Room, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets
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Reviews of Saratoga Garden Motel

2 out of 5
Saratoga Garden Motel
434 Church Street, Saratoga Springs, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 99 out of 200 reviews" "
Rating 8 - Good. 73 out of 200 reviews" "
Rating 6 - Okay. 17 out of 200 reviews" "
Rating 4 - Poor. 8 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful room with a delightfully painted dresser and a rustic look and feel that soothes your soul.
Stayed 1 night in Apr 2024
Response from Chris on Apr 6, 2024
Thank you very much for the review Deborah!

8/10 Good

Michael

Stayed 2 nights in Oct 2023
Response from Chris on Nov 1, 2023
Hi Michael, thank you very much for the review!

4/10 Poor

Tamara

Stayed 1 night in Sep 2023
Response from Chris on Oct 22, 2023
Thank you for the review Tamara, we are always looking to improve our service and appreciate the feedback!

10/10 Excellent

Anne M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A newly renovated classic motel
A tucked-away little motel in a fantastic location. Snug in the woods but very close to town and SPAC. Our room was newly redone and immaculate. Plenty of towels, and the property manager sorted out the one issue we had (the battery needed replacing in the thermostat) within an hour. We loved our stay—so did our puppy!—and we will be back.
Stayed 1 night in Sep 2023
Response from Chris on Sep 19, 2023
Hi Anne, we are glad to hear you enjoyed your stay with us. Thank you very much for the kind words!

10/10 Excellent

scott

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Perfect place to sleep! No frills, just clean and the AC worked great!
Stayed 1 night in Sep 2023
Response from Chris on Sep 14, 2023
Thank you for the review Scott!

8/10 Good

catherine

Liked: Cleanliness, staff & service
Great location for the Performing Arts Centre
Stayed only 1 night as going to a concert at the Performimg Arts Centre and the drive was only 6 minutes to it and 10 minutes back after the concert. Very old fashioned accommodation but cute. The bed was comfy. The main reason I couldn't give a higher score was the pillows (1 pillow each) which here not great and could do with an upgrade. Other than that we really enjoyed our stay.
Stayed 1 night in Sep 2023
Response from Chris on Sep 11, 2023
Thank you very much for the review Catherine!

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Saratoga gardens! Very clean and spacious for 4 people in room 9! We would definitely stay here again! Thank you!
Stayed 1 night in Sep 2023
Response from Chris on Sep 11, 2023
Thank you very much for the review Ashley!

2/10 Terrible

Victoria

Stayed 1 night in Sep 2023
Response from Chris on Sep 28, 2023
Thank you for your feedback Victoria, we are always looking to improve the quality of our service.

10/10 Excellent

Eva

Stayed 1 night in Sep 2023
Response from Chris on Sep 5, 2023
Thank you very much for the review Eva!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little different check in experience as there is no “office” but all went well and easy.
Stayed 1 night in Sep 2023
Response from Chris on Sep 3, 2023
Thank you very much for the review Robert!

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well in Saratoga during track season rooms are so expensive so we chose this motel because it was 2.5 miles from an event we were attending and it was the lowest price with the highest ratings. The motel has recently changed hands and Chris was very quick to reply to my emails. The building is old but you can tell the outside was spruced up a bit. The room was very clean and comfortable with frig and microwave and good wifi. My wife and I liked the motel and would stay there again and recommend it to others. Thanks.
Stayed 1 night in Aug 2023
Response from Chris on Aug 25, 2023
Thank you very much for the review Walter, we are very glad you enjoyed your stay with us!

4/10 Poor

Tracy

Stayed 3 nights in Aug 2023
Response from Chris on Sep 11, 2023
Thank you for the review Tracy, we are always looking to improve and appreciate your feedback!

10/10 Excellent

dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The Saratoga Garden MOTEL Stayed two nights for the races and golf. We wre in the efficiency unit. Everything was great!! The rates were good, the unit was clean with everything we needed and it was quiet. Most satisfied!!!!!
Stayed 2 nights in Aug 2023
Response from Chris on Aug 19, 2023
Hi Dana, Thank you very much for the review, it was a pleasure hosting you and we hope we get a chance to do it again!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Chris on Aug 14, 2023
Thank you very much for the review Michael, looking forward to hosting you again!

4/10 Poor

Denise

Stayed 1 night in Aug 2023
Response from Chris on Aug 13, 2023
Thank you for your feedback Denise, we are always striving to improve and give our guests the best possible stay!

10/10 Excellent

Shelley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very cute property nice room clean comfy nest town and track.
Stayed 1 night in Aug 2023
Response from Chris on Aug 10, 2023
Thank you very much for the review Shelley!

6/10 Okay

Harold

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Chris on Aug 9, 2023
Thank you very much for the review Harold!

10/10 Excellent

Marissa, Watertown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Chris on Aug 8, 2023
Thank you very much for the review Marissa, it was a pleasure hosting you!

10/10 Excellent

Philip

Liked: Amenities
Perfect
Stayed 1 night in Aug 2023
Response from Chris on Aug 5, 2023
Thank you very much for the review Philip!

8/10 Good

matthew

Stayed 1 night in Aug 2023
Response from Chris on Aug 24, 2023
Thank you very much for the feedback Matthew!

4/10 Poor

Maia

Stayed 1 night in Jul 2023
Response from Chris on Aug 2, 2023
Thank you very much for the review Maia, we are always looking for feedback and ways on how to further improve our service!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Chris on Aug 2, 2023
Thank you very much for the review Thomas, we appreciate it!

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Chris on Aug 1, 2023
Thank you very much for the review Sean!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice owners - clean and neat room.
The room was clean, and neat. Bed was comfortable. It would be nice to have a small inexpensive microwave and one additional pillow available. The owners were very friendly nice people. Would stay here again.
Stayed 1 night in Jul 2023
Response from Chris on Jul 28, 2023
Hello Michael,Thank you so much for the wonderful review! We're delighted to hear that you enjoyed your stay with us. Your kind words mean a lot to our team. We truly appreciate your feedback and hope to welcome you back again soon!

6/10 Okay

Rosemary

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived there was no office to speak of. When we called the motel phone number we got a recorded message saying it was under new management and stating the new number. No one answered and the mailbox was full. We found out from other folks staying there that we should try a door to see which one was unlocked and did find an unlocked door. No coffee or ice available. But it was clean. Just weird .
Stayed 1 night in Jul 2023
Response from Chris on Jul 27, 2023
Greetings Rosemary,Thank you for taking the time to share your feedback regarding your recent stay at our motel. We truly appreciate your input as it helps us identify areas for improvement and allows us to provide a better experience for our guests.First and foremost, we sincerely apologize for the inconvenience you encountered during your arrival. We understand that the absence of a visible office and the issues with our phone system were frustrating. Since you mentioned that we are under new management and in the process of modernizing the motel, there have been some transitional challenges that we are actively addressing to ensure a smoother experience for all our guests.We also take note of your concern about the lack of coffee and ice availability. As part of our ongoing modernization efforts, we are actively enhancing our amenities to provide a more comfortable and enjoyable stay for our guests. In the near future, you can expect to find coffee facilities and convenient ice options available on-site.Once again, we apologize for the unconventional experience you had during your stay. We genuinely value your feedback, and it will undoubtedly aid us in delivering the exceptional service that our guests deserve.

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from Chris on Jul 27, 2023
Thank you for the review John!

4/10 Poor

Joel

Stayed 1 night in Jul 2023
Response from Chris on Jul 25, 2023
Greetings Joel, I see that you gave us a 2 out of 5, could you please provide me with feedback so we can improve our service in the future. Thank you in advance!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls day at the Track!
New owner has made good updates around the place. compfy adirondak type experience. perfect stay when you want to uber to the Track !
Stayed 1 night in Jul 2023
Response from Chris on Jul 17, 2023
Thank you for the review, we are glad you enjoyed your stay with us!

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge, Clean, Restful Room!
Stayed 6 nights in Jun 2023
Response from Chris on Jul 17, 2023
Thank you for the review, we are glad you enjoyed your stay with us!

6/10 Okay

Marthe

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Under new management and the transition has hiccoughs. This is a modest motel, well situated, with small simple rooms, with microwave and refrigerator and flat screen TV, but needs to be tidied up before much time passes. Mattresses outside not an attractive look and no one to check in with except by phone makes things feel a little weird.
Stayed 1 night in Jul 2023
Response from Chris on Jul 17, 2023
Thank you for taking the time to provide feedback about your recent stay at our motel. We appreciate your honest review and apologize for any inconveniences you experienced during the transition period under our new management.We understand that the hiccups encountered during the transition may have affected your overall experience. Rest assured, we are actively working on tidying up the motel and addressing any areas that need improvement. Our goal is to create a comfortable and welcoming environment for all our guests.

10/10 Excellent

Charlene

Stayed 1 night in May 2023
Response from Chris on Jul 17, 2023
Thank you for the review, we are glad you enjoyed your stay with us!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from the Garden on May 2, 2023
We appreciate you taking the time to comment, and are glad you enjoyed your stay!

10/10 Excellent

Sean

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
This motel has a great cozy cabin feel close to town. Our room was comfortable, the service was great, and there was the best little breakfast place right across the street.
Stayed 2 nights in Mar 2023
Response from the Garden on Mar 20, 2023
We are glad you enjoyed your stay, and we appreciate your taking the time to post your comment.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a spacious room with two bathrooms.
Stayed 1 night in Feb 2023
Response from the Garden on Feb 21, 2023
Thank you for taking the time to post your comment. We hope to see you again.

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in the area.
Amazing place. It's warm enough on the coldest days of winter and had power during a storm.
Stayed 3 nights in Dec 2022
Response from The Garden on Jan 4, 2023
We appreciate your comment, and are glad you had a good stay. Enjoy the rest of the winter!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic find and cute little property. The owner and staff are nice, and the room felt more like a cottage than motel. I'd recommend earplugs and an eye mask for sleeping - it's right on a busy road and the area is well lit at night.
Response from The Garden on Dec 22, 2022
We appreciate your comments and your taking the time to post them. Have a Happy Christmas!

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay as always. Room was clean and comfortable. Plenty of decent towels. Thank you - we’ll be back next year!
Stayed 3 nights in Nov 2022
Response from The Garden on Nov 15, 2022
Our pleasure! We appreciate your comment.So glad you enjoyed your stay. Have a safe and pleasant season.

8/10 Good

Randall

Business traveler
Liked: Property conditions & facilities
Disliked: Amenities
The 50s vibe is readily apparent with wood paneled walls, a bottle opener on the bathroom wall and a hand-painted chest of drawers. Although it's a step back in time, it didn't have a weathered or worn feel - and the room and property were very clean. A tad more amenities would be nice - like shampoo and facial tissue, but for the price, I could do without.
Response from The Garden on Nov 7, 2022
Thank you for taking the time to review. Glad you enjoyed your stay, and your recommendations have been taken into account.Pleasant Season to you!

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't tell from the picture how truly lovely this property is. We stayed in a room with two queen beds and the room was huge, with a couch, 1.5 bathrooms, and a kitchenette. There's a gigantic, gorgeous yard behind the motel. The staff was extremely accommodating and helpful. Very quick drive to the parks and downtown Saratoga Springs.
Stayed 1 night in Aug 2022
Response from the Garden on Sep 1, 2022
We appreciate your comment. We feel the same way.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from the Garden on Sep 1, 2022
Thanks for taking the time !

8/10 Good

Darlene

Liked: Staff & service, property conditions & facilities, room comfort
Good enough
Good enough for a one night stay. Pros : very quiet, comfortable bed, main room small but clean. Has a cabin in the woods feel and “smell.” The bathroom needed a good floor wash and upgrades- rust around fixtures. Close to everything Saratoga Springs offers. Stayed one night to see a concert and left early.
Stayed 1 night in Aug 2022
Response from the Garden on Sep 1, 2022
Thank you for taking the time to post a comment. Much apprecited.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from the Garden on Aug 23, 2022
We appreciate your taking the time to comment, and so glad you enjoyed your stay.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small mom and pop motel in an older building, but it looks like it's had some upgrades in recent years (the floors, windows, and doors look like they are newer), and the older stuff seems like it's been kept pretty well maintained. As high as motel/hotel room prices can get in Saratoga during track season, you're getting a lot of bang for the buck. The room had two beds, a full couch, a little kitchen nook with not just a mini fridge and microwave, but also a full size sink, toaster oven, counter space, and a small dining room table with two chairs. The room had two bathrooms, one with a shower, one without. It doesn't have the standard coookie-cutter floor plan that you normally find at most corporately owned motels. It almost feels more like an AirB&B than a motel. It ain't the Hilton, but it's got a lot more personality than a Super 8, and more than serves it's purpose as an affordable place to crash while you're staying in Saratoga.
Stayed 1 night in Aug 2022
Response from Suzanne (owner) on Aug 23, 2022
I am always delighted when people who stay here, "get it." Motels are a unique part of American history, representing no frills affordability for independent travelers. Thank you for staying with us.

10/10 Excellent

Corrine

Stayed 1 night in Aug 2022

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from the Garden on Aug 8, 2022
--We are delighted you enjoyed your recent stay. Thank you for taking time to post a review and we look forward to your next visit.

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Proprietor Engaged
Very good ... proprietor really cares and is totally engaged. Quite ... perfect for what was needed. Thanks.
Stayed 1 night in Jul 2022
Response from the Garden on Aug 2, 2022
--It is truly rewarding to read your comments and we are so thrilled you enjoyed your stay. Thank you for selecting the Saratoga Garden Motel. And we look forward to hosting you once again in the near future

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Not up to Hotels.com standards!
Very old and basic. Old low quality air conditioner that functioned poorly. Only reason in stay here is that it’s cheap compared to everything else in Saratoga during racing season. I stayed only one night
Stayed 1 night in Jul 2022
Response from the Garden on Aug 8, 2022
--Thank you for taking time to post your review. We are `happy we could provide you with affordable accommodations. Our guest feedback is both valued and welcome, and I thank you for taking the time to make us aware of the areas that require improvement.

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adorable! This is a low-key location and perfect for an easy night away!
Stayed 1 night in Jul 2022
Response from the Garden on Jul 27, 2022
--It is truly rewarding to read your comments and we are so thrilled you enjoyed your stay. Thank you for selecting the Saratoga Garden Motel. And we look forward to hosting you once again in the near future.