Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Toronto

Wonderful décor, great location

Posted Aug 17, 2015
Pros: the artwork
Cons: there can be air conditioning in the room (though I realize that is hardly needed in San Fran)
Location: between Chinatown and downtown, near the Montgomery BART station. A lot of patio restaurants and Irish pubs.
My room was fairly small, but I expected that for the price. The location was great (ie did not have to walk up a 45% incline to get to it, and had a lot of great restaurants nearby). Staff was friendly. What I really liked about it was the artwork that was on all the floors - especially on the 4th floor. This is something unique. Made it a lot of fun leaving and returning to the room. Having an old style Otis elevator was also fun
4 out of 5
for Everyone
by A verified traveler

Freundlich, zentral und fantasievoll gestaltet

Posted Aug 10, 2015
Pros: Gestaltung, Freundlichkeit und günstige Lage bei akzeptablen Preisen.
Cons: Lage der Rezeption, was aber ja gerade im Umbau ist (kommt dann ins Erdgeschoss).
Location: Einen Steinwurf von Chinatown entfernt und das Wichtigste zu Fuß bzw. mit öffentlichen Verkehrsmitteln erreichbar.
Check-in war unproblematisch, schnell und freundlich. Das Zimmer war wie die anderen künstlerisch gestaltet (unseres in schwarz mit goldenen Bestandteilen) - inkl. Bad. Es war erkennbar ein älteres Gebäude, das aber sehr ambitioniert und schön renoviert wurde. Problem bei unserem Zimmer (gilt aber nur für die Zimmer zum Hof): Es war nachts zeitweise sehr (!) laut, weil stundenlang die Müllabfuhr mit ungebremstem Elan Mülltonnen der angrenzenden Geschäftshäuser leerte (die Tonnen sind aus Metall!). Schlafen war stundenlang unmöglich. Die Rezeption konnte dagegen nichts machen, gab uns am nächsten Tag aber Ohrstöpsel, mit denen wir dann auch ganz gut schlafen konnten (denn die Abfuhr passiert jede Nacht!). Es gibt ein kleines Frühstück, aber leider nur bis 9:30 Uhr, was für den Urlaub nicht so schön ist. Keine Parkplätze!
2 out of 5
by A verified traveler

Nice Art Terrible Hotel

Posted Jul 30, 2015
The location is convenient the art was interesting the rooms where clean. The bed was so uncomfortable and the second bed was a smelly futon that I wouldn't sit on let alone sleep on. The windows did not open and there was no air conditioning. The hotel has the distinct aroma of many years of rodents both dead and alive, to be fair we did not see any rodents. You have to press a buzzer to be let in the hotel and I waited one night for 5 minutes before being admitted inside.
4 out of 5
for Couples
by A verified traveler from Miami

Location, location, and comfort

Posted Jul 7, 2015
Pros: The historic details, the art, the pride in itself.
Cons: There are improvements underway - moving the lobby to the 1st floor to expand the breakfast room.
Location: This is a terrific location with easy access to Chinatown, Market Street, restaurants.
Thoroughly enjoyed this edgy, cozy, and well-appointed hotel. Gracious employees and impeccably clean.
4 out of 5
for Couples
by A verified traveler

Funky Cool Place

Posted Jun 30, 2015
Pros: It's unique and comfortable. Location is great. Secure entrance (you have to buzz in).
Cons: There's a continental breakfast, which is fine for a morning bite. I wish they had coffee available in the lobby all the time rather than just 4 hrs.
Location: There's a great Irish bar, The Irish Bank, right next door. Great for a nightcap.
I loved this hotel! It's old and quirky, and that's the reason I liked it. If you expect a Ritz-Carlton type of experience, move along. This place isn't for you. I have a few "must haves" for hotels. I want a clean room. Clean, as in no bugs and it needs to be spotless. I don't want to feel like I have to wipe everything down with chlorox wipes. My room was spotless. Very clean. The 5 story hotel is old, so expect small rooms. A bed, small desk, fridge, sink (yes, the sink is located next to the bed not in the bathroom), closet and flat screen tv make up the living space. There's not a ton of room to move around, but it's comfortable. The bathroom had a claw foot tub and toilet. We had a view into a non-accessible courtyard thing. It has a fabulous mural type painting. The windows open about 8 inches. There is no air conditioning. With the windows open, you will hear the sounds of the city during the night. It doesn't matter what room you're in. You will hear sirens and garbage trucks. You're in the city at a boutique hotel. Get over it. The lobby is on the 2nd floor. The stairway is very narrow, steep and creaky. There is a cool old scissor gate elevator. We were told it's one of the few working scissor gate elevators in the city. I found it charming. I'm glad they kept it. The hotel is in the financial district. You can catch any type of transportation to take you anywhere in the city. Very easy to get around. The location is excellent!
4 out of 5
for Everyone
by A verified traveler from Lancashire

Excellent location

Posted Jun 25, 2015
Pros: friendliness and cleanliness
Cons: Maybe a little more storage, set of drawers perhaps
Location: Please try the Whale watching that can be booked at Pier 39, excellent day out, well worth money. just 2 mins away from China Town.
Don't be put off by the outer facia, can look a little off-putting. Room was small but adequate for sleeping. Bed very comfortable. Staff couldn't have been more helpful. Didn't bother with the continental breakfast as plenty of eateries in close proximity. 10 mins walk to Union square and 25 mins walk to Fishermans wharf
4 out of 5
for Everyone
by A verified traveler from Calgary, AB

Funky hotel with an interesting flavour

Posted Jun 21, 2015
Hotel Des Arts was a fun experience for a couple twenty something's looking to enjoy San Fran from its downtown core. Rooms are quite small but who spends that much time in their room being in San Francsico? Friendly staff and great location.
5 out of 5
for Everyone
by A verified traveler from manchester, UK

Excellent hotel, well looked after by the staff

Posted Jun 17, 2015
Pros: Very clean friendly staff
Cons: ?????
Location: ??????
Great hotel, great staff good price all in all a very good holiday staying here
3 out of 5
for Business Travelers
by A verified traveler

Etwas abgewohnt, sauber, kleines Bad, sehr gute La

Posted Jun 14, 2015
Pros: Lage
Cons: Bad sehr klein, Waschbecken mit 2 getrennten Hähnen (a la Großbritannien) Frühstück = Kaffee und Bagesl zum Toasten Etwas laut
Location: Direkt vor dem Chinatown, nah zu Union Square, BART usw., alles fußläufig erreichbar
Teilnahme an einer Konferenz - Hotel ausschließlich zum Schlafen
1 out of 5
by A verified traveler

Appalling staff, rude and arrogant.

Posted Jun 8, 2015
Turned away a Bride and Groom on their wedding night as they had brought friends to help them bring their belongings up to the room. Turned away to find somewhere else to stay at 11.30 pm. Appalling, arrogant staff and extremely unhelpful management. I would avoid this shocking hotel at all costs. The worst customer service I have witnessed in many years.