3 outdoor pools, pool umbrellas, sun loungers
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Reviews of Aureo La Union

3.5 out of 5
Aureo La Union
Luzon 2500, San Fernando, La Union

Reviews

8.2

Very Good

Rating 10 - Excellent. 51 out of 109 reviews" "
Rating 8 - Good. 29 out of 109 reviews" "
Rating 6 - Okay. 16 out of 109 reviews" "
Rating 4 - Poor. 8 out of 109 reviews" "
Rating 2 - Terrible. 5 out of 109 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice place
Stayed 2 nights in Apr 2024

10/10 Excellent

Montana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous, one of the most beautiful places I stayed at throughout our trip in the Philippines. Will absolutely return with my kids. I loved how family-friendly the resort was and the rooms were lovely. Highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Francis

Stayed 2 nights in Jul 2023

8/10 Good

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023

4/10 Poor

Meljorie, Colton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't sleep all night there's screaming and yelling outside our room like bunch of guys talking yelling laughing like they are drunk right below our room this happened after midnight . No security to stop them. At 6 AM 3 or 4 guys who are also guest in the hotel keep ringing the doorbell of our room just for fun. My husband opened the door and questioned them why they keep ringing the doorbell and they started pointing fingers. I called the management and reported this incident and they said it's people in the neighborhood making noise and the guys who keeps ringing the doorbell made a mistake which room to go meet their friends. And management said their CCTV isn't working so they can't monitor this type of disturbance. Bedsheets and towels are smelly as well as the room. The location seems sketchy.
Stayed 1 night in May 2023

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was good. Very nice staff. I just recommend to change their towels. They’re old and others are ripped.
Stayed 2 nights in May 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Maria socorro m

Stayed 3 nights in Feb 2023

10/10 Excellent

minerva

Stayed 1 night in Feb 2023

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People are nice and friendly I can recommend it to my colleagues
Stayed 2 nights in Jan 2023

10/10 Excellent

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in Aureo. The resort's amenities and the pools were highly-maintained. Beach area was walkable and kept clean. Too bad I didn't get to try their spa. And awesome customer service too from all their staff. I definitely would recommend and be back at this place.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
So-so! Hit and Miss Resort
Service staff were excellent especially at the Coast restaurant, folks at the front desk were not particularly warm, but was transactional. Food quality in both restaurants were great. Shame that there was not enough sun beds by the beach & it was not a private resort beach. The room was not particularly clean especially the bathroom, lighting was poor but the pressure and temperature of the shower was good. Overall, service by the folks at Coast makes the experience pleasant! Thanks guys, keep it up.
Stayed 1 night in Dec 2022

6/10 Okay

Elaine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paid certain amount for the breakfast. Almost the same price for a dinner with a fancy 5 start hotel in Manila. I don’t think it is worth paying for.

4/10 Poor

Max

Traveled with family and small children
Disliked: Staff & service, amenities
It was a nightmare staying in this resort. We came Here to experience what a Resort is in the Philippines but we did not get to feel that because of the Resort Staff did not deliver great customer service. Most of them were even mean and rude in dealing with the guest. Especially the Security Guards although they scattered everywhere but they are more concern about catching guests visitors and get them fined if ever they feel like instead of securing the place and promoting safety. One example my niece son who is a registered guest suddenly jumped in the moving pool and she jumped in to rescue her son from drowning because there was no lifeguard around to help and they charged her 1850 pesos for rescuing here son who was about to fall. They security was even more concerned on charging her than helping her to rescue her son from drowning

8/10 Good

Graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
The staff were well trained and very polite and helpful. Our room was spacious. A little “tired” but nevertheless comfortable and with a small kitchenette. Breakfast was varied but catered more to the Philippine palate. There was plenty of fresh fruit and omelettes were cooked on order. The best part of the resort were the pools which were suited to different age groups, from toddlers to the elderly. For a reasonably priced resort I would recommend Aureo La Union
Stayed 1 night in Nov 2022

10/10 Excellent

Emilia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for staycation!
Great experience staying at the hotel. Staff was veey friendly and accomodating. There were 2 restaurants on-site and their food was delicious with big servings. The beach was clean with clear waters. Will definitely go back.
Stayed 2 nights in Nov 2022

4/10 Poor

Max

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If you come to enjoy the beach this can be a good place to go. Lots of greenery around the property. Staff were very courteous and very helpful they greeted you when they meet you around. But there are things that needed to be improved like when you come with a car which most guests are , they should have a parking permit indicating the dates or days you are checked in. And, this should be shown to the security in the guard post every time you get in and out of the resort as you are being asked every entry and exit and it can be cumbersome being asked all the time if you are a guest or not or they asked you if you are checking out and reminding them again and again about the day you are checked in and which room you are staying. We did not appreciate and absolutely we were disappointed when we checked out the staff from the front desk asked us to open our luggages to look for a face towel. We did not even realize nor count how many towels they replenished our room. If ever we must have been careful and cognizant on how many towels they provided us everyday. Sometimes the person who Cleaned our room gave us one face towel not 2. We got the point but asking the guests to get there luggages opened up for a face towel is very disappointing and very offensive. If we knew we could have been very careful on this matter and get those towels accounted for everyday until we checked out. It took them 30 minutes to resolve this issue. We were Very sad and disappointed checking out.
Stayed 6 nights in Nov 2022

4/10 Poor

Max

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed a week in this resort. Check in process was slow due to computer glitched from the check in counter. The room is clean. The toilet and the shower room are separated. There is a mini fridge inside the room. Enough drawers and storage. Bed is comfy. Sheets looked crisp and clean. But bath towels are quite small. There is in room safety box. The property has plenty of vegetation/trees and plants it looks very eco friendly. Very closed to the beach. Salt and Sea Restaurant foods are okay, service was hit or miss kind of thing. Breakfast not many options to choose from. We did not eat the last three days of our stay. We just got tired with the food not many options for vegetarians. But service was good, staff were attentive. Overall it would be an okay stay, however there were so many checks whether we were checked- in guests almost every security asked us everyday. Especially when you go in and out of the property they asked you again at the guard post if we were a guests or not. Even when we were sitting by the beach at night time they still come to ask us if we are guests. The worse thing they call your room every 10 pm asking how many people are in the room and in the morning they call you again at 0900 am from the breakfast restaurant reminding us if we are coming for breakfast, it can be very disturbing. The worst thing that happened to us upon check out they wanted to open our luggages to look for a face towel. We felt very disappointed and sad.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 2 nights in Oct 2022

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience is superb.. Highly recommended for family. However I have a concern with the rates published. Its a bit frustrating coz there's a hidden charge its not what is published in the website.
Stayed 1 night in Sep 2022

10/10 Excellent

Aubrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2022

6/10 Okay

Eric

Traveled with family
Liked: Staff & service, amenities
The food at the restaurant was sub par,
Stayed 2 nights in Sep 2022

2/10 Terrible

Celia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Jennie Lyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. But the coffee for the morning breakfast buffet need improvement.
Stayed 1 night in Aug 2022

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

jefrey

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Cool place and location, But the staff are not friendly
Stayed 1 night in Jul 2022

8/10 Good

Pierre J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall is a good place for vacation
Stayed 7 nights in Apr 2022

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach,crystal clear warm water nice clean property with lots of green space unfortunately the big pool (the loop) was closed for repair.
Stayed 2 nights in Jan 2022

6/10 Okay

Ma Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2021

4/10 Poor

Arnold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentine's Dinner at Aureo La Union
The room was under construction, full of dust, smell, and debris. The valentine's dinner was awful and very expensive, the beef tenderloin was served cold, you couldn't slice it with the knife. Needless to say, I returned it to the manager and lecture him how to serve Steak. The beach was wonderful to look at, but dog poop was around and we found two broken bottles of alcohol. The band that performed is awful. So many other talents here.
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
It’s a nice place the only issue that we encountered was the water interruption at night wherein we waited for more than 30 mins until the supply resumed. The breakfast buffet selection is limited and for the price of the hotel you would expect more choices to be offered.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Staff & service
The property is on the sand, but not the clear ocean water like boracay.
Stayed 1 night in Sep 2019

10/10 Excellent

RichardD., USA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like my stay at Aureo. Both the beach view, garden view and pool view are gorgeous. My wife and I enjoyed our stay and will definitely do it again.
Stayed 1 night in Jul 2019
Response from Aureo La Union Management on Aug 1, 2019
Good day. Thank you for sharing your experience with us. We look forward to be of service with you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the location, next to the beach and our room next to the pool.
Stayed 2 nights in Jul 2019
Response from Aureo La Union on Jul 15, 2019
Good day. Thank you for sharing your experience with us. We look forward to be of service with you again. Aureo La Union Management

6/10 Okay

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
There should be a free shuttle as there’s no taxi when going to town.
Stayed 2 nights in Jun 2019
Response from Aureo La Union on Jul 2, 2019
Dear Ms. Michelle, We are very sorry to hear about your experience at our resort. There is no taxi service within the City of San Fernando however you can approach our Front Office Associate to assist you in our shuttle service. Your feedback is very important for us to further improve our services. We hope that you will give us an opportunity to serve you again. Thank you very much. Aureo Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recommend for people to stay in this resort when in the area: good food, great views, nice pools and beach, accommodating & attentive staff & comfortable rooms.
Stayed 2 nights in Jun 2019
Response from Aureo La Union on Jul 2, 2019
Thank you very much for your feedback. We look forward to see you again in our Aureo La Union.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff are not very informative, not accomodating, not very friendly Rest of the staff are really good
Stayed 2 nights in Mar 2019

8/10 Good

Glenn

Liked: Cleanliness
Not so good
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice beachfront. Nice pool. We liked the breakfast.
Stayed 1 night in Mar 2019

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Captivating Sunset at Aureo
Great beach front and well maintained relaxing and comfortable environment. Perfect view of the sunset as you wade by the sea with its gradual incline gentle waves and soft comforting sand. Most precious gem are the staff particularly of housekeeping and security...I unknowingly left my cellphone by the lounge chairs at d beach and it was safely returned to me! Needs to improve on food service though as kitchen closes way too early at 9:30pm hence no warm food service for those who lost track of time because pf the captivating West Philippine Sea.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not well manage resort hotel
Staff service quality was not consistent Remote location with lack of transportation provide by hotel Not a resort hotel with lack of basic facilities eg Gym, Spa, Jacuzzi, game room
Stayed 6 nights in Oct 2018

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the Beach,the housekeeping needs Improvement, and dining place needs to screened because of flies flying every where specially when you are eating.
Stayed 2 nights in Jan 2019

10/10 Excellent

Reginaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort is not yet 100% done yet it is beautiful. My friend and I enjoyed our stay, with the good view of the beach, garden and pool, the food is okay im still looking for the taste of filipino food. Less travelers probably because its new which is okay for me because u could really enjoy. Everything is highly maintained. Overall I highly recommend Aureo and we’ll surely come back.
Stayed 2 nights in Sep 2018