Exterior detail

Reviews of Hotel Ruby Ponderay/Sandpoint

2.5 out of 5
Hotel Ruby Ponderay/Sandpoint
477255 Highway 95 N, Ponderay, ID

Reviews

8.6

Excellent

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, SACRAMENTO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Breakfast filling and fresh cookies at the front desk...wonderful.
Stayed 2 nights in May 2024
Response from Nicole on May 7, 2024
Hello Robert, Thanks so much for letting us know you enjoyed your stay. We appreciate you eating some of those cookies. They are very tempting for the front desk staff. Please come back to see us soon. Hotel Ruby Ponderay

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, clean, clean. An affordable motel, everything you need, nothing you don’t. I will try this hotel brand again. I like the business model.
Stayed 1 night in Apr 2024
Response from FOM Jennifer Carter on Apr 25, 2024
Dear Graham, thank you so much for this amazing review we are so happy to hear you enjoyed our clean rooms and guest amenities. We will be awaiting your return to The Hotel Ruby in Ponderay.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Modern style and comfort. A good value.
Stayed 1 night in Apr 2024
Response from FOM Jennifer Carter on Apr 21, 2024
Dear Linda, thank you so much for this positive feedback we are so happy to hear you enjoyed your stay with us here at The Ruby. We hope to see you again in the future.

10/10 Excellent

Shawn, Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect location for our visit.
Stayed 2 nights in Apr 2024
Response from FOM Jennifer Carter on Apr 15, 2024
Dear Shawn, thank you so much for this great review we are so happy to hear you enjoyed your stay with us here at The Ruby, we hope to see you again in the future.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean facility. Friendly staff. Easy check in.
Stayed 1 night in Apr 2024
Response from FOM Jennifer Carter on Apr 14, 2024
Dear Erin, thank you so much for your positive feedback of our clean hotel and friendly staff we pride our selves on both. We hope to see you again in the future and thank you for choosing The Ruby.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were excellent. Only reason that I did not give 5 stars is because the breakfast is really lacking. The hotel was undergoing a remodel during our visit, but the construction noise was done by late afternoon.
Stayed 2 nights in Apr 2024
Response from FOM Jennifer Carter on Apr 8, 2024
Dear Amanda, we do appreciate your feedback and we are so happy to hear you enjoyed our hotel and friendly staff. We do apologize you did not find our breakfast satisfactory we are a budget hotel and try keep the cost low so we can offer our guests the same great rates they are accustomed to. We will take your feedback into account and hope to see you again in the future.

8/10 Good

Marc

Stayed 2 nights in Apr 2024
Response from Nicole on May 2, 2024
Thank you for letting us know you enjoyed your stay. We hope you will visit again soon. Hotel Ruby Ponderay

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the outdoor seating area!
Response from FOM Jennifer Carter on Apr 8, 2024
Dear Peggy, thank you for your positive feedback we are so happy to hear you enjoyed our outdoor patio. We hope to see you again in the future.

10/10 Excellent

Hernan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The agent Tyler at front desk was awesome during check-in. Keep up the good work Tyler, the hotel is lucky to have you. Cheers
Stayed 1 night in Apr 2024
Response from FOM Jennifer Carter on Apr 7, 2024
Dear Hernan, thank you so much for this amazing review of one of our agents. We are so happy to hear you experienced such wonderful costumer service from our staff and we hope to see you again in the future.

10/10 Excellent

Kristina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The front desk ladies are the best .very thiughtful and polite,and friendltcwith my grankids awsome job guys, we love coming here
Stayed 1 night in Apr 2024
Response from FOM Jennifer Carter on Apr 4, 2024
Dear Kristina, we are so happy you experienced our amazing costumer service. Thank you so much for stay with us and we hope to see you and your grandkids in the future.

10/10 Excellent

Jolene

Traveled with family
Liked: Amenities
Love they allow our furry friend
Stayed 1 night in Mar 2024
Response from Nicole on Mar 23, 2024
Thank you for letting us know you had a good time. We love our guests' furry friends too! Please come back and see us againHotel Ruby Ponderay.

10/10 Excellent

Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place for me and my husband to take a quick getaway. Check out was easy and online, staff was very nice, and the room was very clean and nice. The walls are a bit thin so you could hear…noises at times, haha. But we very much enjoyed our stay. Definitely coming back!
Stayed 2 nights in Mar 2024
Response from FOM Jennifer Carter on Mar 19, 2024
Dear Sydney, thank you so much for your amazing review, we pride ourselves in having friendly staff and a positive environment guests can come and relax in. We hope to see you again in the future.

10/10 Excellent

Christina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tubs and firepits were amazing
Stayed 1 night in Mar 2024
Response from FOM Jennifer Carter on Mar 17, 2024
Dear Christina, thank you so much for your positive feedback we are so happy to hear you enjoyed our relaxing pool and spa area with our patio and firepits. We look forward to seeing you in the future.

4/10 Poor

Theadore

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked the room, it indicated that there was a bar and restaurant at the hotel. We had to drive to it, it’s not at the hotel at all. Very disappointed!!! Very misleading
Stayed 1 night in Mar 2024
Response from FOM Jennifer Carter on Mar 13, 2024
Dear Theadore, thank you for your feedback and i do apologize you were not happy with your stay. The restaurant and bar are a short 5 minute walk from the hotel in the parking lot next to us, however I understand what you mean about it not being connected. We do hope you will come stay with us again in the future.

8/10 Good

kristy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property!!
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Mar 4, 2024
Dear Kristy, thank you so much for your positive review and we look forward to seeing you in the future.

2/10 Terrible

Benjamin Rudy, Addy

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is fine. Unfortunately, at 10:45PM staff opened my door (which was chained) and yelled to get out saying the computer shows the room empty. I checked in at 6pm... paid for the room, was given the card keys... I told them I paid for my room. They came back and beat on the door again 10 minutes later demanding I open the door and vacate the room... they did this several times after I gave them my name... the last time they threatened to call the police, I told them to go right ahead. 10 minutes passed and a lady came to my door again and started to apologize for their error... They need to retrain their staff and learn how to make contact with people that are asleep and not threaten them. The hotel did comp my room and the day staff were very sincere in their repeated apologies. It could have been handled is a much better way....
Stayed 1 night in Mar 2024
Response from Nicole on Mar 3, 2024
Dear Mr. Rudy,I sincerely apologize for what happened last night. This is not how I want our guests to be treated. Please know that this was a very isolated incident and I used the situation to educate staff on how to address things differently in the future. I appreciate you sharing your feedback, as I care about your experience. I’m so sorry things went this badly and I hope the full refund for your stay shows you how much your experience matters.Nicole Bailey - General Manager - Hotel Ruby Sandpoint Ponderay

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Feb 27, 2024
Dear Tom, thank you so much for your positive feedback and we hope to see you again during your next stay.

10/10 Excellent

Kortni

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Close to amenities. Nice pool area. Quiet. Staff was great.
Stayed 2 nights in Feb 2024
Response from FOM Jennifer Carter on Feb 23, 2024
Dear Kortni, thank you so much for this amazing review we take pride in our wonderful staff and peaceful environment here at The Ruby. We look forward to your next stay with us.

10/10 Excellent

Michael, marysville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, staff was awesome.
Stayed 3 nights in Feb 2024
Response from FOM Jennifer Carter on Feb 20, 2024
Michael, thank you for your positive feedback we are so happy to hear you you had a great experience with our staff, convenient location and high standards of cleanliness. We hope to see you again in the future.

6/10 Okay

Natalie

Liked: Cleanliness
Our stay was nice few little things were a little disappointing. Hot tub cloused at 11pm so by the time we got back to the room we had no time to enjoy it. Ther was no batter for the waffles. The shower foset was broken.
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Feb 15, 2024
Natalie, I am so sorry to hear there were a few things wrong with your stay. We do apologize about the hot tub closing at 11 it is hotel policy due to safety. I hope we will see you again in the future to make a better impression.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a skiing weekend. Relatively inexpensive and well kept
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Feb 9, 2024
Michael, thank you so much for your review we are so happy to hear you enjoyed your stay with us at The Ruby. We hope to see you again in the future.

8/10 Good

Tom

Very clean hotel.
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Feb 9, 2024
Dear Tom, thank you for review and we look forward to seeing you again in the future.

10/10 Excellent

Altman

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FOM Jennifer Carter on Feb 7, 2024
Dear Altman,thank you for this wonderful review of Hotel Ruby and we look forward to seeing you again in the future.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from FOM Jennifer Carter on Feb 7, 2024
Dear Miranda,thank you for this amazing review and we look forward to seeing you again in the future.

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FOM, Jennifer Carter on Feb 3, 2024
Ashley,thank you for your wonderful review and we look forward to you staying with us in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Feb 1, 2024
James, thank you so much for this great review we look forward to you staying with us again in the future.

8/10 Good

Jessie, Woodinville

Stayed 2 nights in Jan 2024
Response from FOM Jennifer Carter on Mar 20, 2024
Dear Jessie, thank you for your positive feedback. We do hope you enjoyed your stay with us here at The Ruby and we hope to see you again in the future.

10/10 Excellent

Austin

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Jan 23, 2024
Austin, thank you for staying with us here at The Ruby we look forward to seeing you again in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM Jen on Jan 23, 2024
Michael, thank you for staying with us here at The Ruby and we look forward to seeing you in the future.

8/10 Good

WILLIAM, SPOKANE

Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Feb 14, 2024
William, thank you for your review and staying with us here at the Ruby, we look forward to seeing you again in the future.

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Jan 23, 2024
Shawn, thank you for staying with us and your positive review. We hope to see you again in the future.

6/10 Okay

Alan

Stayed 3 nights in Jan 2024
Response from FOM Jennifer Carter on Feb 10, 2024
Alan, thank for your review and we look forward to seeing you again in the future.

10/10 Excellent

Stacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean and a great value. Great continental breakfast, coffee available 24 hours. Very friendly staff. Robes available from the front desk to go to/from the pool and hot tub. We stayed four nights. Convenient access to Schweitzer mountain. We’d go back.
Stayed 4 nights in Jan 2024
Response from FOM Jennifer Carter on Jan 20, 2024
Stacey, thank you for staying with us here at The Hotel Ruby. We are so pleased to hear you enjoyed our amenities, clean rooms and friendly staff. We look forward to seeing you again in the future.

6/10 Okay

francesca m

Disliked: Amenities
Stayed 1 night in Jan 2024
Response from FOM Jennifer Carter on Jan 19, 2024
Dear guest, thank you for you kind review and we hope to see you in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nicole on Jan 8, 2024
It looks like you enjoyed your stay with us at Hotel Ruby Ponderay. Thanks for taking the time to post a review. We hope to host you again. Hotel Ruby Ponderay

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the king suite with the jacuzzi tub and fireplace, it was incredible! Fully renovated and the bed was new and so comfy. The only downside was no elevator, lugging my suitcase up the stairs was a pain! Would stay again.
Stayed 1 night in Jan 2024
Response from FOM, Jennifer Carter on Jan 19, 2024
Christy, thank you so much for staying with us here at the Ruby. We are so sorry we could not provide you with an elevator the staff is always willing to help you upstairs with your luggage for next time. We are so happy to hear you found our King Suite comfortable and to your liking. We hope to see you again in the future.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Great stay. I use to stay here once a week years ago. Still a very nice place. Will be back. Great comfortable beds. Very clean rooms. Great location.
Stayed 1 night in Dec 2023
Response from Nicole on Jan 8, 2024
Hello Dan,Thanks so much for sharing your feedback about Hotel Ruby Ponderay. We appreciate your repeat business and thank you for letting us know you enjoy our hotel. We look forward to your next visit.

8/10 Good

Ethan

Stayed 3 nights in Jan 2024
Response from FOM Jennifer Carter on Feb 1, 2024
Ethan, thank you so much for your wonderful review and we hope you will come stay with us again.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable & Quiet
Jen was very helpful in checking me into a room that would be nice and quiet. Very clean and comfortable room.
Stayed 1 night in Jan 2024
Response from Nicole on Jan 8, 2024
Hello Bonnie, Thank you for letting us know you had a good time. We're glad that Jen shared our best guest service with you. We want all of our guests to feel at home here. Hotel Ruby Ponderay

6/10 Okay

Gwen

Stayed 1 night in Dec 2023
Response from FOM Jennifer Carter on Jan 20, 2024
Gwen, thank you for your review and staying with us here at Hotel Ruby.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and gentle service
Stayed 6 nights in Dec 2023
Response from Nicole on Dec 30, 2023
Dear Rene, thank you so much for your positive review we are glad to hear you found our service enjoyable. We look forward to your stay in the future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on Dec 27, 2023
Dear Danny, thank you so much for your positive review and we look forward to seeing you in the future.

10/10 Excellent

Dina, Lima

Stayed 1 night in Dec 2023
Response from Nicole on Jan 8, 2024
Hi Dina, Thanks for letting us know you had a good time. We hope you come back to see us. Hotel Ruby Ponderay

8/10 Good

Vernon Will

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Nicole on Dec 9, 2023
Dear, Vernon thank you so much for letting us know you enjoyed your stay with us. We hope to see you again at your next visit with us.

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023
Response from Nicole on Dec 9, 2023
Dear, Shawn thank you so much for staying with us and we are glad you enjoyed your stay.

10/10 Excellent

Peg

Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely helpful
Stayed 1 night in Nov 2023
Response from Nicole on Dec 9, 2023
Peg, thank you we are so glad your stay and had a great experience with our wonderful staff, we strive for excellent costumer service.

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and convenient amenities.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 9, 2023
Michele, Thank you so much for your positive review and we are happy to hear you enjoyed our guest amenities and friendly staff.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
A delightful welcome from the front desk personnel. Rooms modern and good value for money.
Stayed 1 night in Nov 2023
Response from Nicole on Nov 24, 2023
Thank you, Diana. We're glad to hear you enjoyed your stay and thank you for taking the time to let us know. We hope we can host you again sometime. Hotel Ruby Ponderay

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great!
Stayed 3 nights in Nov 2023
Response from Nicole on Nov 24, 2023
Hello Joanna, Thank you for the kind words about the staff. They work very hard to give great service to our guests and I'm glad you got to enjoy that. I hope you will visit again. Nicole Bailey - GM - Hotel Ruby Ponderay

10/10 Excellent

Cipriano

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Incredible hospitality. Reluctant to be honest. It was an incredible experience.
Stayed 7 nights in Nov 2023
Response from Nicole on Nov 21, 2023
Thank you so much for letting us know you enjoyed your visit. We love to hear about our guests having their best stay possible. We hope you will come visit again soon. Hotel Ruby Pondera