We had prepaid for an accessible room with a king bed. The first room we were given was not in any way handicap accessible. When we went back to the front desk to change rooms the person working the desk argued that it was accessible. He was alone working the desk and had to call a supervisor to give us a different room. It took almost an hour to get a new room. It did not have a king bed. The bathroom was dark, the tile floor was VERY slippery from the shower. The bed was VERY close to the wall. When we checked out I had to find the person working the desk— who was doing double duty by also preparing the breakfast buffet.