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I liked how friendly the staff was very welcoming to have. The clean rooms and how cozy the room was a big plus for me. Very close to walk downtown and Santa Cruz Beach Boardwalk. I highly recommend staying here. I will return.
Danielle
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Hello Danielle. Thank you for your glowing review! We are so happy to hear that we were able to make your stay memorable. Our dedication to providing excellent service and our guests' satisfaction is our priority. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. Your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to hosting you again for your next visit to Santa Cruz!Sincerely,
Check in employee was super friendly, room was clean and it’s walking distance to the boardwalk
stacy
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Hello Stacy.Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff and enjoyed your stay with us. We strive to provide efficient service and ensure our guests have a comfortable stay. We look forward to welcoming you back on your next visit!Best regards,
Hello Elizabeth.Thank you for making the decision to review your stay at Riverside Inn & Suites. We are glad you enjoyed your stay at our hotel! Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We hope you will decide to book with us again. We would love to host you again for your next visit to Santa Cruz.Sincerely,
8/10 Good
Chrissy
Apr 5, 2024
Liked: Property conditions & facilities
Chrissy
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 7, 2024
Hello Chrissy.Thank you for spending a few moments to rate your stay at Riverside Inn & Suites. We are glad to learn you enjoyed your stay at our establishment! We would love to host you again for your next visit to Santa Cruz; we aspire to create another wonderful stay for you!Best regards,
6/10 Okay
yong yee
Traveled with partner
Mar 29, 2024
Was right nxt to the street, you can hear traffic all night, walls are thin and can hear other people in the room nxt door conversating
yong yee
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 31, 2024
Hello Yong Yee.Thank you for taking the time out of your busy schedule to give us some feedback. We apologize if any street noise caused a disturbance during your stay. The room you booked, our budget room, is facing the street side and there are photos as well to show the proximity of the rooms to the street. We want our guests to know the difference between our budget queen rooms and our standard queen rooms so they may make a well informed decision before booking their room. We apologize if this was not made clear. We hope we will have another opportunity to host you so we may improve your impression of Riverside Inn & Suites. Best regards,
Pleasantly surprised that there was two separate rooms with doors and separate ac. It was very quiet and clean especially for the price. Within walking distance from the Broadwalk.
Sylvia
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 24, 2024
Hello Sylvia.Thank you for taking the time to give us some valuable feedback. We are thrilled to learn that our two-bedroom queen suite was perfect for your trip! Creating a comfortable and enjoyable atmosphere for our guests is our priority, and we're thrilled that we could contribute to your satisfaction. We appreciate your kind words and look forward to the opportunity to host you again. Thank you for choosing Riverside Inn & Suites. We hope we will have the honor of being your host again in the future.Sincerely,
Hello Julio.We are so happy to hear that we were able to make your stay memorable. We are dedicated to providing excellent service and our guests' satisfaction is our priority. Your review reaffirms the hard work we put in every day. Thank you again for your kind words and we hope we will have the honor of hosting you again for any future stays in Santa Cruz.Best regards,
Great hotel for the price and location. Liked the setup with the bedrooms between the bathroom. Couldnt ask for much more.
Adam
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Hello Adam.Thank you for taking the time to give us some valuable feedback. We are thrilled to learn that our two-bedroom queen suite was perfect for your trip! Creating a comfortable and enjoyable atmosphere for our guests is our priority, and we're thrilled that we could contribute to your satisfaction. We appreciate your kind words and look forward to the opportunity to host you again. Thank you for choosing Riverside Inn & Suites. We hope we will have the honor of being your host again in the future. Sincerely,
Hello Ryan.Thank you for your glowing review! We are so happy to hear that we were able to make your stay memorable. We are dedicated to providing excellent service and our guests' satisfaction is our priority. We're honored that we could contribute to your satisfaction! We look forward to the opportunity to host you again. Thank you for choosing Riverside Inn & Suites.Sincerely,
6/10 Okay
Brittany
Jan 15, 2024
Brittany
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 18, 2024
Hello Brittany.Thank you for taking a few moments out of your day to rate your stay. We are happy to hear you had a pleasant time at Riverside Inn & Suites. We strive to provide efficient service and ensure our guests have a comfortable stay. We look forward to welcoming you back on your next visit!Best regards,
6/10 Okay
Michel
Jan 11, 2024
Michel
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 13, 2024
Hello Michel.Thank you for sparing a few moments to rate your stay with us. We hope you will consider booking with us again so we may improve your experience at Riverside Inn & Suites. Sincerely,
10/10 Excellent
John
Jan 7, 2024
Liked: Amenities
John
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
Hello John.Thank you for taking time out of your busy schedule to review your recent stay. We are honored by your perfect rating! We strive to give all our guests a pleasant stay and to learn we met our goal is the highest honor we may receive. We hope to see you again soon!Sincerely,
6/10 Okay
Patricia
Dec 30, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are very accommodating but the rooms are musty with mold and since they allow smoking outside of the rooms, I would not classify it as non-smoking facility.
Patricia
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 5, 2024
Hello Patricia.Thank you for sparing a few moments out of your day to share with us your feedback. Although we are honored to have had the opportunity to host you, we are disappointed to learn your room was not up to our usual standard. We will ensure our housekeeping team is aware of your comments so they will be more conscious of this going forward. In regards to whether or not we are a smoke-free property, we are not. We are so sorry there was confusion regarding our designated smoking areas. Thank you again for your time.Sincerely,
Great service at check in. Really friendly and accommodating. The hotel had parking and was in a perfect location, right in between downtown and the boardwalk. I'll stay here again for sure.
Verified traveler
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 23, 2023
Hello valued guest.Thank you for rating your stay as a perfect 10 out of 10! We are thrilled to receive such high praise from you! We work hard to provide our guests with an immaculate stay and to learn we made your stay memorable is the best compliment we can receive! We hope to see you again!Best regards,
10/10 Excellent
Elizabeth
Dec 3, 2023
Elizabeth
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 23, 2023
Hello Elizabeth.Thank you for rating your recent stay with us. We are honored to receive a perfect rating! We hope we made your stay memorable and you will decide to book with us again in the future. We'd love the opportunity to host you again!Sincerely,
The hotel is an inexpensive option and is also clean, functional, and good parking.
Anne
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 23, 2023
Hello Anne.Thank you for choosing to stay with us and for sharing your positive feedback. We are happy to learn we were able to provide you with an excellent stay. We hope to see you again if you are back in the area! We'd love to continue to host you!Best regards,
10/10 Excellent
john
Nov 11, 2023
Liked: Staff & service
john
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 23, 2023
Hello John.Thank you for sparing a few moments out of your day to let us know your experience at Riverside Inn & Suites. We appreciate your feedback and hope you consider staying with us again if you are back in the area. Best regards,
10/10 Excellent
Nicole
Nov 1, 2023
Nicole
Stayed 1 night in Sep 2023
Response from Hotel Management on Dec 23, 2023
Hello Nicole. Thank you for deciding to rate your stay. We are thrilled to learn we provided you with an excellent stay! We hope you will consider staying with us again in the future!Sincerely,
8/10 Good
Thomas
Oct 23, 2023
Liked: Cleanliness, room comfort
Thomas
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Hello Thomas.Thank you for taking a few moments to rate your stay. We are pleased to learn you had a pleasant time at Riverside Inn & Suites! We hope to see you again if you're back in the area. We're eager to welcome you back! Sincerely,
Hello Samantha.Thank you for taking the time to leave a review. We are honored by your perfect rating! We are dedicated to providing excellent service and our guests' satisfaction is our priority. Your review reaffirms the hard work we put in every day. Thank you again for your kind words and we hope we will have the honor of hosting you again for any future stays in Santa Cruz.Sincerely,
Everything was filthy. Everything was run down and the smelled terrible or broken. The room was right on the road and had a lot of road noise. The ac was loud and made a loud humming noise. The bed was terribly uncomfortable and we had to take the comforter off because it smelled so bad. Probably the worst hotel experience ever
Jordean
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 23, 2023
Hello Jordean.While we are glad that you chose to stay with us, we are dismayed to hear about your unfortunate experience. We will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression next time. Thank you for your time. Best regards,
Hello Elizabeth.Thank you for deciding to share your feedback. We are happy to learn we made your stay memorable! We hope your pleasant stay at Riverside Inn & Suites will have you considering staying again. We'd love to continue to host you!Sincerely,
Hello Harinder.Thank you for leaving a perfect score! We are honored! We hope you will decide to stay with us again if you are back in the area. We're eager to welcome you back!Best regards,
8/10 Good
Nicole
Oct 5, 2023
Nicole
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 7, 2023
Hello Nicole.Thank you for reviewing your stay. Knowing that you enjoyed your time with us surely makes our day! We truly appreciate your positive rating and hope you will stay with us again soon! Sincerely,
10/10 Excellent
Alice
Oct 4, 2023
Liked: Cleanliness, staff & service
Alice
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 7, 2023
Hello Alice.Thank you for sparing a few moments out of your day to give us a rating. We are so pleased we were able to make your stay memorable. We hope you will decide to book with us again if you are back in the area! Best regards,
8/10 Good
Robin
Oct 3, 2023
Robin
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 27, 2023
Hello Robin.Thank you for sparing a few moments to rate your stay. We are thrilled to learn you had a pleasant stay at Riverside Inn & Suites. We hope you will consider booking with us again. We'd love to welcome you back to Santa Cruz!Best regards,
Hello Jared.Thank you for taking a few moments to rate your stay. We are so glad you enjoyed your room! We hope you will decide to book with us again. We'd love the opportunity to continue to host you! Best regards,
Good location. Easy 1/2 mile walk to the beach or roller coasters, or even Trader Joe’s and downtown. Some road noise during the day but not much at night. I think I’m a light sleeper and had no problem sleeping. Bed was comfortable, ac worked great. I like being able to have my car right outside the door. I’d recommend and stay here again if I’m in need of a room in Santa Cruz.
Greg
Stayed 5 nights in Sep 2023
Response from Hotel Management on Sep 30, 2023
Hello Greg.Thank you for deciding to review your stay. We are honored to receive such a positive review! Guest satisfaction is one of our top priorities and to learn we were able to achieve this during your stay is the best compliment we can receive! We hope to see you again if you are ever back in the area; we'd love to continue to host you! Sincerely,
I really enjoyed this facility. It was walking distance to several dining spots, as well as the concert venue we came for (the catalyst atrium). The hotel was very clean and quiet. I appreciated that they supplied earplugs but they weren’t even necessary!! The staff was extremely friendly. It was such an easy walk to the boardwalk and pier. I will definitely stay here again.
leeann
Response from Hotel Management on Sep 30, 2023
Hello Leeann. Thank you for sparing a few moments to share with us your feedback. We are so happy to learn you had a wonderful stay! Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We hope to see you again if you are back in the area! Best regards,
Beautiful rooms. This is a property I would stay at again
Joshua
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Hello Joshua.We are thrilled to learn you are satisfied with your stay! We hope the positive impression we left will have you booking with us again if you are back in the area. We would be honored to continue to host you! Thank you for staying at Riverside Inn & Suites.Best regards,
6/10 Okay
Donald
Business traveler
Sep 17, 2023
Liked: Cleanliness
Disliked: Amenities
Like most motels of this caliber, the beds were not very comfortable. The A/C cooled well, but was loud. On the other hand, it masked the construction noise outside so I guess that was a wash. Also there was a wicked drain fly infestation in the bathroom.
Donald
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 25, 2023
Hello Donald.Thank you for sparing a few moments out of your day to share with us your feedback. Although we are honored to have had the opportunity to host you, we are very disappointed to learn you did not have a pleasant stay. We will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression next time.Sincerely,
8/10 Good
Michael
Sep 17, 2023
nice upgrade when the door lock did not work
Michael
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 23, 2023
Hello Michael.Thank you for sparing a few moments to review your stay. We are glad to hear you had a pleasant stay at Riverside Inn & Suites. We hope to see you again if you are back in the area!Best regards,
Hello valued guest.Thank you for deciding to share your feedback with us. We are ecstatic to hear you had a perfect stay at Riverside Inn & Suites! A perfect score not only reaffirms that customer satisfaction is being met but it also reinvigorates our pursuit to keep delivering the best possible stay to our guests. We hope to see you again soon! Best regards,
10/10 Excellent
steve
Aug 21, 2023
steve
Stayed 1 night in Aug 2023
Response from Hotel Management on Sep 10, 2023
Hello Steve.Thank you for sparing a few moments out of your day to let us know how your stay went. We are so glad to learn you had a perfect stay with us! We make every effort possible to give our guests a pleasant stay. Your review reaffirms that our efforts are ensuring guest satisfaction. We hope you will decide to book with us in the future. We'd love to host you again!Best regards,
Hello Cherie. Thank you for taking a few moments out of your day to rate your stay. We are thrilled to learn you enjoyed staying with us! We hope we made your stay memorable and you will decide to book with us again. We'd love another opportunity to host you!Best regards,
It was a reasonable price and close to everything.
Apryl
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 14, 2023
Hello Apryl. Thank you for taking a few moments to let us know how you enjoyed your stay. We are very happy to learn you had a comfortable time staying with us! We are dedicated to customer satisfaction and your review reaffirms our hard work. We hope you will stay with us again if you are back in the area. We'd love another opportunity to host you!Sincerely,
It was easy to check in. They allowed us to store our bags prior to check in. Had two separate rooms each with a double bed. Dated but clean.
Tracey
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
Hello Tracey.Thank you for making the decision to share your feedback with us. We are so happy we were able to accommodate your luggage before check-in! We hope we have earned your trust and you will decide to book with us once more if you are back in the area. We'd love the opportunity to host you again!Sincerely,
8/10 Good
Verified traveler
Aug 7, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 2 nights in Aug 2023
Response from Hotel Management on Aug 7, 2023
Hello valued guest.Thank you for your optimistic rating! We hope we have left a positive impression and you will decide to book with us again in the future.Best regards,
8/10 Good
Hans
Jul 24, 2023
Hans
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 27, 2023
Hello Hans.Thank you for deciding to leave us a rating. We are honored to have been able to host you. We hope you will decide to stay with us again if you are back in the area!Sincerely,
2/10 Terrible
jeff
Jul 23, 2023
jeff
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 27, 2023
Hello Jeff.Thank you for taking a few moments out of your day to review your stay. Although we are honored to have had the opportunity to host you, we are disappointed to learn we did not exceed your expectations this time. We hope you will have another opportunity so we may improve your impression of Riverside Inn & Suites.Sincerely,
10/10 Excellent
Kristi
Jul 21, 2023
Kristi
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 23, 2023
Hello Kristi.Thank you for generous rating! We appreciate you taking the time to review your stay. We hope we have made your stay memorable and will decide to book with us again if you are ever back in Santa Cruz. We'd love to be your host in town! Sincerely,
Hello Ken. Thank you for sparing a few moments out of your day to review your stay at Riverside Inn & Suites. We are happy to hear we provided everything you needed for your stay! Customer satisfaction is our priority and reviews such as yours shows our efforts come to fruition. We hope you will honor us with another reservation if you decide to come back to Santa Cruz. We'd love to continue to host you! Best regards,
6/10 Okay
Raquel
Jul 15, 2023
Raquel
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 17, 2023
Hello Raquel.Thank you for sparing a few moments out of your day to review your stay. We hope you enjoyed staying at Riverside Inn & Suites and will decide to book with us again. We eagerly wait your return!Best regards,
The lighting over night in the parking lot was great and felt safe. We always love staying here. Thank you.
Kody
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 15, 2023
Hello Kody.Thank you for sparing a few moments. We are so happy to hear that we were able to make your stay memorable. We are dedicated to providing excellent service and our guests' satisfaction is our priority. We will share your comments to the entire team, as it reinvigorates our pursuit of excellent service! Thank you again for your kind words and we are eagerly looking forward to welcoming you again!Sincerely,
10/10 Excellent
YAN
Jul 10, 2023
YAN
Stayed 7 nights in Jul 2023
Response from Hotel Management on Jul 12, 2023
Hello Yan.Thank you for deciding to review your stay with us. We are beyond thrilled to receive such a high rating! We hope you will honor us with another booking in the future. We'd love to host you again!Best regards,
6/10 Okay
Holly, Lathrop
Jul 7, 2023
Overall okay needs updating
Holly
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jul 8, 2023
Hello Holly.Thank you for sparing a few moments to share with us your feedback. We are continuously refreshing our rooms so we would love the opportunity to host you again. We relish all opportunities to improve our guests impression of Riverside Inn & Suites! Sincerely,
Everything was great. Clean, quiet, and the area was convenient.
Camille
Stayed 3 nights in Jun 2023
Response from Hotel Management on Jul 1, 2023
Hello Camille.Thank you for making the decision to review your stay. We are so excited to learn we were able to provide you with a clean, comfortable stay! Customer satisfaction is very important to us and your review reaffirms we are succeeding. We hope to see you again if you are back in the Santa Cruz area! Sincerely,
10/10 Excellent
Livia
Jun 27, 2023
Livia
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 1, 2023
Hello Livia.Thank you for taking a few moments to rate your stay. We are happy to learn you enjoyed staying with us! We hope we will have the opportunity of hosting you again if you are back in the area.Best regards,
Staff extremely helpful. Outside is dated but inside is up to date and clean.
Barbara
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 26, 2023
Hello Barbara.Thank you for your kind review! We are so happy to hear that we were able to make your stay memorable. We hope we will have the honor of hosting you again for any future stays in Santa Cruz. We are eagerly looking forward to welcoming you again!Sincerely,
Stayed here multiple times. Great location, easy check in/out. Easy parking.
Jennifer
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 16, 2023
Hello Jennifer.First of all, thank you so much for becoming a regular guest at Riverside Inn & Suites! We are dedicated to providing excellent service and our guests' satisfaction is our top priority. Your review reaffirms the hard work we put in every day! We will be sure to share your kind remarks to the entire team. Thank you once again for your glowing review. We are eagerly looking forward to welcoming you again!Sincerely,