated somewhere else. Hope this helps fellow tourists upon arrival ar this hotel. Not a reliable hotel.
Stayed 5 nights in Mar 2023
Response from Alejandra / Guest Service on Apr 17, 2023
Dear Mr. Christian! Unfortunately this reservation was made with a third party agency that contact Expedia, we did not have communication with them directly, as Expedia indicate us that we had to contact them directly! Send our apologies we had a system error and we did not receive your reservation! We notice 10 days before your arrival and they confirm us that they will be giving follow up. We did not have your contact information unfortunately! Send our most sincere apologies for this.

8/10 Good

Carlos R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia UNICA y NATURAL.
La experiencia de este fin de semana en Alta Verapaz solo me termina de confirmar que vivimos en el pais de LA ETERNA PRIMAVERA, un hotel para disfrutar de la naturaleza y la buena cocina. Un lujo para estar cerca de otra maravillas naturales de Alta Verapaz. 100 % recomendable.
Stayed 2 nights in Mar 2023
Response from Alejandra/Guest Service on Mar 31, 2023
Muchas gracias por tomarse el tiempo en detallar de su experiencia en nuestro hotel! Nos dio gusto recibirlo y esperamos nos vuelva a visitar pronto! Saludos.

8/10 Good

Carolina

Stayed 2 nights in Mar 2023
Response from Alejandra/Guest Service on Mar 22, 2023
Gracias por su calificación

8/10 Good

Jose

Stayed 3 nights in Feb 2023
Response from Alejandra/Guest Service on Mar 16, 2023
Gracias por su visita, le esperamos pronto.

10/10 Excellent

Julio

Stayed 3 nights in Dec 2022
Response from Alejandra/Guest Service on Jan 20, 2023
Gracias por compartir su experiencia en nuestro hotel. Nos dará mucho gusto que nos vuelvan a visitar!SAludos

8/10 Good

Byron

Stayed 2 nights in Dec 2022
Response from Alejandra/Guest Service on Jan 20, 2023
Gracias por su calificación! Será un gusto recibirle nuevamente, slaudos.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Paniste on Dec 7, 2022
Hola!! que gusto que su estancia haya sido gratificante para su descanso!!

10/10 Excellent

Javier

Stayed 2 nights in Sep 2022
Response from Hotel Paniste on Oct 22, 2022
Hola Javier, es un gusto que hayas disfrutado tu estadia y esperamos poder verte nuevamente.Saludos!!

10/10 Excellent

Gina

Stayed 1 night in Sep 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place, the garden but i dont have signal of wifi in the room.
Stayed 1 night in Jun 2022
Response from Hotel Panisté on Jun 27, 2022
Hello, thank you for your comment and for staying with us, we thank you, the internet signal is intermittent due to the wooded area in which we are.

10/10 Excellent

Edgar

Stayed 1 night in Jun 2022
Response from Hotel Panisté on Jul 1, 2022
Te agradecemos por tu visita, esperamos poder verte de nuevo pronto

8/10 Good

Eun Mee

Stayed 1 night in May 2022
Response from Hotel Panisté on Jul 1, 2022
Hola, agradecemos tu visita y esperamos puedas volver para poder disfrutar completamente la experiencia Panisté

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo Hotel
Lindo el hotel muy cómodo y excelente servicio. La comida muy rica. Las ventanas no son insuladas las una mañana nos despertó una moto sierra a las 6:50 y la segunda mañana el ruido de otra familia en el balcón. No hay aire acondicionado, seria bueno tener un ventilador en el cuarto que había mucho calor.
Stayed 2 nights in May 2022
Response from Hotel Panisté on Jun 30, 2022
Con gusto tomaremos tus comentarios en cuenta, gracias por visitarnos y esperamos puedas visitarnos de nuevo para que puedas disfrutar al 100% la experiencia paniste

10/10 Excellent

Jose Arturo

Stayed 1 night in Apr 2022

8/10 Good

Julie

Stayed 4 nights in Apr 2022

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2022

2/10 Terrible

Maria

Stayed 1 night in Mar 2022

10/10 Excellent

Beatriz

Stayed 2 nights in Feb 2022
Response from Sra Beatriz on Mar 21, 2022
Muchas gracias por su visita, esperamos que vuelvan pronto, fue un gusto atenderles.

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
More welcoming and beautiful than expected
Stayed 1 night in Dec 2021
Response from Hotel Paniste on Feb 15, 2022
Thank you for choosing us as your destination, we are glad that you enjoyed our property. We hope to see you soon

10/10 Excellent

GRICELDA NATALI

Stayed 1 night in Jan 2022
Response from Sra Griselda on Mar 21, 2022
Muchas Gracias por su visita, esperamos que vuelvan

10/10 Excellent

MARINA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice spacious rooms. Food is fantastic!
Stayed 7 nights in Nov 2021
Response from Hotel Panisté on Dec 6, 2021
Thank you for youre preference, we hope to see you soon

8/10 Good

Arturo

Stayed 4 nights in Nov 2021
Response from Hotel Panisté on Dec 7, 2021
Muchas gracias por haberse tomado el tiempo para valorar nuestro servicio, esperamos poderle atender en una futura ocasión y que su estancia sea mejor de lo que fue en esta visita

10/10 Excellent

glenda

Traveled with family
Liked: Staff & service
A beautiful place with a nice atmosphere
Stayed 2 nights in Sep 2021
Response from Hotel Panisté on Oct 26, 2021
Thank you for your comment, we look forward to see you soon

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked nature
Stayed 1 night in Apr 2021
Response from Hotel Panisté on Jun 11, 2021
Hope to see you soon, our nature and open spaces will be waiting for you.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Views were unbeatable, amenities (Sauna, pool, massages) were awesome. The staff was coordinated and on top of anything we needed. It was an unforgettable experience. You must walk the garden grounds and enjoy the wildlife.
Stayed 1 night in Apr 2021
Response from Paniste Hotel Boutique on Apr 27, 2021
We are very happy to know that you had the best time and that we have provided the best experience. We wait for you soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent farm villa in Coban
amazing place with excellent service
Stayed 1 night in Jul 2018
Response from Hotel Panisté on Sep 10, 2018
Thank you !! we hope to serve you again soon !!

10/10 Excellent

Constance

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien comme hôtel les jardins sont merveilleux
Stayed 1 night in Feb 2024
Response from Alejandra/Guest Service on Apr 12, 2024
Thank you for your visit! We hope to see you soon.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

8/10 Good

Blessing

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Alejandra/Guest Service on Nov 13, 2023
We hope to see you soon! Thank you for your visit!

10/10 Excellent

Juan Pablo

Stayed 1 night in Sep 2023
Response from Alejandra/Guest Service on Nov 13, 2023
Gracias por su visita fue en gusto recibirles!

8/10 Good

Eddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mónica, San cristobal

Stayed 1 night in May 2023
Response from Alejandra/Guest Service on Jun 2, 2023
Gracias Mónica por su visita, nos dará mucho gusto que nos vuelva a visitar!

10/10 Excellent

GLADYS, guatemala

Stayed 2 nights in Apr 2023
Response from Alejandra on May 22, 2023
Gracias por su calificación

2/10 Terrible

Jose

Stayed 1 night in Apr 2023
Response from Alej on May 3, 2023
Lamentablemente no tuvimos detalles de su estadía, lamentamos mucho la califiación.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscina estaba nice pero imposible de meterse por lo frío 😵‍💫
Stayed 1 night in Apr 2023
Response from Alejandra / Guest Service on Apr 17, 2023
Muchas gracias por su visita! Si lamentablemente por el clima, nuestra piscina es climatizada, pero trabaja con paneles solares! Agradecemos su comprensión y esperamos nos visiten pronto! SAudos,

10/10 Excellent

Ligia María Arriaza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo!
Stayed 2 nights in Aug 2022
Response from Hotel Panisté on Aug 13, 2022
Hola, es un placer para nosotros que todo durante tu estadía. Para nosotros seria un placer verte de nuevo, ¡esperamos poder hacerlo pronto!

10/10 Excellent

Jackeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel con vistas preciosas, muy elegante, con mucho por hacer
Stayed 2 nights in Jul 2022
Response from Hotel Panisté on Aug 10, 2022
Muchas gracias por su visita, fue un gusto tenerlos con nosotros y que nos permitieran atenderles, esperamos vuelvan en una próxima ocasion.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonita experiencia
muy bonita experiencia, excelente atencion al cliente, hermosa propiedad y habitación, un tiempo agradable y tranquilo
Stayed 1 night in Jun 2022
Response from Hotel Panisté on Jun 27, 2022
Nos alegra que tu experiencia haya sido muy bonita, hacemos siempre lo posible para que tengan la mejor estancia.

10/10 Excellent

Oscar, Guatemala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para descansar y ver la naturaleza.
Stayed 2 nights in Jun 2022
Response from Hotel Panisté on Jun 27, 2022
Para nosotros es un placer ser parte de tu descanso.

10/10 Excellent

Yury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2022