2/10 Terrible
Mohammed
Jul 9, 2024
Disliked: Staff & service, property conditions & facilities
Second time I’ve stayed here .. probably the worst experience I’ve had in a while, room wasn’t up to scratch had many issues that later was sorted after complaining to staff and then management. Before staying I had to change dates due to the passing of my grandmother.. was charged an extra £1500 for 5 days on top of what I already paid to change it by 2 weeks. You would have thought with a good heart that you would do your extra for a customer that has gone through something so difficult. Nothing at all. Service around the pool was shocking, basically served myself going back and forth to the bar asking for drinks. Asking for a straw. In the end had to ask for a manager took 3 people to finally for her to come and 45 mins later!!
I genuinely would never visit this hotel again.
Massive let down and anyone that is going I believe your paying for a 5 star hotel that should be 3 star for its bad service.
Mohammed
Stayed 5 nights in Jul 2024