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Reviews of Cabañas Balcón del Lago

3 out of 5
Cabañas Balcón del Lago
San Rafael de la laguna, Comunidad Cachimuel, San Rafael, Imbabura

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 6 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 5 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan, Brooklyn, NY

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place to stay! Had some difficulty finding it, as I was driving alone and my Spanish is terrible, but once I arrived, I had zero complaints! There are two Balcon del Lagos on Google Maps, make sure to go to the one closer to the lake. The staff is extremely friendly, and truly care about your experience. The cabins themselves have stunning views, hot water, and are very cozy. I would highly recommend staying here, for a fun and authentic Ecuadorian experience!
Stayed 3 nights in Nov 2020
Response from Brayan on Dec 1, 2020
Para nosotros fue un gusto conocerlo, esperamos nos vuelva a visitar, agradecemos por aber elegido su estadia con nosotros

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020
Response from Turis on Nov 5, 2020
Gracias

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The view was great. There was no sound proofing so you would hear everything from the outside, the multiple dog fights during the night, the neighbor's loud music, people having sex in the cabin next door, the roosters from 4am.
Stayed 1 night in Jul 2019
Response from yuri on Aug 9, 2019
Buenas Tardes de seguro la persona que escribio este comentario no es para nosotros por que las cabañas tienen una separacion de 10 metros, y tomen en cuenta que es una persona anonimo no hemos tenido reservas en este mes por esta paguina. seguro fue alguien que se equivoco de lugar.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great getaway spot.
My wife and I enjoyed our stay, We live in Cotacachi and love to visit the local area. Food was great and service was a family atmosphere. We would stay again.
Stayed 1 night in Dec 2018

6/10 Okay

Sam

Liked: Staff & service
Was much more rustic than the description. Was OK for us but hard for some. We did have a fire in our room but not in dining area and that was quite bold. We were the only ones there and meals seemed kind of awkward. The family members were very nice and tried very hard. But different from advertised: no hot water, no bottled water, no “bar” ( they did have some beer) and 24 hour service does not really apply. But if you want to stay as “locals”. This was fine
Stayed 2 nights in Feb 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views. Warm family and community vibe.Hard to find.
Stayed 2 nights in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Misleading
Unfortunately, we were not looking for the rustic experience and that is what we received. The guys helping out and the lady assisting were very good. If you are looking for the rustic experience and want to be away from Otavalo as well as going up a dirt road then this is your place. However, you can't beat the view.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view!
A beautiful stay!! Jessica, Efrain and Andres were so wonderful, warm and welcoming. Rooms have an awesome view but getting there was a little tricky. I read the reviews ahead of time and followed the directions that someone posted because our GPS on our rental car did not find the lodge. We looked for the man on a horse as land mark and made the turn on the church. Road was mostly dirt. The couple of down falls of the place was the small signs to guide you there and the hot water. We could only get hot water if you turned it at very low pressure, but glad we had some hot water! Quick showers is the way to go. If you just follow the mark points it's easy to get there and a must stay! Food was great, close to site seeing and hospitality was 5 stars. Would recommend this without hesitation.
View from room
Estamos muy agradecidos, por vuestra visita, esperamos regresen, nuebamente Siempre estamos mejorando nuestro emprendimiento

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Ok there were some issues Community water problems for instance

10/10 Excellent

CARLOS JAVIER

Stayed 1 night in Apr 2023

8/10 Good

Nelson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Todo en orden.
Stayed 2 nights in Mar 2022

4/10 Poor

Diego

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El sitio tiene una vista espectacular pero las habitaciones son reas y la parte de afuera está sucia y descuidada. El servicio es bueno
Stayed 1 night in Sep 2021
Response from Sebastián Salazar on Sep 30, 2021
Debido a la pandemia de nivel mundial, estuvimos algún tiempo fuera de línea, por lo que nuestras instalaciones se han deteriorado un poco, me gratifica comentarle que a esta fecha hemos echo un trabajo de adecentamiento y limpieza de nuestro establecimiento. Agradecemos mucho su comentario.

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from g on Mar 5, 2020
gracias por su comentario trabajamos para mejoras

4/10 Poor

Héloïse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un estafa
El lugar es muy descuidado, desde las áreas comunes hasta la habitación. La única parte bien cuidada es el exterior. En nuestro caso, no tuvimos ni agua caliente, ni WiFi, mientras el estacionamiento consiste en pegarse a la pared de la casa, en labcalle. Quasi todo en la descripción es falso, no tiene cortinas blackout, tampoco edredón de plumas o ropa de cama de alta calidad. No tiene calefacción, y la chimenea indicada está en la área común así que sufrimos bastante del frío. Pero más que todo, la atención fue pésima, obviamente no ganas de recibir a huéspedes. El desayuno si era correcta y la vista muy bonita.
Stayed 1 night in Sep 2019
Response from s on Oct 2, 2019
Buenas tardes siento que ustedes reservaron la habitacion mas economica la que no iene chimenea. y hay otra chimenea en el area social, para las personas que suben a compartir.

10/10 Excellent

ALIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atencion de sus propios dueños
Muy buena la experiencia para quienes buscan algo que no sea tan caro y tan lujoso, es un ambiente campestre y rustico, la atención excelente, lo recomiendo
Stayed 2 nights in Apr 2019
Response from turist on Jun 13, 2019
Gracias a ustedes por elegirnos para su estadia esperamos volver a verlos buen viaje

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Es un establecimiento hermoso manejado por gente muy buena. Jesica nos ayudó mucho con cualquier duda. Seguramente volveremos.
Stayed 1 night in Apr 2019
Response from ayuda on Apr 24, 2019
y esperamos volver a velos

8/10 Good

Julian Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia tranquila ;)
Una excelente estancia en un lugar tranquilo y con hermosa vista; regresaré en proximas ocaciones. Les sugeriría colocar mayor señalética para el acceso.
Stayed 1 night in Apr 2019
Response from señalt on Jun 13, 2019
tomaremos en cuenta lo de las señaleticas y los esperamos con los brazos abiertos

4/10 Poor

Maycol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El precio no está acorde a las instalaciones.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Vista increíble al lago
Es una experiencia diferente. La vista es extraordinaria. Los propietarios muy amables. Si busca turismo más de aventura es una buena alternativa.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
linda vista
excelente trato, un lugar hermoso rodeado de la naturaleza

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Schwer zu finden
Sehr einfache Zimmer.
Response from General Manager on Aug 16, 2016
nuestras cabañas ofrecen, wiffi, baño con ducha caliente, vista panoramica, sofa, Tv , desayuno incluido.

8/10 Good

lise, Jonquière

Liked: Cleanliness, staff & service
Chambre rustique et environnement paradisiaque
Navette de l'aéroport à las Cabañas offerte par l'hôte pour $70. CAD parfait. Accueil chaleureux des hôtes et de la communauté indigène. Village sécuritaire, autobus pour aller à Otavalo ou à Quito à proximité et peu coûteux. Paysage magnifique avec vue sur le lac San Pablo et le volcan Imbabura. On peut prendre le souper sur place avec réservation. Confort minimal et rustique compensé grandement par l'accueil et le paysage.

8/10 Good

Anne og Kiki, Groenlandia, Greenland,

Liked: Staff & service
Meget rustikt
Hvis du vil opleve bergliv bland de indianske oprindelige folk, varme, gæstfrihed og hjælpsomhed, så har du fundet det rigtige sted. Det er autentisk, og du bor klods op af gamle koner der passer deres dyr og kvinder med børn på ryggen i deres dragter, som er særprægen for egnen. Oplevelse for livet. Husk varmt tøj til kolde aftener... , Jessica og hendes familie gør alt for dig.... sengene er fine, morgenmad ok, , Stedet er for folk som ønsker en anderledes oplevelse for livet, ikke et kedeligt hotel med almulig komfort