2/10 Terrible
Louise G.
Mar 11, 2024
Disliked: Cleanliness
False information on house, false advertising!!
House needs to be gutted inside!!! It is an old, broken down, unkept house with disgusting kitchen, worn out floors and furniture, BBQ was rusted and did not work, no live TV. A streamer was sent to us after a month for one of the TVs but still no live TV programming. No TV in 2nd bedroom. Cupboards falling off their hinges, shelving falling apart, leaking taps in bathroom and kitchen (this was fixed after we complained), no glass glasses except for wine, we had to buy some!!! No outside lighting for when we would come home at night!!! Dangerous, no railings on the second floor balcony which is unlawful, no railings off the porch on the main floor, no staircase to come down to the pool - only a ramp!!! The main bedroom had no chairs, no closet to hang our clothes...and more. WE WANT A REFUND!!!. I asked to have us changed to another place but was told there was no other place!!!! We also lost 6 days of our holidays waiting for people to come and fix things! I took some pictures and will happily send them to you. And yet, you post this place on VRBO!!! I also paid for cleaning and was told the charge was for cleaning before and after we leave!!! I have never paid for that as it is up to the owners to have the place clean when we arrive. We had to pay extra for cleaning... rip off!!! You do not have to pay to get your room cleaned at a hotel, why should I have to pay for this on a rental? Please respond!!
Louise G.
Stayed 53 nights in Jan 2024