The room smelled musty and the pillows stunk
Posted Oct 9, 2016
I checked in late and very tired after a long drive. The night clerk was polite at first, he gave me the key to room 222, but when I got to the room it only had one king size bed, I had reserved two beds, since I had my grandchildren with me. I went back to the reception and a less friendly night clerk gave me the key to room 625. I unloaded the car then realized the privacy curtain didn't close all the way, leaving a 2-3" gap, allowing passerby to look in. Back to the front desk, William the night clerk, told me I was closing it wrong, so he sent The security guard (who was very nice) with me; he couldn't get it to close either and suggested I use a clip to close it, luckily I had a large clip with me that I use to close snack bags, so problem solved, I clipped the curtains shut. Finally in my PJ's and ready to sleep, I laid down on the bed and the second my head hit the pillow, I popped back up and said "oh my God", the children answered, we know grandma, they smell really bad. After telling the grandchildren they should have said something, I got dressed again and went back to the front desk. I handed William the pillow and said this really smells awful, I ask him to smell it, he did then answered smugly "I don't smell anything, as a matter of fact it smells better than my pillows at home" I left the reception with three new pillows, but when I tried to tell William how disappointed I was he said "we solved all of your problems, now you can go back to your room & be quiet.