Ratings based on 7,602 Verified Reviews

3.3 out of 5
60% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from san fran

1,000,000 strung-out homeless hotel.

Posted Jun 20, 2017
I will be efficient: 1. Toenails on carpet, hair in bathroom 2. By day 3 - no working lights or alarm clock. 3. Staff don't even smile 4. The most broken people living on the streets in front of/around hotel. Many just strung out on something laying all over, all day. 5. It is just simply a gross place. Spend a few extra bucks and stay directly in Union Square.
Comment from Hotel Management
Jun 22, 2017 by Kevin , Hotel Management
Michele, Thank you for your comments. Kevin V/DOO
2 out of 5
by A verified traveler from LA

Good location, rude staff, uncomfortable beds

Posted Jun 12, 2017
Pros: location
Cons: Customer service, upgrades to rooms
Good location, rude staff, uncomfortable beds, dingy room
Comment from Hotel Management
Jun 17, 2017 by Kevin, Hotel Management
Jared, I am truly sorry for your uncomfortable stay, thank you for your comments, we are addressing your concerns. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay hotel, kind of sketchy

Posted Jun 7, 2017
Pros: Clean and what I expected.
Cons: Staff, while nice they seemed unorganized.
Location: the location is rough and sketchy.
Hotel manager seemed rude and the employees seemed unorganized. However, once I got into my room it was clean and was what I wanted.
Comment from Hotel Management
Jun 12, 2017 by Kevin, Hotel Management
Good day Anonymous, Thank you for your comments. Kevin V/DOO
2 out of 5
by A verified traveler from Colorado

Historic Hotel

Posted Jun 5, 2017
Pros: The historic look
Cons: The floor in the entire hotel need to be replaced. the bathroom need to be updated to todays standards. They need to hire someone that can do repairs
Location: The location of the hotel is infested with homeless people. There is a terrible smell of urine due to the homeless urinating outside the hotel.
The first room that I was given had the door lock broken and they seemed to be aware of the problem because as soon as I told them that I could not open the door with the card key that I was given they told me that it had been broken for a while. the second room that I was given had not been cleaned. the beds were not done, trash on the floor. So I was given an upgraded room on the 6th floor. The floors were very squeaky the bathroom door was noisy too. There was mildew around the bathtub. Even the beds were squeaky.
Comment from Hotel Management
Jun 7, 2017 by Kevin , Hotel Management
Thank you for your comments, I am sorry for your experience and I am trying to locate your room and correct the issues mentioned. Kevin V/DOO
2 out of 5
by A verified traveler

Probably would not go back

Posted Jun 4, 2017
Cons: Room smell and cleanliness
Tolerable location in San Francisco but would not walk around outside at night, especially alone. The lobby was impressive and there was security in the lobby at night. Valet parking worked well and was about $40. The room did not smell good, mold in the bathroom. Price of the stay was good. Again, tolerable stay but probably would not go back based on the quality of the room.
Comment from Hotel Management
Jun 6, 2017 by Kevin, Hotel Management
Thank you for your comments and your concerns are being addressed. Kevin V/DOO
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Great vintage vibe to this hotel

Posted Jun 4, 2017
Real world charm with easy access to the city, a great experience
Comment from Hotel Management
Jun 6, 2017 by Kevin, Hotel Management
Good day michael, Thank you for your comments. Kevin V/DOO
3 out of 5
by A verified traveler from Southern California

Nice historic hotel, with that said...

Posted Jun 3, 2017
It is time to remodel. The staff is nice and accommodating. Could have been a much better experience if it was visually appealing.
Comment from Hotel Management
Jun 5, 2017 by Kevin , Hotel Management
Good day Rosie, We appreciate your comments, and thank you for choosing the Whitcomb. Kevin V/DOO
3 out of 5
by A verified traveler

OK Hotel in Bad area

Posted Jun 2, 2017
I stayed in this hotel because I was seeing a show in a theatre nearby. The area is not very safe - especially at night.
Comment from Hotel Management
Jun 12, 2017 by Kevin , Hotel Management
Good day Anonymous, We thank you for your comments. Kevin V/DOO
3 out of 5
by A verified traveler

Posted Jun 2, 2017
The hotel looks good from outside. Location is good. Lobby looks nice too. But, the room is not comparable - especially room size, power outlets,..
Comment from Hotel Management
Jun 2, 2017 by Kevin , Hotel Management
Good day Anonymous, Thank you for sharing your comments. Kevin V/DOO
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2017
Close to transportation but a lot of homeless in the area begging for money and fighting.
Comment from Hotel Management
Jun 2, 2017 by Kevin , Hotel Management
Good day Anonymous, We truly appreciate your comments. Kevin V/DOO