Ratings based on 498 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Brooklyn, NY
A family vacation paradisePosted Jul 2, 2016
Pros: Water park is super fun. The rooms are very clean. The staff is friendly. There are non-stop activities for a wide age-range of kids.
Cons: A better selection of higher quality food for sale.
Location: The grounds are well-kept. Within 5 min you get great savings on shopping at the Crossing Outlet, 10 min away is Mount Airy Lodge with fine dining
I visited together with my wife and 2 daughters ages 8 and 6. From the moment we arrived until we left 2 days later, the children were doing a fun activity. The water park is wonderful. There are a range of water rides for kids of all ages including kids that are 40+ years old like me :-) We enjoyed the inner tube slides, the body slides, the lazy river, the wave pool, the hot springs, and the outdoor pool. The water is nice and warm in the indoor attractions. Though the water in the outdoor pool is a bit cold when you first get in, you quickly get used to it especially on a hot day. Aside from the water rides, there are other activities that my daughters liked including a type of scavenger hunt game called "MagicQuest" (sp?). The game was included in a "Wolf Pass" which costs $100 per child. It includes all sorts of activites including bowling, mini-golf, zip-lining, and a few others along with things like custom-engraved leather bracelets and a "build-a-bear"-style stuffed animal that becomes part of another game that sends the kids scurrying around the hotel looking for clues. We saved a lot of money by bringing a lot of food with us. Each room has a microwave and a fridge. We read up before going so we knew we would get better food and save money bringing our own. We went off -property for lunch in the Crossing Premium Outlet 5 minutes away. My wife liked taking a break from the craziness of the hotel to do some shopping.
by A verified traveler from Delaware
Unique experience and lots of fun for kids.Posted Apr 21, 2016
Our children are 2, 6 and 7 years old. Each one had a bunch of fun. On the surface, the idea of staying here seems very expensive but when you consider what is included, it ends up being fairly close to what you'd pay to stay at a decent hotel plus the cost of a water park. So the convenience of everything being centralized is awesome. Just as an example, think of your average room rate at another hotel then add that to almost $100 for park pass admission, just for two adults. That alone came close to being even for us cost-wise and hadn't even taken into account the cost of the three children, so it was a no brainer. The hotel is "whoa" inspiring for the kids from the moment you walk in, everything is well kept and there are a lot of hidden gems that you don't see or realize are available immediately. Kids "spa", bowling alley, movie theater, arcade, shops - We initially had no idea all this was there because this was a last minute idea for us, without much research. The breakfast buffet & food was reasonably priced but the fun "extras" add up quick if you want to do the magic adventures and such. All-in-all a great place and experience, the sticker-shock wears off when you realize the value of what your stay gets you.
by A verified traveler from NJ
DISGUSTING and DISAPPOINTINGPosted Apr 18, 2016
Pros: water park is fun
Cons: Housekeeping - really need training on how to clean
Booked the Majestic Suite 4039 (nice size) but suite dirty - dust on headboards, lamp shades, stained carpeting, but even worse we had blood stained sheets. My 8 year old daughter brought to my attention and when I pulled back the flat sheet there were specks of blood all over - as if someone had a bloody nose and sneezed. Called front desk. came up right away to strip the bed. As I was helping the staff with the new sheets I found staring at me by the headboard a pair of purple underwear! If sheets were changed someone would have spotted the underwear. Also, one of the pillows had lipstick marks all over it. Had it not been almost midnight and a 1.5 hour ride home we would have left! To make matters worse no one, not the front desk manager, not housekeeping manger or general manager called me. I waited to see someone in the morning but was told it was going to be a while as the person I needed to speak to was busy with other guests. Finally someone came over to say notes were made on my reservation and the manager would call me. It is Monday, April 18th (we checked in Thursday, April 14, 2016) and no phone call from ANYONE. Paid good money for the room and no courtesy from management to call and acknowledge our horrible experience. NEVER going back. P.S.We ate at the buffet got there at about 6pm - food was cold yet it was out to be served. Complained to the chef and quickly fixed the problem - why did they bring out cold food to hot buffet? No quality control at all
Comment from Hotel Management
Apr 23, 2016 by Great Wolf Guest Relations, Hotel Management
Thank you for visiting Great Wolf Lodge - Poconos and for sharing your feedback with us! We know you have recently been in contact with our leadership team at the resort regarding your concerns. We'll use your feedback to improve for future guests and it is our genuine hope you'll choose to accept the offer extended to you.
Posted Apr 17, 2016 on Hotels
by A verified traveler
MattressPosted Apr 16, 2016
Pros: The rides and heated pool
Cons: Update the mattresses
Location: Didn't do anything in the area stayed in the whole time
My entire experience was great except the mattress felt outdated good staff cleaning lady was awesome
Posted Apr 15, 2016 on Hotels
by A verified traveler
Cute but uncomfortable.Posted Apr 13, 2016 on Hotels
We got the room with the "cave". The kids loved it at first but when it came to actually sleeping the bunk beds were so uncomfortable! They were very flimsy mattresses. The kids ended up in bed with us. Our pillows were aweful, lumpy and soft, the pillow case was the only thing keeping them in shape. For the most part, the staff was nice. I wasn't at all impressed with the staff in the magic quest shop. They were so annoyed to be dealing with people. I think an up beat personality is worth more than a fake British accent that they were all speaking with. I would go back, but I would get the standard room and not waste the extra money on the specialty room.
Posted Apr 12, 2016 on Hotels
by A verified traveler
Posted Apr 8, 2016 on Hotels
by A verified traveler
Very nice indoor water parkPosted Apr 8, 2016
Nice hotel, beautiful indoor water park. The only negative is the food was very expensive.