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Reviews of Motel 6 Saraland, AL

2 out of 5
Motel 6 Saraland, AL
1101 Industrial Pkwy, I-65 Exit 13, Saraland, AL

Reviews

6.6
Rating 10 - Excellent. 73 out of 265 reviews" "
Rating 8 - Good. 65 out of 265 reviews" "
Rating 6 - Okay. 34 out of 265 reviews" "
Rating 4 - Poor. 43 out of 265 reviews" "
Rating 2 - Terrible. 50 out of 265 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay for the price with kind and friendly service. 😊
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Andrew,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Ruben

Comfortable always
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Ruben, We are glad you enjoyed your stay!Maz K.#Team6

8/10 Good

Ruben

Stayed 2 nights in Mar 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very helpful to my needs
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Lisa

Traveled with family and small children
Liked: Amenities
Had roaches and the bed laundry was dirty looking and the towels was too
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Lisa,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

PAUL

Liked: Cleanliness
The staff
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Traveler,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

james

Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Nancy Y. on Feb 14, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Robert

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled like cigarette smoke. We were in room for approximately 1hour and cockroaches started coming out so we checked out. Barb at the front desk was very understanding and gave us a refund. 5 stars for Barb, 0 for the room.
Response from Nancy Y. on Feb 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

April, Toomsuba

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Amazing staff.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Feb 14, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Shirmair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Amy

Stayed 1 night in Aug 2023

8/10 Good

Beverly

Stayed 1 night in Jul 2023

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at check in. Nice large clean room
Stayed 1 night in May 2023
Response from Nancy Y. on May 23, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

10/10 Excellent

Layla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Bev on Dec 14, 2022
Hello Layla,Thank you so much for the great review. We appreciate your time and hope to see you again. Until then we will leave the lights on for you.Bev#Team6

8/10 Good

John

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Average motel stay.
The motel was adequate for our needs could have been cleaner. Had a microwave no clock. not bad for the price.
Stayed 2 nights in Nov 2022
Response from Bev on Dec 14, 2022
Hello John,Thank you so much for your review. We appreciate your time, and hope to see you again. Until then, we will leave the lights on for you.Bev#Team6

2/10 Terrible

Dean

Disliked: Amenities, property conditions & facilities
The facility was nothing as it was depicted on Expedia. The outside condition of the building was unkept, the trash cans hadn’t been emptied in weeks, the stairs leading up to the second floor covered in mud. The bathroom area was dirty and there was feces left on the toilet seat that was overlooked and not cleaned. The facility was really being used as a housing area for local Immigrant workers.
Stayed 1 night in Nov 2022
Response from Bev on Dec 14, 2022
Hello Dean,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Bev#Team6

4/10 Poor

Lee

Stayed 2 nights in Jun 2022
Response from Bev on Dec 14, 2022
Hello Lee,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. Bev #Team6

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty don’t waste your money
Room was dirty and housekeeping was rude and there was roaches everywhere and will not stay again
Stayed 2 nights in Oct 2022
Response from Brand Experience Team on Nov 10, 2022
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Velda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Team6 on Sep 10, 2022
Hi Velda, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on for you.

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Aug 2022
Response from Nancy Y. on Oct 6, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

mike

Liked: Cleanliness, staff & service, amenities
Easy on off interstate.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Sep 1, 2022
Hi Mike,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Sep 1, 2022
Hi Mary,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run down, disgusting
The hotel is run down. The bed is very hard and uncomfortable. The door was open to the room when I got to it. Everything is in ill repair. The sheets were only flat sheets. Not a fitted sheet on the bed. The comforter was absolutely disgusting. Old and terribly warn. Wholes in the wall. Just overall terrible conditions. If I could have gotten a refund I would not have stayed.
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Sep 1, 2022
Hi Jason,We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith#Team6

2/10 Terrible

Stephanie

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pictures are false. The room had food and dirt stains all over the wall. The bedding had visible stains and the mattress smelled like urine. URINE!!! There was old soap covered in hair in the tub. My kids had black feet after taking a bath. I cried all night at how horrible this property was for $140!!!!
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Jul 8, 2022
Hi Stephanie, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Justin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove 5 hours to get to this place. Once we checked in the front desk gave us the wrong room. Then when we finally was able to get the right room it was HORRIFIC! The walls, & floors were DIRTY! The door was not safely secured once locked. ROACHES were crawling on the floor! No wifi. The toilet was not stable. It rocked when you sat down. We will never visit this location again!
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 8, 2022
Hi Justin, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really never stay at Motel 6. But i am traveling with my dog. The room was clean comfortable and better than some 200 rooms ive stayed in. Top comforter was stained and so i just used my own. But otherwise I'd stay here again.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 8, 2022
Hi Rebecca, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

6/10 Okay

Glendora

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Floor seemed as if it hadn't been swept or mopped. Wall next to sink where trash can was, was filthy and looked like dried blood or something on it.
Stayed 1 night in May 2022
Response from Brand Experience Team on Jul 8, 2022
Hi Glendora, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Vicki

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty place
Place is very dirty and tolet was broken place qas VERY nasty stain on sheeta ans blankets food on floor walls need painted head board very dirty walls nasty with what looked like blood on them
Stayed 1 night in Apr 2022
Response from Brand Experience Team on May 11, 2022
Hi Vicki, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Terrible

Virginia

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
This was my first experience with a Motel 6 where I was not happy with my stay. The room was absolutely dirty and in desperate need of basic cleaning and deep cleaning. I am positive that the linens were not changed between us and the previous quests. I literally didn’t want my feet to touch the ground. It was so filthy. Nasty, dried liquids on the floor by the bed that I don’t even want to think about what it was, pubic hair everywhere, dust on surfaces. Usually when people complain about the cleanliness I feel they are being over the top with their expectations and it’s usually based on decor. This place was appalling and the owners should be embarrassed to run a motel so dirty. The only thing going for this place was to the best of my knowledge there was no bed bugs. I am not one to ever complain about hotels. And this may be my first time to write a review based on a hotel experience.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on May 11, 2022
Hi Virginia, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith #Team6

2/10 Terrible

Elissa

Stayed 1 night in Mar 2022

2/10 Terrible

Lisa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty, run down, worn out with mildew on the bathroom ceiling which I cleaned myself!! Never again!!
Stayed 5 nights in Mar 2022
Response from Brand Experience Team on May 11, 2022
Hi Lisa, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Tommy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Mar 14, 2022
Hi Tommy, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

4/10 Poor

Kathleen

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't Stay Again
I really don't like leaving bad reviews but I feel like other travellers should be aware. I have stayed here several times but it seems it gets worse every time. I understand the last few years have been tough on hotels, but cleanliness is number one and doesn't require an investment. I will say they did work to help my issues but for a work trip there's not time for all of these issues. So the first room I checked into had visible dirt on the sheets. I'm talking about actual dirt, like the sheets got drug on the ground, dirt you could pick up with your hands. So they switched my room, the next one the floor tile was coming up, room was super dusty, actual HANDFULS of hair I had to clean up and not one but TWO dirty soap bars, one on the bathtub, one on the floor behind the door. Also holes in the bedspread, appear to be cigarette burns or just really old. The tv was not working and the clerk did attempt to fix it but was not able to. Then I realized at 10pm that there was no bathroom light. They offered me a 15% refund but it honestly isn't worth the hassle. I appreciate it is a lower cost hotel and some less than desireables are to be expected but cleanliness is paramount. I unfortunately will be staying somewhere else when I work in town going forward.
Stayed 1 night in Mar 2022
Response from Brand Experience Team on Mar 14, 2022
Hi Kathleen, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

4/10 Poor

Dandre

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had roaches everywhere... bathroom wasnt clean WILL NOT STAY HERE AGAIN
Stayed 1 night in Feb 2022
Response from Brand Experience Team on Mar 14, 2022
Hi Dandre, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6

8/10 Good

Tommy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jan 2022
Response from Brand Experience Team on Mar 14, 2022
Hi Tommy, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

8/10 Good

DIDDIER

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Brand Experience Team on Mar 14, 2022
Hi Taylor, Thank you for the perfect rating!! Maz K. #Team6

8/10 Good

Theodore

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2022
Response from Brand Experience Team on May 11, 2022
Hi Theodore, Thank you for positively rating your stay! Lilith #Team6

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and easy parking cameras and well lit
Stayed 1 night in Jan 2022
Response from Brand Experience Team on Mar 14, 2022
Hi Angela, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Maz K. #Team6

4/10 Poor

Jimmy

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

leanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 14, 2022
Hi Leanna, Thank you for positively rating your stay!! Maz K. #Team6

8/10 Good

angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay traveling with our dog. In a convenient area.
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 14, 2022
Hi Noelle, Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals, and all well-behaved pets always stay free and are welcomed every visit. We hope to see you soon, Safe Travels! Maz K. #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Every sheet and pillow case is stained. The air would not turn off full blast and the room was in disrepair
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 14, 2022
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

Elizabeth

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just wish they had coffee
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 14, 2022
Hi Elizabeth, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Maz K. #Team6

2/10 Terrible

Misty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was rude way overpriced for the conditions we stayed in. Room was not cleaned at all dirt on floor in tub sink. Just don’t stay there anyone who does deserves a refund. They would not even put out completely coffee I don’t know of any hotel that does not offer coffee but thanks to pilot we were saved
Stayed 2 nights in Nov 2021
Response from Brand Experience Team on Mar 14, 2022
Hi Misty, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

10/10 Excellent

Mir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good review
it meets the standard of motel-6, that is great.
Stayed 1 night in Nov 2021
Response from Brand Experience Team on Mar 14, 2022
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Maz K. #Team6