All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
My mum and auntie to whom I arranged this holiday were well treated and looked after.
Food was fresh and staff were great. A bottle of water was provided every day! Thank you for making the stay of these two ladies enjoyable!
Veebawadee
Stayed 4 nights in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Dear Mrs. Veebawadee,Our guests feedbacks are very important to us and when they are as positive as yours, they motivate us enormously in our daily work.Once again, thanks for the confidence in Atzavara Hotel & SPA.Hope to see you very soon.Guest Experience Agent
10/10 Excellent
Roy
Business traveler, Traveled with partner
Apr 22, 2024
Liked: Amenities
We had a wonderful stay & look forward to our return ☀️☀️☀️
Roy
Stayed 1 night in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Dear Mr.,Thank you for reviewing your recent stay with us. We are very pleased to know that you enjoyed the Atzavara Hotel & SPA experience. It would be a true pleasure to host you on your next holidays. Yours sincerely,Guest Experience Agent
Everything amazing, from the room to food and staff. Thank you
Denisa
Stayed 1 night in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Dear Mrs.,Our guests feedbacks are very important to us and when they are as positive as yours, they motivate us enormously in our daily work.Once again, thanks for the confidence in Atzavara Hotel & SPA.Hope to see you very soon.Guest Experience Agent
10/10 Excellent
Letty, Kissimmee
Apr 15, 2024
Letty
Stayed 2 nights in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Dear Mr./Mrs., The whole team greatly appreciates your feedback. We will be glad to welcome you again at Atzavara Hotel & SPA.Kind regards,Guest Experience Agent
Response from Guest Experience Agent on May 12, 2024
Dear Mr./Mrs., The whole team greatly appreciates your feedback about your stay. We will be glad to welcome you again at Atzavara Hotel & SPA.Kind regards,Guest Experience Agent
Response from Guest Experience Agent on May 12, 2024
Cher M., Merci beaucoup pour votre excellente note. Nous sommes ravis de savoir que vous avez apprécié votre séjour à l Atzavara Hotel & SPA.Bien cordialement,Guest Experience Agent
Response from Guest Experience Agent on Apr 2, 2024
Estimado Sr. Amir,Muchas gracias por su fantástica valoración acerca de su reciente estancia en Atzavara Hotel & Spa ¡Hasta pronto!
8/10 Good
Anne
Traveled with family
Oct 30, 2023
Liked: Property conditions & facilities
Spacious and comfortable rooms. Dining onsite which is good because there isn’t much outside of the hotel. My family did walk to a grocery store which was about 15 mins away a few times. The pool area is amazing. Breakfast has a nice selection and was inclusive. What put me off was they refused to give me a box because I wasn’t “leaving for a flight”.. I ended up skipping breakfast that day. They did have laundry services there which I used without issue but at first when I tried to get someone to pick up my clothes and the sheet I filled out for it they told me I had to use the app. The app is very poorly designed so after struggling 1/2 an hour I just dropped it off at the front desk. I don’t understand why they wouldn’t just take someone’s order from their room. Anyways all in all it was a good stay just a few incidences which needed work.
Anne
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Nov 9, 2023
Dear Mrs. AnneThank you very much for taking the time to share your feedback regarding your recent stay in Atzavara Hotel & Spa and for choosing us for your holidays. Looking forward to welcoming you back again, we wish you a lovely day.
The property is gorgeous. We had a suite that included a private terrace and pool which was stunning. The main pool area is beautiful as well. The breakfast buffet has a wide assortment. The minor negatives are; the hallways are very dark at night and the hallway carpets were really dirty.
jenn
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mrs. Jen,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Yours sincerely,
Hotel room was clean and big enough . Service not the best ..very slow and had to keep looking for someone if I needed something in the pool area …foof for breakfast was ok could have more of a variety and should allow to bring food up to your own room without asking ..
Blaithin
Stayed 4 nights in Oct 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mr. Blaithin, Thank you for your feedback about your stay at Atzavara We are continuously working to improve our services and facilities. We apologize for any inconvenience that you may have experienced.Looking forward to welcoming you again. Yours sincerely,Guest Experience Agent
For a supposedly 5 star experience this Hotel fell short on many levels. Check in total chaos - no system - in fact I stood for at least 10 minutes while staff stared at computer screens no acknowledgement of my presence - this was at 7pm to then discover my room was not ready. “Will be ready within the hour” luggage left in luggage room with a guy somewhat dour in demeanour and that was the start of a downhill experience.
Returned to check in to find out exactly when the room would be ready (since apparently check in opens at 3pm..)
Room now mysteriously available - apart from being new I was surprised there were no USB ports to charge phone and still relying on adaptors and plugs.
Shower good but water escaped as door seal inadequate -
Lots noise corridor outside.
Comfy bed.
Complimentary bottle water.
Let’s go eat-
Downstairs in the buffet restaurant chaos again-
There’s a queue at the reception desk and a rather person less individual checking room cards- she neither says hello good evening or any other form of greeting “room” she shouts and types into her computer -
Now have to wait to go to a table - queue no 2
Next arrives a rather tired looking lady wearing a headset. She doesn’t say hello either and whisks me off to a table but I tell her I would like to eat outside - I am sure she rolled her eyes in displeasure and quickly cleared a table and off she went - no bon appetite here - she’s worth watching for her interaction with other guests -
In all avoid
N
Response from Guest Experience Agent on Oct 22, 2023
Dear Mr./Mrs. N, Thank you for sharing your opinion with us.At Atzavara we take pride in our excellent service, therefore, we sincerely regret that you did not receive this impression in your recent visit and we apologize for the inconvenience.We hope we are able to welcome you back to showcase you our true potential and to restore your faith in us.Yours sincerely,Guest Experience Agent
8/10 Good
Itay
Sep 29, 2023
Itay
Stayed 2 nights in Sep 2023
Response from Guest Experience Agent on Nov 22, 2023
Dear Mr.Itay,Thank you for reviewing your recent stay with us. We are very pleased to know that you enjoyed the Atzavara Hotel experience. It would be a true pleasure to host you on your next holidays. Yours sincerely,Guest Experience Agent
Grounds and hotel were immaculate, if the maids couldnt make up your room first thing they made sure to come back later so always spotless. Only small gripe, pillows weren't that comfy. Otherwise 5☆
joanne
Stayed 7 nights in Sep 2023
Response from Guest Experience Agent on Oct 22, 2023
Dear Mrs. Joanne, Our guests feedbacks are very important to us and when they are as positive as yours, they motivate us enormously in our daily work. Hope to see you very soon.Guest Experience Agent
Response from Guest Experience Agent on Sep 16, 2022
Dear Mrs. Ketiku,Thank you so much for rating us with an 8 from 10. We hope you enjoyed your stay at Atzavara Hotel & Spa! Looking forward welcoming you next year!
What a hotel! Top service, presentation and location. Faultless.
Sash
Stayed 4 nights in Jul 2022
Response from Guest Experience Agent on Sep 3, 2022
Dear Sash,Thank you for your comments. Your feedback push us to continue working harder. We look forward to welcoming you again at Atzavara Hotel & Spa.
4/10 Poor
Tomer, Barcelona
Traveled with family
Jul 11, 2022
Liked: Staff & service
New hotel, still smells of painting. The rooms are nice but nothing more. Toilets in the pool were horribly dirty and the food of the dinner buffet was horrible. Seems they are not ready to serve guests yet. Definitely not worth the super high price I paid for 2 nights (about 900€)
Tomer
Stayed 2 nights in Jul 2022
Response from Guest Experience Agent on Sep 3, 2022
Dear Tomer,Thank you for taking the time to write your comments, we take note of your feedback to learn and improve. We will work for the best in all aspects, especially on the food and the cleaning fo the outdoor areas.Receive a cordial greeting from all the Atzavara Team.
Una hotel muy bueno con una vista perfecta y un roof de lujo
Andres
Stayed 2 nights in May 2024
Response from Guest Experience Agent on May 22, 2024
Dear Mr. Arango,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Hotel & SPA.Yours sincerely, Guest Experience Agent
Comparing to other hotels in Santa Susanna is this the cleanest and best one. The breakfast was also good! I think the hotel can invest more on wifi network. The wifi was really worst. The toilet were see-through and not soundproofed. It was not comfortable too use.
Moki
Stayed 6 nights in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Dear Mr.,Thank you for your feedback about your stay at Atzavara Hotel & SPA. Our team thanks your punctuation. We are continuously working to improve our services and facilities. We apologize for any inconvenience that you may have experienced.Looking forward to welcoming you again. Yours sincerely,Guest Experience Agent
This place is a good fall out for going to other cities like Barcelona, Girona, Lloret de Mar, Roses
...
Hidir
Stayed 2 nights in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Dear Mr.,Thank you for your excellent rating. We are delighted to know that you have enjoyed your stay at Atzavara Hotel & SPA.Yours sincerely, Guest Experience Agent
10/10 Excellent
Francisco Alonso
Apr 7, 2024
Francisco Alonso
Stayed 1 night in Apr 2024
Response from Guest Experience Agent on May 12, 2024
Estimado Sr. Alonso,Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & SPA Muy cordialmente,Guest Experience Agent
Response from Guest Experience Agent on Apr 1, 2024
Estimado Laurent, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,
10/10 Excellent
Carmen
Mar 24, 2024
Todo perfecto,comida buenisima
Carmen
Stayed 1 night in Mar 2024
Response from Guest Experience Agent. on Apr 1, 2024
Estimada Sra. Carmen, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,
Faltarian unas barandillas para bajar las escaleras del salon del baile, para la gente mayor.
Rosa mari
Stayed 1 night in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Estimada Rosa Mari, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Tomamos nota de su comentario para seguir mejorando día tras día. Muy cordialmente,
6/10 Okay
Mohammed
Traveled with family
Feb 23, 2024
Liked: Property conditions & facilities
Pour une première expérience dans cet hôtel 5 étoile je pensais que l’accueil, le calme …seront au rendez-vous. Certes, le 1 et et le 2 eme jour ont été acceptables, mais la 3 eme nuit était un cauchemar , bruit chambre droite et gauche
Les chambres ne sont pas assez sonorisées
Dommage.
Mohammed
Stayed 3 nights in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Cher M. Mohammed, Nous vous remercions pour votre commentaire très positif à propos du séjour à l Atzavara Hotel & Spa. C’est avec grand plaisir que nous recevons vos compliments, puisque nous travaillons continuellement à améliorer nos services et nos installations. Nous vous présentons nos sincères excuses pour les désagréments causés par cette expérience.Dans l'attente du plaisir de vous accueillir à nouveau, nous vous souhaitons une agréable journée,Bien cordialement,
Todo muy limpio habitacion muy grande personal muy bien volveremos a repetir
Laura
Stayed 1 night in Feb 2024
Response from Guest Experience Agent. on Feb 29, 2024
EstimadaLaura, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,
Zowel in- als uitchecken duurt veel te lang. Inchecken meer dan 20 minuten moeten wachten en uitchecken meer dan 15 minuten. Vervolgens krijg je tijdens het inchecken tips over dingen te doen in het hotel maar dat blijkt dan afgehuurd te zijn door 1 bedrijf. Erg slecht!
RLM
Stayed 1 night in Jan 2024
Response from Guest Experience Agent on Feb 29, 2024
Geachte Meneer RLM Bedankt voor de beoordeling van uw recente verblijf in het Atzavara Hotel & SPA. Ons team dankt u voor uw kwalificatie omdat wij voortdurend werken aan het verbeteren van onze diensten en faciliteiten.Onze excuses voor het eventuele ongemak dat u tijdens deze specifieke gelegenheid heeft ondervonden.In de hoop u weer te mogen verwelkomen, wensen wij u een fijne dag toe.Hartelijke groeten.
Response from Guest Experience Agent on Feb 29, 2024
Estimado Joan, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,
8/10 Good
Christoffer
Feb 4, 2024
Christoffer
Stayed 2 nights in Feb 2024
Response from Guest Experience Agent on Feb 29, 2024
Estimado Sr. Christoffer, Muchas gracias por su valoración. Estamos encantados de saber que ha disfrutado de su estancia en Atzavara Hotel & Spa. Muy cordialmente,
10/10 Excellent
Ayari, Tunis
Feb 3, 2024
Ayari
Stayed 2 nights in Feb 2024
Response from Guest Experience Agent. on Mar 24, 2024
Estimada Ayari, Todo el equipo le agradece enormemente su valoración. Estaremos encantados de volverle a dar la bienvenida en Atzavara Hotel & Spa. Cordialmente,
Todo perfecto, hotel precioso,y personal encantandor
Apenas 2 notas
El Roomservice no estaba disponible(se suponía que estaba 24h) y la habitación estaba demasiado caliente(no era posible bajar la temperatura)
Pero todo lo demás, increíble.
Vistas únicas y preciosas
Response from Guest Experience Agent on Nov 22, 2023
Estimat/da Sr.CarlesTot l’equip li agraeix enormement la seva valoració. Estarem encantats de donar-li altre cop la benvinguda a l’AtzavaraCordialment,Guest Experience Agent.
10/10 Excellent
Carsten
Nov 11, 2023
Carsten
Stayed 1 night in Nov 2023
Response from Guest Experience Agent on Nov 22, 2023
Dear Mr.Carsten,Thank you for your fantastic feedback about your recent stay. See you soon!Guest Experience Agent
Response from Guest Experience Agent on Nov 9, 2023
Estimada Sra.Isabel, Muchas gracias por su fantástica valoración acerca de su reciente estancia en nuestro hotel. ¡Hasta pronto! Guest Experience Agent
El Hotel es precioso, el staff muy bueno, simpático y alegre
Las instalaciones dan increíbles, muy moderno y con un servicio 5*
Solamente no puedo hablar del spa, porque infelizmente no tuve tiempo para disfrutarlo
Una mención especial para el desayuno, súper completo y el espacio es muy bonito. Muchas gracias a todo el staff
Hugo Filipe
Stayed 1 night in Nov 2023
Response from Guest Experience Agent on Nov 9, 2023
Estimado Sr. Filipe, Muchas gracias por publicar esta fantástica valoración. Nos complace mucho saber que tuvo una estancia fenomenal y que disfrutó de la experiencia ATZAVARAEsperamos verle de nuevo en sus próximas vacaciones.Reciba un cordial saludo, Guest Experience Agent
Response from Guest Experience Agent on Nov 22, 2023
Cher M. Yanis, Merci beaucoup pour votre excellente note. Nous sommes ravis de savoir que vous avez apprécié votre séjour à lAtzavara Hotel Bien cordialement,Guest Experience Agent
Response from Guest Experience Agent on Nov 6, 2023
Dear Krister,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!
Bonjour, nous avons passé un agréable séjour dans cette hôtel juste magnifique avec une restauration au top le service est nickel. Du coup nous avons reprend longer nuit malheureusement je n’ai pas pu la prendre sur Hotel .com car les Chambre était indisponible c’est pourquoi j’ai pris une suite sur place encore merci à toute l’équipe c’est un très très bon hôtel
Karim
Stayed 2 nights in Oct 2023
Response from Guest Experience Agent on Nov 9, 2023
Cher M. Karim, Merci beaucoup d'avoir pris le temps de partager votre expérience à lAQUA Hotel …… Tout notre personnel s'efforce de fournir les meilleures expériences possibles à nos clients et nous sommes fiers de savoir que nous lavons fait.En espérant vous accueillir à nouveau, nous vous souhaitons une bonne journée. Sincèrement,Guest Experience Agent
10/10 Excellent
Sara
Oct 22, 2023
Sara
Stayed 2 nights in Oct 2023
Response from Guest Experience Agent on Nov 6, 2023
Dear Sara,Thank you for rating Atzavara Hotel & Spa with a 10 from 10!Our entire staff works to provide the best possible experience for our guests and we are proud to know that we achieved this.Looking forward to welcoming you again, we wish you a happy day!
Response from Guest Experience Agent on Nov 6, 2023
Estimado Sr. Angel David,Las valoraciones de nuestros clientes son muy importantes para nosotros y, cuando son tan positivas como la suya, nos motivan enormemente en nuestro trabajo diario.Una vez más gracias por la confianza depositada en Atzavara Hotel & Spa y hasta muy pronto.Saludos cordiales,