Outdoor pool

Reviews of Crowne Plaza San Jose La Sabana, an IHG Hotel

4 out of 5
Crowne Plaza San Jose La Sabana, an IHG Hotel
Sabana Norte contiguo al Parque, Metropolitano La Sabana, San José, San Jose

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 656 reviews" "
Rating 8 - Good. 186 out of 656 reviews" "
Rating 6 - Okay. 81 out of 656 reviews" "
Rating 4 - Poor. 18 out of 656 reviews" "
Rating 2 - Terrible. 19 out of 656 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Liked: Cleanliness
Restaurante Nattivo consistently delivers sub-standard food and sub-standard service and all this at resort prices!! In my opinion they desperately need a professional to teach them back and front of the house basics like how to cook and perhaps offer the appropriate condiments like salt and pepper or ketchup when serving French fries or a hamburger!!
Stayed 7 nights in Apr 2024
Response from Stephen on Apr 23, 2024
Dear Stephen,Thank you for sharing your feedback. We apologize that your experience at Restaurante Nattivo did not meet your expectations. Your comments are important to us, and we will use them to improve our food quality and service standards. We appreciate your insights and hope to have the opportunity to provide you with a better experience in the future. Thank you for choosing us and for your valuable feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoy the people and property. Rooms are spaciou
Stayed 1 night in Apr 2024
Response from Michael on Apr 19, 2024
Dear Michael,Thank you for your feedback! We're thrilled to hear that you enjoyed our friendly staff and spacious rooms. Your comfort is important to us, and we're delighted that you had a great experience with us. We look forward to welcoming you back soon. Thank you for choosing our property!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property not to far from the airport. Clean and safe option with sufficient business infrastructure for the average international traveler.
Stayed 1 night in Apr 2024
Response from Dear Michael on Apr 8, 2024
Dear Michael Thank you for your review! We're delighted that you found our property to be a nice and safe option, conveniently located not far from the airport. We take pride in providing a clean environment with adequate business infrastructure for international travelers. We hope to welcome you back in the future!Custumer service team

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property is outstanding. From Check-in to check-out and everything in between.... a perfect trip.
Stayed 8 nights in Mar 2024
Response from Dear Angela on Apr 8, 2024
Dear AngelaWe are delighted to hear that your experience at our property was outstanding from start to finish! Providing exceptional service and creating perfect stays for our guests is our top priority. Thank you for choosing us, and we look forward to welcoming you back for another wonderful trip in the future!Customer service team

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay for my birthday. Staff was very friendly and helpful with travel and things to do. Breakfast was delicious as well! The staff made my birthday so special!! Will book again!!
Stayed 7 nights in Mar 2024
Response from Brittany on Apr 5, 2024
Dear Brittany,Thank you for sharing your experience! We're delighted to hear that you had an amazing stay for your birthday and that our staff contributed to making it special for you. We're glad you enjoyed the breakfast and found our team to be friendly and helpful. We look forward to hosting you again for future celebrations!

10/10 Excellent

Debrina, Sandy's

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice, bed comfy. The staff was great, very pleasant. Breakfast was really good. The area was really convenient. Will definitely stay again.
Stayed 4 nights in Mar 2024
Response from Dear Debrina on Mar 26, 2024
Dear Debrina,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that you found the room comfortable, the staff pleasant, and the breakfast delicious. We're glad that our convenient location suited your needs, and we look forward to welcoming you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Costumer service team

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Dear Sara on Mar 22, 2024
Dear Sara,Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. If there's anything specific that stood out to you or any way we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Roymer Aparicio.Customer Service Team

8/10 Good

STEPHANIE

Stayed 1 night in Mar 2024
Response from Stephanie on Apr 6, 2024
Dear StephanieThank you for your rating! We appreciate your feedback and are glad you had a positive experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was exceptional at this beautiful hotel. The front desk staff were very friendly and helpful. Mariana devoted a good amount of time helping us with boarding passes, and Arturo (I think that was his name) in the hotel restaurant made our dinner meals much more enjoyable by his excellent service and upbeat personality. The included breakfast was terrific each time. No complaints and we’d return in a heartbeat.
Stayed 1 night in Mar 2024
Response from Dear Kathleen on Mar 12, 2024
Dear KatleenWe truly appreciate your kind words about our hotel and staff. It's wonderful to hear that you had a positive experience with us, from the friendly and helpful front desk staff to Mariana's assistance with boarding passes and Arturo's excellent service in the restaurant. We're delighted that you enjoyed the included breakfast as well. Your feedback means a lot to us, and we would be thrilled to welcome you back anytime.RegardsCustumer service team

6/10 Okay

Zeenat

Traveled with partner
Liked: Staff & service
This hotel is really in need of an overall. The linen is of poor quality, carpets are filthy, and room smells terrible. The curtains should be lighter. A better coffee machine should be placed in the rooms. Just a really low quality hotel. Staff are very pleasant, though.
Stayed 1 night in Jan 2024
Response from Dear Zeenat on Feb 5, 2024
Dear Zeenat,Thank you for taking the time to share your feedback with us.We genuinely appreciate your honesty and apologize for any inconvenience you may have experienced.We are committed to improving our services and will address these issues promptly.We're pleased to hear that you found our staff pleasant and appreciate your understanding.If there's anything specific you'd like to share to assist us further, please feel free to reach out.We value your input and hope to have the opportunity to enhance your experience in the future.Warm regards,Roymer Aparicio.Customer Service Team

8/10 Good

Paul Francis

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Crowne Plaza San Jose La Sabana on Feb 3, 2024
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Daofa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Crowne Plaza San Jose La Sabana on Feb 3, 2024
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

VERJINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023
Response from Hotel Crowne Plaza La Sabana on Nov 8, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet room . Very comfortable bed , high quality linens. Good parking. Friendly English speaking staff.
Stayed 1 night in Nov 2023
Response from Hotel Crowne Plaza La Sabana on Nov 7, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

VERJINDER

Stayed 1 night in Nov 2023
Response from Hotel Crowne Plaza La Sabana on Nov 7, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and good service
Stayed 1 night in Oct 2023
Response from Hotel Crowne Plaza La Sabana on Oct 27, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Xing

Stayed 2 nights in Oct 2023
Response from Hotel Crowne Plaza La Sabana on Nov 11, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Crowne Plaza La Sabana on Oct 24, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The rooms were great and dining accommodation was very good. We took the city bus tour and the waterfall tour. We were picked up and returned to the hotel which was very convenient. Staff was friendly and helpful.
Stayed 3 nights in Sep 2023
Response from Hotel Crowne Plaza La Sabana on Sep 21, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Thomas

Stayed 4 nights in Jul 2023
Response from Hotel Crowne Plaza San José La Sabana on Aug 26, 2023
Estimado Sr. Thomas. Gracias por la calificación perfecta que nos ha brindado y apreciamos recomendar nuestro hotel a otros futuros clientes. Estoy seguro de que todo nuestro personal del hotel disfrutó atendiendo sus solicitudes tanto como haya disfrutado su estancia. ¡que esté bien!

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Hotel Crowne Plaza La Sabana on Aug 18, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Henry

Stayed 1 night in Aug 2023
Response from Hotel Crowne Plaza La Sabana on Sep 5, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us.Hotel Crowne Plaza La Sabana

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, next to a big park.
Stayed 1 night in Jul 2023
Response from Hotel Crowne Plaza La Sabana on Jul 26, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us and we wish you a great day.Hotel Crowne Plaza La Sabana

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 5 nights in Jul 2023
Response from Hotel Crowne Plaza La Sabana on Jul 26, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us and we wish you a great day.Hotel Crowne Plaza La Sabana

10/10 Excellent

Daron

Stayed 1 night in Jul 2023
Response from Crowne Plaza San José La Sabana on Jul 19, 2023
Gracias por elegir Crowne Plaza y por tomarse el tiempo de compartir con nosotros su calificación. Esperamos tenerle en nuestras instalaciones pronto.

8/10 Good

Jeremy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Decent rooms, clean. Breakfast was nothing to special, but ok. My omelet was good.
Stayed 1 night in Jul 2023
Response from Hotel Crowne Plaza La Sabana on Jul 14, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us and we wish you a great day.Hotel Crowne Plaza La Sabana

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very happy with the hotel
Stayed 1 night in Jul 2023
Response from Crowne Plaza San Jose La Sabana on Jul 13, 2023
Dear guestYour opinion is very important to us, we thank you for taking the time to rate us and we wish you a great day.Hotel Crowne Plaza La Sabana

10/10 Excellent

farron, carrollton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed in countless hotels around the world and sometimes things dont live up to expectations, but always believed customer service and delight can fill the margins and make the difference. The delightful gal at the front desk made my wife and my last night during this visit a truly fine one. Oh, the property. Yeah. Spacious interior, ample and safe parking, easy access to the freeway, dining options, solid rooms, ICE readily available, and proximity to services are as good as it gets in town!
Stayed 1 night in Jul 2023
Response from Hotel Crowne Plaza San José La Sabana on Jul 11, 2023
Dear Guest,Your opinion is very important to us, we thank you for taking the time to comment and we wish you an excellent day.Best regards,

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2023
Response from Hotel Crowne Plaza San José La Sabana on Jul 10, 2023
Estimado Andrew,Su opinión es muy importante para nosotros, le agradecemos por tomarse el tiempo de calificarnos y le deseamos un excelente día.Saludos Cordiales

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from Hotel Crowne Plaza San José La Sabana. on Jul 3, 2023
Estimado huésped.Agradecemos y valoramos su calificación y el tiempo que tomó en brindarnos la misma.Esperamos tenerle en nuestras instalaciones nuevamente.Le deseamos una excelente semana.Saludos cordiales.

10/10 Excellent

Liana

Stayed 2 nights in Jun 2023
Response from Hotel Crowne Plaza San José La Sabana. on Jul 3, 2023
Estimada Sra. Liana.Muy agradecidos con su calificación, agradecemos también y valoramos el tiempo que tomó en brindarnos la misma.Esperamos contar nuevamente con su visita muy pronto.Le deseamos una excelente semana.Saludos cordiales.

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Although there was one staff member at the front desk that seemed to be sour all the time, thank goodness she was not representative of the other staff. The other staff outside of that lady were exceedingly friendly and helpful. There were two staff members (Ezequiel and Nancy) who were exceptional, as they went out of their way to be of assistance. Ezequiel and Nancy were absolutely amazing! The breakfast buffet was not only of great value, but the food was fantastic as well. I had a very positive experience at the hotel and would definitely stay at there again.
Stayed 6 nights in May 2023
Response from Crowne Plaza San José La Sabana on May 26, 2023
Dear Mr. Ryan,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza San José La sabana. I would like to start by apologizing to you for not meeting your expectations regarding our staff in Front Desk. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Regards,

8/10 Good

Philip

Stayed 1 night in Feb 2023
Response from Hotel Crowne Plaza Corobic on Mar 4, 2023
Good morning Dear Mr. PhilipYour opinion is very important to us, we thank you for taking the time to rate us and we wish him a great day.Hotel Crowne Plaza Corobic

8/10 Good

Silvia Marlene

Business traveler
Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2023
Response from Crowne Plaza SAN JOSE COROBICI CONF. CENTER. on Feb 18, 2023
Querida Silvia MarleneSu opinión es muy importante para nosotros, le agradecemos por tomarse el tiempo de calificarnos y le deseamos un excelente día.

10/10 Excellent

John

Stayed 3 nights in Jan 2023
Response from Hotel Crowne Plaza San Jose la Sabana on Mar 6, 2023
Dear JohnThank you very much for your valuable rating and for taking the time to let us know that we managed to meet your expectations.We hope to have the pleasure of you visiting us soon and at the same time we wish you an excellent day.Best regards

6/10 Okay

Paul

Stayed 1 night in Jan 2023
Response from Crowne Plaza SAN JOSE COROBICI CONF. CENTER. on Jan 20, 2023
Dear guestPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Regards

10/10 Excellent

Tronzei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs are very friendly and helpful. room is clean and comfortable.
Response from Crowne Plaza SAN JOSE COROBICI CONF. CENTER. on Jan 16, 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE COROBICI CONF. CENTER.

10/10 Excellent

Dilong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine
Response from Crowne Plaza SAN JOSE COROBICI CONF. CENTER. on Jan 16, 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza SAN JOSE COROBICI CONF. CENTER.

10/10 Excellent

shlomo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in San Jose, Costa Rica
Very nice hotel, not to far from the airport and close to the roads leading out of the city. Clean and comfortable. Everyone was in good mood and willing to help. We will stay there again, next time we are in Town
Stayed 1 night in Jan 2023
Response from Hotel Crowne Plaza Corobici on Jan 7, 2023
Good afternoonDear ShlomoThank you very much for your valuable comments and for taking the time to let us know that we were able to meet your expectations.Our goal is to strive to make each stay as pleasant and comfortable as possible, and we will use your comments to motivate our staff in recognition of the work they do every day.We hope to have the pleasure of having you visit us soon and at the same time we wish you an excellent day.Best regards

8/10 Good

Afua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nice and clean and the gentleman that checked us in was helpful. When I was leaving the front desk staff was rude and they did not help us with our bags.
Response from Hotel Crowne Plaza Corobici on Jan 7, 2023
Good afternnonDear AfuaThank you for choosing Crowne Plaza and for taking the time to share with us about your experience at Crowne Plaza SAN JOSE COROBICI CONF. CENTER.I would like to start by apologizing for what happened; our goal is to strive to make every stay as pleasant and comfortable as possible, and we will use your feedback to train our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We appreciate your time and wish you an excellent weekend

10/10 Excellent

nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place nice staff
Stayed 5 nights in Dec 2022
Response from Hotel Crowne Plaza Corobici San José on Jan 5, 2023
Your opinion is very important to us, we thank you for taking the time to comment and we wish you an excellent day.

10/10 Excellent

Christian, CARTAGO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. They didn't get Expedia note requesting accesibility i'm the room but they managed to fulfill the requirement
Stayed 1 night in Dec 2022
Response from Hotel Crowne Plaza Corobici on Dec 24, 2022
Dear guestPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Regards

6/10 Okay

Jamie

Traveled with partner
Was just that, ok. Served it’s purpose for a quick overnight stay.
Response from Hotel Crowne Plaza Corobici on Dec 6, 2022
Dear JamieYour opinion is very important to us, we thank you for taking the time to rate us and we wish him a great day.Best Regards

10/10 Excellent

Pam

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff were lovely
Response from Hotel Crowne Plaza Corobici on Nov 4, 2022
Dear PamThank you very much for your valuable rating and for taking the time to let us know that we managed to meet your expectations.We hope to have the pleasure of you visiting us soon and at the same time we wish you an excellent day.Best regards

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities
SERVICE STAFF WAS EXCELLENT
Stayed 5 nights in Oct 2022
Response from Hotel Crowne Plaza Corobici on Oct 20, 2022
Dear MiguelThank you very much for your valuable rating and for taking the time to let us know that we managed to meet your expectations.We hope to have the pleasure of you visiting us soon and at the same time we wish you an excellent day.Best regardsHotel Crowne Plaza Corobici

10/10 Excellent

Geramy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very friendly staff. We had a great dinner in their poolside restaurant.
Stayed 1 night in Oct 2022
Response from Hotel Crowne Plaza Corobici on Oct 15, 2022
Dear GeramyThank you very much for your valuable rating and for taking the time to let us know that we managed to meet your expectations.We hope to have the pleasure of you visiting us soon and at the same time we wish you an excellent day.Best regards

10/10 Excellent

William

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Sep 2022

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness
Almost all of the staff were friendly and helpful. We had one horrible meal in the Japanese restaurant, worst food ever! I also had no ice machine on floor three. The front desk said to have them bring it up which usually worked. Owner evening they transferred me to kitchen and the man that answered the phone yelled at me and told me to get it myself! Overall a good stay but those two issues would keep me from staying again.
Stayed 3 nights in Sep 2022
Response from Hotel Crowne Plaza Corobici on Sep 22, 2022
Dear LeslieThank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza SAN JOSE COROBICI CONF. CENTER. I would like to start by apologizing to you for incoviniences. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from Hotel Crowne Plaza Corobici on Sep 21, 2022
Dear GuestYour opinion is very important to us, we thank you for taking the time to comment and we wish you an excellent day.

10/10 Excellent

Maria

Stayed 3 nights in Aug 2022