Exterior

Reviews of abba Apartments Playa de Gros San Sebastián

3 out of 5
abba Apartments Playa de Gros San Sebastián
Calzada Vieja de Ategorrieta 35, San Sebastián

Reviews

9.2

Wonderful

Rating 10 - Excellent. 14 out of 23 reviews" "
Rating 8 - Good. 8 out of 23 reviews" "
Rating 6 - Okay. 1 out of 23 reviews" "
Rating 4 - Poor. 0 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Derek

Liked: Cleanliness, room comfort
Apartment in San Sebastian
A clean and comfortable apartment a short walk from the Playa de Gros and about a mile walk to the Old Town. It is great to stay in a non-tourist neighborhood with small cafes and groceries nearby. The only thing to be aware of is the front staff is only on site in the morning and late afternoon.
Stayed 6 nights in Dec 2023
Response from Borja Cuesta, Manager on Jan 10, 2024
Dear Derek,We are grateful for this kind review about your recent stay.We're thrilled to hear that you found our apartments clean and comfortable, and that the proximity to Playa de Gros and local cafes added to your enjoyment. Additionally, it's wonderful to know our location in a non-tourist neighborhood provided a more authentic experience. We appreciate your note regarding the front office hours and understand the importance of having support available. While we do not have a 24-hour front desk, we strive to assist our guests during the 8 hours our office is staffed, and we ensure all guests are well-informed about our front office schedule upon check-in.We would be delighted to welcome you back.Take care,Borja Cuesta, Manager

8/10 Good

francoise

Stayed 2 nights in Dec 2023
Response from Borja Cuesta, Manager on Jan 2, 2024
Estimada Francoise,Muchísimas gracias por su reseña acerca de su experiencia en Abba Apartments Playa de Gros San Sebastián.Nos alegramos de que su estancia en nuestras instalaciones fuera satisfactoria. Nos esforzamos a diario por brindar la mejor de las atenciones a nuestros huéspedes y comentarios como el suyo son, sin duda, el mayor aliciente para seguir haciéndolo.Nos encantará recibirle nuevamente muy pronto. Cordiales saludos,Borja Cuesta, Manager

10/10 Excellent

Yevgeniya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked how quiet it was inside, soundproof rooms worked perfectly! The condo was clean and comfortable, it had everything I needed, including toiletries. Staff was very friendly and helpful. Location was great - about 5 minutes walk to the beach. Grocery stores and bus stops are also nearby. I would highly recommend this property.
Stayed 7 nights in Nov 2023
Response from Borja Cuesta, Manager on Nov 17, 2023
Dear Yevgeniya,Thank you for taking the time to review your stay.We're delighted to hear that the tranquility and soundproofing of our accommodations provided you with a peaceful stay. It's wonderful to know that the cleanliness and comfort of the condo met your expectations and that the provided amenities added to your convenience. Our team is thrilled to receive your compliments on their friendly and helpful service, as we strive to make every guest's visit enjoyable. The proximity to the beach and local amenities, such as grocery stores and bus stops, is something we are proud to offer, and we're glad it enhanced your stay. Your recommendation is greatly appreciated and serves as a testament to our commitment to providing a memorable experience for our guests.Best regards,Borja Cuesta, Manager

8/10 Good

Julian

Stayed 2 nights in Nov 2023
Response from Borja Cuesta, Manager on Nov 11, 2023
Dear Julian,Thank you for taking a moment to review your experience.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.Best regards,Borja Cuesta, Manager

10/10 Excellent

Christel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Staff were so kind and helpful with information. The room was beautiful and we could easily walk to the Beach and throughout San Sebastián. Highly recommend
Stayed 5 nights in Oct 2023
Response from Borja Cuesta, Manager on Oct 18, 2023
Dear Christel,Thank you for taking a moment to review your experience.We are thrilled to hear that you found our staff to be kind and helpful, providing you with valuable information during your stay. It's great to know that you appreciated the beautiful room and its convenient location, allowing you to easily explore San Sebastián and enjoy the nearby beach.Once again, thank you for your high recommendations and for highlighting the positive aspects of our apartment.We look forward to welcoming you back in the future.Best wishes,Borja Cuesta, Manager

10/10 Excellent

LUDOVIC

Stayed 1 night in Sep 2023
Response from Borja Cuesta, Manager on Sep 19, 2023
Dear Ludovic,We appreciate that you took the time to share your feedback.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Christopher Dominic

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Roomy and in a great location. Friendly and helpful staff
Stayed 7 nights in Sep 2023
Response from Borja Cuesta, Manager on Sep 13, 2023
Dear Dominic,It was a pleasure to receive your kind review of your stay with us.We are delighted to hear that you found our location to be great and appreciated the spaciousness of our apartments. Our staff takes pride in providing friendly and helpful service, so it's wonderful to know that they made a positive impact on your stay.Once again, thank you for your kind words and we hope to welcome you back in the future.We look forward to the pleasure of welcoming you back on your next visit. Best wishes,Borja Cuesta, Manager

10/10 Excellent

Geraint

Stayed 2 nights in Sep 2023
Response from Borja Cuesta, Manager on Sep 11, 2023
Dear Geraint,It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Borja Cuesta, Manager

10/10 Excellent

Daniel

Stayed 3 nights in Aug 2023
Response from Borja Cuesta, Manager on Aug 23, 2023
Dear Daniel,It was a pleasure to receive your kind review of your stay with us.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.It would be a pleasure to welcome you again.Best regards,Borja Cuesta, Manager

8/10 Good

Vadim

Traveled with family
Liked: Cleanliness
It is not a bedroom if it does not have a door.
Everything is good, friendly staff, clean, etc., but advertising was not truthful. Was advertised as a one-bedroom suite. Well, it is not a bedroom if it does not have a door, and it did not. Also, when booked, it was "pay at the property", but then I got an email demanding payment in advance.
Stayed 5 nights in Jul 2023
Response from Borja Cuesta, Manager on Aug 21, 2023
Dear Guest,Thank you for taking the time to respond to our satisfaction survey.We are glad to hear that you found our team friendly and the apartment clean. Our team strives to provide a welcoming and comfortable environment for our guests.However, we apologize for any confusion regarding the description of our one-bedroom suite. We appreciate your feedback and will take it into consideration as we strive to match all our guests' expectations. Regarding the payment policy, we apologize for any inconvenience caused by the change in payment terms. We always aim to provide clear and accurate information to our guests, and we will review our communication process to ensure better clarity in the future.We hope to see you again on a future occasion.Kind regards,Borja Cuesta, Manager

8/10 Good

Horst Fogh

Stayed 2 nights in Jul 2023

10/10 Excellent

Ming

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alba is the lady working at the front desk and she has been extremely helpful throughout our stay. She went out of her way to help us with communications in Spanish to smooth out the logistics for our next destination. We are very grateful!
Stayed 2 nights in Jun 2023
Response from Estimado huésped on Jun 12, 2023
Estimado huésped, Gracias por elegirnos para su estancia en la ciudad. Nos complace saber que ha tenido una excelente estancia en nuestros nuevos apartamentos. Esperamos volver a darle la bienvenida en el futuro. Borja Cuesta, director

10/10 Excellent

Fabien

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023
Response from Estimado huésped on Jun 12, 2023
Estimado Sr. Fabien, Le agradecemos que nos dedique unos minutos de su tiempo en valorar su estancia en nuestros apartamentos.Esperamos que, en una próxima visita a nuestra ciudad, podamos recibirle de nuevo en abba Apartments. Borja Cuesta, director

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Estimado huésped on Jun 12, 2023
Estimado Sr/a. Jade, Le agradecemos que nos dedique unos minutos de su tiempo en valorar su estancia en abba Apartments.Esperamos que, en una próxima visita a nuestra ciudad, podamos recibirle de nuevo en abba Apartments. Borja Cuesta, director

10/10 Excellent

Mark

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place. So clean and fresh. It all felt like brand new. Superbly equipped with amazing helpful lady on reception. Pet friendly which was great. Will be back.
Stayed 1 night in Feb 2023
Response from Borja Cuesta, Subdirector on Feb 24, 2023
Dear Marc,Thank you for your stay in our newly opened accommodation in San Sebastian.We are delighted to have hosted you in our appartments in Gros and we are looking forward to welcoming you there.Thank you for highlighting the good attention of our receptionist and our pet friendly policy.We are pleased that you have highlighted the comfort of our rooms, the cleanliness and the facilities.We look forward to welcoming you back in the near future.Kind regards from the abba Apartments Playa de Gros team.

8/10 Good

Anders

Traveled with group
Liked: Cleanliness, room comfort
Stor fin, välstädad lägenhet. Mycket bra läge nära stranden. Massor med caféer och restauranger i närområdet. Bra med parkering vid boendet. Wifi kunde varit mycket bättre.
Stayed 2 nights in Sep 2023
Response from Borja Cuesta, Manager on Sep 25, 2023
Kära Anders, tack för att ni valde att recensera din vistelse.Det är roligt att höra att ni trivdes bra hos oss och att ni uppskattade våra fräscha och fina lokaler.Vi är även glada att ni tyckte om vårt fantastiska läge med närhet till både stranden och många spännande restauranger. Vad gäller vårt Wi-Fi så tackar vi er för er kommentar. All feedback är viktig för oss och vi ska undersöka vad vi skulle kunna göra för att förbättra oss.Vi önskar er varmt välkommen tillbaka.Med vänliga hälsningar,Borja Cuesta, Manager

8/10 Good

Yolanda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
En general bastante bien. El personal de recepción muy amable. Para repetir
Stayed 3 nights in Jun 2023
Response from Estimado huésped on Jun 19, 2023
Estimada Sra. Yolanda, Le agradecemos que nos dedique unos minutos de su tiempo en valorar y comentar su estancia en abba Apartments. Le agradecemos por destacar que el trato de nuestro equipo de recepción fuera bueno.Esperamos poder darle la bienvenida de nuevo en el futuro. Borja Cuesta Director

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
sejour à DONOSTIA
Bon établissement en appart-hotel Très confortable Personnel agréable Très proche de la plage et de la vielle ville PARFAIT RIEN A REDIRE
Stayed 4 nights in Dec 2022
Response from Borja Cuesta, Subdirector on Jan 7, 2023
Cher client,Merci de partager votre expérience dans nos appartements récemment ouverts.Nous sommes heureux de savoir que vous avez passé un séjour 10, merci de souligner le travail de notre personnel et notre emplacement.Nous nous réjouissons de vous voir lors de votre prochain voyage à Saint-Sébastien.Nos meilleures salutations