Front of property
Check availability

Reviews of Hacienda Cusin

3.5 out of 5
Hacienda Cusin
Calle Chiriboga, San Pablo del Lago, Imbabura

Reviews

9.4

Exceptional

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dexter

Stayed 1 night in Oct 2023

8/10 Good

Gladys

Liked: Cleanliness, staff & service, room comfort
It was clean and pleasant but there was no wifi in the room
Stayed 2 nights in Dec 2021

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hacieda
A charming hacienda with beautiful grounds. It is showing its age in places but is generally well-maintained. Thoroughly enoyed the fireplaces for cool mornings/evenings in the restaurant, drawing room, and our room. Service was excellent. The horseback ride with Ubertero was a highlight of our stay. A great place to stay in the Otovalo area.
Stayed 2 nights in Jun 2021

6/10 Okay

Maryam

Liked: Cleanliness
Beautiful garden but low end room
This Hacienda is very beautiful and well-maintained but the room wasn’t good. The room needed a lot of upgrades the bathroom was totally outdated. There was no hot water. I really enjoyed the garden so it’s worth to stay only one night to enjoy the surrounding and the garden but the room was very disappointing. It needed major renovation. The bathroom looked like a one star motel’s bathroom. Also do not book any activity with them, They overcharge terribly and it’s a total rip off. For example hire a taxi and ask the driver to wait when you finish your hike, it costed me $30 versus $120 that the Hacienda charges.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda with well appointed rooms.WiFi very slow or almost not working l...elegant garden and ground. At the Time of check in, staff thought my booking was canceled...at the time of checkout I had to show the Orbitz confirmation as the charge is different from confirmation. In the end it was resolved to my satisfaction. Overall a very pleasant experience!
Stayed 1 night in Jan 2021

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful
A great place to relax and enjoy.
Stayed 4 nights in Nov 2020

10/10 Excellent

Maria, Cali, Colombia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property set in a historical mansion from 1620 it offers great hotel, gastronomic services!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and an amazing natural friendly staff. Highly recommend
Stayed 2 nights in Feb 2019

10/10 Excellent

Alegría

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cusin es maravilloso. Sigan ask
Stayed 1 night in Jul 2023
Response from Hacienda Cusin on Jul 31, 2023
Estimada AlegriaSaludos cordiales desde CusinGracias por su comentario muy especial, esto es muy importante para nosotros, esperamos vuelvan prontoGracias por su grata visitaHacienda Cusin

10/10 Excellent

troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle authentique hacienda dans un merveilleux parc. Repas très agréable, feu de cheminée allumé en soirée dans la chambre lors du room service. Beaucoup de charme et très romantique.
Stayed 2 nights in Sep 2022
Response from Hacienda Cusin on Sep 18, 2022
Estimado TroySaludos cordiales desde Hacienda CusinMuchas gracias por haber formado parte de Cusin y por sus excelentes comentarios, los mismos que nos ayudan a continuar mejorando para seguir otorgando el servicio que ustedes los experimentaron en su visita.Esperamos volverlo a ver pronto y gracias por ser parte de esta Hacienda Histórica.Un fuerte abrazoHacienda CusinDear TroyGreetings from Hacienda CusinThank you very much for being part of Cusin and for your excellent comments, which help us to continue improving in order to provide the service you experienced during your visit.We hope to see you again soon and thank you for being part of this Historic Hacienda.All the bestHacienda Cusin

8/10 Good

JORGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hubo cambio de habitacion
Stayed 4 nights in Oct 2021
Response from Hacienda Cusin on Nov 13, 2021
Estimado Sr. Patiño Saludos cordiales desde Hacienda Cusin Para nosotros ha sido un gusto hospedarlos y nos alegra que haya disfrutado de su estadía durante el ultimo feriado. Sus comentarios serán tomados en cuenta y esperamos hospedarlos en un futuro cercano.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar bien conservado e interesante
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto el ambiente de Tranquilidad y paz que se respira en el lugar, que no me gusto el área del Monasterio esta descuidado en sus áreas comunes
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019