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Reviews of Medina del Lago

4 out of 5
Medina del Lago
Gualabi, Colinas de San Pablo Lote 25A, San Pablo del Lago, Imbabura

Reviews

9.2

Wonderful

Rating 10 - Excellent. 35 out of 45 reviews" "
Rating 8 - Good. 6 out of 45 reviews" "
Rating 6 - Okay. 1 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 1 out of 45 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Juan Martin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Malazo

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien solo otorgar mejores beneficios a los clientes VIP y frecuentes
Stayed 1 night in Feb 2023

10/10 Excellent

Eliana, Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with a magnificent view from Lago San Pablo only 1.5 hours away from Quito
Stayed 1 night in Sep 2023
Response from Yolanda on Oct 3, 2023
Que gusto mi querida Eliana, nos motiva mucho sus comentarios y seguro esta será su casa en Imbabura. Les esperamos pronto!

10/10 Excellent

austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful mountain-side hotel. The view was amazing and they had horses that you could ride for a very reasonable price on a very scenic route. Would highly recommend if going to lago san pablo.
Stayed 2 nights in Sep 2023
Response from Yolanda on Sep 21, 2023
Thank you for your visit, it was really a pleasure to have you with us

10/10 Excellent

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de primera. Atención personalizada y amable. Instalaciones geniales con una vista increíble y excelente comida. Cuidado con los precios del transporte local que consigue el hotel. Son casi el doble el valor real de mercado.
Response from Yolanda on Dec 7, 2022
Muchas gracias Sr. Sáenz por sus comentarios, realmente nos motivan mucho. Reciba un atento saludo de nuestro personal y siempre bienvenido. Buenas noches

10/10 Excellent

Ricardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and great service
Stayed 1 night in Oct 2022
Response from Yolanda on Oct 8, 2022
For Medina del Lago it was a pleasure to have them with us. We are waiting for you soon

4/10 Poor

Mario

Stayed 2 nights in Dec 2021

10/10 Excellent

Mauricio, Pennsylvania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely incredible place! The view will blow your mind! Will definitely recommend it
Stayed 2 nights in May 2022

10/10 Excellent

Stefan

Stayed 1 night in Jul 2021
Response from Yolanda on Jul 19, 2021
Buenos días, fue un gusto recibir su visita. Medina del Lago siempre será su casa en Imbabura, les esperamos pronto.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very beautiful and the staff was very helpful. However, we were the only guests at the property. I had purchased a King Suite through Expedia, but when I checked in they told me that I didn't pay enough for the suite and they tried to put me in a regular room. After waiting almost two hours they gave me the suite I paid for. The room and view were spectacular, but frustrating that they didn't honor the room I paid for on Expedia immediately.
Stayed 2 nights in May 2021
Response from Yolanda on Jun 2, 2021
Agradecemos mucho su visita y sus comentarios nos ayudan a solventar complicaciones que tuvimos. Fue un gusto tenerlos con nosotros y siempre a la orden.

10/10 Excellent

Miguel, New York, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great time at Medina del Lago. This place has a gorgeous view from the rooms, lobby and restaurant. The food and service were fantastic. The staff was really friendly and made sure our stay was great. We enjoyed the use of the jacuzzi and sauna every day we were there (they also have a pool). For anyone having to work remotely, we had no problems with the wifi and were able to have Zoom video calls daily. We are definitely planning to come back!
Stayed 3 nights in Dec 2020
Response from Yolanda on Jan 3, 2021
Muchas gracias Sr. López fue un gusto tenerlos con nosotros y Medina del Lago siempre será su casa. A la orden.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Yolanda on Dec 25, 2019
Buenos días, agradecemos su visita y le invitamos a que nos visite pronto.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place, top level. Spectacular views of San Pablo lake and Imbabura mountain from everywhere at the hotel. We had a two persons suite with beautiful views, a fireplace and a nice hot tub. Food was delicious, the crew was so nice and thoughtful, there are beautiful paintings made by local artists everywhere and the whole experience is really satisfying. The only downside- the isolation between rooms is pretty poor and we could hear everything that was happening and being said at the rooms around us.
Stayed 1 night in Nov 2019
Response from Sisa on Nov 19, 2019
Thank you very much for your visit and it will be a pleasure to have you soon. We will take into account the issue of balcony independence. Thank you.

10/10 Excellent

Irina, New York, NY

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great view, a perfect getaway destination
Stayed 1 night in Aug 2019
Response from Yolanda on Sep 2, 2019
We appreciate your comments, it was a pleasure to have you with us, we wait for you soon

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful and secluded. Amazing views. Excellent service. Very accommodating. Very romantic. Everything was perfect. Excellent food from restaurant as well.
Stayed 3 nights in Jul 2019
Response from Yolanda Trujillo on Aug 6, 2019
It was a pleasure having them with us. See you soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to rest, excellent food, awesome view of San Pablo.
Stayed 1 night in Jun 2019
Response from Yolanda Trujillo on Jun 26, 2019
We appreciate your comments and we are going to wait for you in a new opportunity

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not proper control of SPA apointments The date hour and service not the correct
Stayed 1 night in May 2019
Response from YH on Aug 1, 2019
Agradecemos sus comentarios, y el horario del SPA será ampliado para mejor coordinacion. Saludos.

10/10 Excellent

Sean, St. Louis Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t usually bother rating hotels, but I felt I must because the people here were so kind, personal, and made everything we could have experienced better. If you are in the area of Otavalo and want to have a guarantee to have your trip better, stay here. I promise you, everything about this place is genuinely good to the core. We even had the owner of the hotel give us a ride into town just out of kindness of her heart
Stayed 1 night in Jul 2018
Response from Yolanda Trujillo on Aug 7, 2018
We appreciate your comments, it was a pleasure to have it with us.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great place! This is one of the best hotels in Otavalo. Great views, great service.
Stayed 1 night in Jan 2018
Response from Yolanda on Mar 5, 2018
Thank you very much for visit us. It´s always a pleasure

8/10 Good

Brian, Philly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel out in the woods
Nice check in. Hotel in good condition. Fast free WiFi. Clean and good condition. Hotel near ti- nothing! Also no A/C or heating. One expensive restaurant. Peaceful and nice.
Stayed 1 night in Dec 2017
Response from Community Manager on Mar 11, 2019
Dear Mr. Brian: We will take your advices to improve our services.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
Amazing place! We loved it! We celebrated our 15th wedding anniversary here and loved it!
Response from Community Manager on Mar 11, 2019
Dear Joel: It was a plessure to host you.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular sitio
Stayed 1 night in Dec 2023

10/10 Excellent

Belen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo hermoso. El desayuno debería mejorar
Stayed 1 night in Nov 2023
Response from Yolanda on Nov 6, 2023
Que gusto su visita Srta. Serrano y sus comentarios nos ayuda mucho a mejorar. Le esperamos pronto, siempre a la orden.

10/10 Excellent

Miguel, Quito

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendado
Stayed 1 night in Jul 2023

10/10 Excellent

Uldar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran experiencia con vista al lago
Muy bonita experiencia. Nos agradó mucho la fogata al atardecer. Lo malo que allí nos picaron unas pulgas (supongo que al hacerlo en campo, eso era imprevisible) que nos causaron mucha molestia. Fuera de eso, todo excelente. La comida con presentación gourmet nos pareció un poco costosa o, visto desde otro punto de vista, algo escasa en relación al precio. Recomendamos que se mejore la temperatura de la piscina la que se publicita como temperada y la verdad estaba apenas poco menos que fría. Excelente servicio e instalaciones muy cómodas y elegantes. La vista de los volcanes y el lago, es maravillosa.
Stayed 1 night in Apr 2022
Response from Yolanda Trujillo on May 5, 2022
Para Medina del Lago, fue muy grata su visita, agradecemos sus comentarios los mismos que son muy importantes. Y les esperamos en una nueva oportunidad.

10/10 Excellent

Maria

Stayed 1 night in Mar 2022

10/10 Excellent

Temistocles Merino

Stayed 2 nights in Feb 2022

4/10 Poor

Ana

Liked: Cleanliness, staff & service, room comfort
Vista impresionante
Bonito, limpio y bien atendido. Nos decepcionaron las comidas
Stayed 2 nights in Nov 2021
Response from Yolanda on Dec 3, 2021
Muchas gracias por su visita, sus comentarios son muy importantes y realizaremos la revisión de nuestros platos. Siempre a la orden

10/10 Excellent

SEBASTIAN PEDRO, vinaros

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato excelente, la ubicación de ensueño, la calidad de alojamiento inmejorable, todo perfecto. Solo el acceso es por un camino adoquinado que según la época tiene piedras sueltas por lo que es mejor acceder en un coche alto.
Stayed 2 nights in Oct 2021
Response from Yolanda on Nov 9, 2021
Agradecemos mucho su visita, será un gusto tenerlos en una nueva oportunidad. Si estamos con trabajos en las vías, esperamos el arreglo lo antes posible. Buenas noches

6/10 Okay

JOSE

Traveled with partner
Liked: Staff & service
El Hotel tiene un problema con la bomba de agua, que se escucha el ruido muy fuerte en la habitación, cuando la bomba se enciende y se paga. Se escucha también el ruido de las tuberías de agua, por lo que es descanso en la noche no es bueno.
Stayed 1 night in Sep 2021
Response from Yolanda on Sep 7, 2021
Buenas noches, agradecemos su comentario, procederemos a revisar inmediatamente el ruido de la habitación. Y seguros de poderle brindar el mejor servicio en un nueva oportunidad.

10/10 Excellent

Lucrecia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Yolanda Trujillo on Jul 27, 2021
Agradecemos mucho su calificación y esperamos su visita muy pronto. Un buen día.

10/10 Excellent

Fredy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Las instalaciones son geniales
Stayed 1 night in Nov 2020
Response from Yolanda Hinojosa on Nov 18, 2020
Buenas noches, gracias por sus comentarios y fue un gusto tenerlos con nosotros, siempre a la orden.

10/10 Excellent

Lucrecia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Yolanda Trujillo on Nov 10, 2020
Buenos días, agradecemos su visita y les esperamos pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinario lugar y muy buen servicio. La vista excelente un lugar perfecto para recuperar energia. Recomendable 100%
Stayed 1 night in Dec 2019
Response from Saludos Yolanda on Dec 12, 2019
Agradecemos sus comentarios, siempre a la orden y les esperamos en una próxima oportunidad

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Yolanda Trujillo on Aug 8, 2019
Gracias por su visita y les esperamos en una nueva oportunidad. Siempre a la orden.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Muy Bonito, pocas Habitaciones. La vista Increible.
Stayed 1 night in Dec 2018
Response from Alexandra on Jan 4, 2019
Estimad@ huesped: Gracias por su apreciación, en Medina del Lago siempre estaremos a sus ordenes.

8/10 Good

Luis

Liked: Cleanliness, staff & service
El lugar y el servicio buenos, el baño de la habitación tenia un problema en la cañería de desagüe que hizo que un mal olor la ultima noche no nos deje dormir, tienen que arreglar el problema. por lo demás muy bien.
Stayed 2 nights in Oct 2018
Response from Yolanda Trujillo on Oct 26, 2018
Muchas gracias por sus comentarios, agradecemos su visita. Las conexiones han sido revisadas con la empresa de mantenimiento. Muchas Gracias.

8/10 Good

Fausti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena, el hotel es muy acojedor
Stayed 1 night in May 2018
Response from Community Manager on Mar 13, 2019
Fué un placer hospedarlo en nuestro hotel. Lo esperamos con las puertas abiertas a su regreso.

10/10 Excellent

Tannia, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax
Un lugar hermoso para descansar y admirar la belleza de nuestro pais... excelente personal , cálido amable ... nos han hecho sentir demasiado bien . Deben conocerlo!! Recomendadisimo !!!
Stayed 1 night in Mar 2018
Response from Yolanda Trujillo on Apr 2, 2018
Agradecemos mucho sus comentarios y será un gusto simpre tenerlos con nosotros.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buen servicio muy como el hotel
Response from Community Manager on Mar 11, 2019
Estimado señor Roberto: Gracias por su apreciación.

10/10 Excellent

Efrem, Quito, EC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable, con excelente atención.
Una grata sorpresa al disfrutar de sus modernas instalaciones y recibir el trato profesional y muy cordial de los empleados y la especial amabilidad de sus dueños. Además del buen gusto en la decoración propia de un Hotel de Lujo se puede apreciar muchas obras de arte de pintores famosos expuestas muy estratégicamente en varios sitios del Hotel. Entre las amenidades cuenta con SPA, piscina, gimnasio, área de convenciones, jardines y variadas actividades al aire libre.
Response from Community Manager on Mar 11, 2019
Gracias por sus opiniones. Siempre estamos atentos a mejorar la calidad de nuestros servicios, revisaremos su indicación respecto a la variedad del menú.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felicitaciones!!!
Una joya un verdadero tesoro en medio de los Andes. Cada detalle fue planificado y creado pensado en el confort y bienestar de los huéspedes. Una experiencia única y un fin de semana inolvidabel gracias a la amabilidad, cortesía y enorme voluntad de servicio de cada uno de sus colaboradores. Mil gracias!!!!
Response from Community Manager on Mar 11, 2019
Querido huésped: Gracias por su amable opinión. Puede regresar cuando guste a su segunda casa en medina del Lago.