View from room

Reviews of Pan Pacific Seattle

4 out of 5
Pan Pacific Seattle
2125 Terry Avenue, Seattle, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 749 out of 1012 reviews" "
Rating 8 - Good. 155 out of 1012 reviews" "
Rating 6 - Okay. 58 out of 1012 reviews" "
Rating 4 - Poor. 32 out of 1012 reviews" "
Rating 2 - Terrible. 18 out of 1012 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tavon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 3 nights in May 2024
Response from Nick on May 8, 2024
Thank you for taking the time to share your wonderful 5/5 review of Pan Pacific Seattle Hotel! We're thrilled to hear that you had such a fantastic experience during your stay with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, so it's incredibly rewarding to receive such positive feedback. We're delighted that you found our hotel to your liking and that you enjoyed all aspects of your visit.Your kind words will be shared with our entire team as they serve as a great source of motivation and encouragement. We truly appreciate your support and look forward to welcoming you back to Pan Pacific Seattle Hotel for another enjoyable stay in the future.

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and helpful. They give each person a high level of attention and personalized service. Everything was perfect and I was so comfortable and refreshed after staying there. Will definitely stay there again.
Stayed 1 night in May 2024
Response from Nick on May 7, 2024
Thank you for sharing your wonderful experience at Pan Pacific Seattle Hotel! We're thrilled to hear that our staff provided you with amazing and helpful service, delivering a high level of attention and personalized care throughout your stay.Ensuring our guests' comfort and satisfaction is our top priority, so it's fantastic to hear that you found everything to be perfect and that you left feeling comfortable and refreshed. We're delighted that you plan to stay with us again in the future, and we can't wait to welcome you back for another memorable experience.If there's anything specific you enjoyed or anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to exceeding your expectations once again!

10/10 Excellent

sonja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendliness and eager to please.Sheer curtain on window was shredded where touched every time.We were told they were refreshing them on a room by room basis.An easy answer is to cut worn strip away and hem a seam.
Stayed 1 night in May 2024
Response from Nick on May 7, 2024
Thank you for sharing your feedback following your recent stay at Pan Pacific Seattle Hotel. We're delighted to hear that you had a positive experience with our staff and that they were friendly and eager to please throughout your visit.We appreciate you bringing the issue with the sheer curtain in your room to our attention. Our guests' comfort and satisfaction are of the utmost importance to us, and we apologize for any inconvenience this may have caused during your stay. Your suggestion for a quick solution is noted, and we will certainly address this promptly to ensure that all our guests have a seamless experience.Thank you again for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back to Pan Pacific Seattle Hotel in the future for an even more enjoyable stay.

10/10 Excellent

Alejandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff who are always available and ready to assist in any way possible.
Stayed 2 nights in May 2024
Response from Nick on May 7, 2024
Thank you for your wonderful review of Pan Pacific Seattle Hotel! We're thrilled to hear that you had such a positive experience with our staff during your recent stay.Our team takes great pride in providing exceptional service and ensuring that our guests feel well taken care of throughout their time with us. It's fantastic to hear that our friendly staff made a lasting impression on you and were readily available to assist with anything you needed.Your feedback is truly appreciated, and we'll be sure to share your kind words with our team members. We look forward to welcoming you back to Pan Pacific Seattle Hotel for another delightful stay in the future.

8/10 Good

Anabel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, and clean. It felt refreshing to come back too everyday. The staff was pleasant. I don't recommend the restaurant, we tried several things because part of the amenity fee went towards the restaurant and I found the things I was excited to try were kind of disappointing for their price. They know how to garnish a plate well for presentation though. My partner has very low vision and it was nice to stay somewhere with good lighting and not a lot of obstacles.
Stayed 6 nights in Apr 2024
Response from Nick on May 4, 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay in our clean and refreshing rooms, and that our staff contributed to making your time with us pleasant.However, we're truly sorry to learn that your experience at our restaurant did not meet your expectations. Please accept our sincerest apologies for any disappointment you may have encountered. We continuously strive to provide exceptional dining experiences, and we appreciate your valuable feedback as it helps us identify areas for improvement.It's wonderful to hear that our hotel's environment, including the lighting and layout, was accommodating for your partner with low vision. Ensuring a comfortable and accessible stay for all of our guests is a top priority for us, and we're delighted that we could meet your needs in this regard.Your comments are invaluable to us, and we will certainly take them into consideration as we work towards enhancing our dining offerings. We hope to have the opportunity to welcome you back in the future and provide you with an even more memorable experience, both in accommodation and dining.If there's anything further we can assist you with, please don't hesitate to reach out. Thank you once again for choosing to stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
David the doorman was Excellent and VERY Friendly and Helpful!!
Stayed 1 night in May 2024
Response from Nick on May 9, 2024
Thank you for sharing your feedback about your recent stay at Pan Pacific Seattle Hotel. We're thrilled to hear that David, our doorman, provided you with excellent service and left such a positive impression with his friendly and helpful demeanor.At Pan Pacific, our team strives to deliver exceptional hospitality, and it's wonderful to know that David's dedication to service made a difference in your experience.We will be sure to pass along your kind words to David and the rest of our team. Your recognition is truly appreciated and serves as motivation for us to continue exceeding expectations.We look forward to welcoming you back to Pan Pacific Seattle Hotel for another memorable stay in the future.

8/10 Good

maleena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and clean but requested better pillows and request was not fulfilled
Stayed 1 night in May 2024
Response from Nick on May 7, 2024
Thank you for choosing to stay at Pan Pacific Seattle Hotel and for taking the time to share your feedback with us. We're pleased to hear that you found our hotel to be a nice and clean place to stay.We apologize for any inconvenience you experienced with your pillow request not being fulfilled. Providing a comfortable and restful experience for our guests is important to us, and we regret that we were unable to meet your expectations in this regard. Your feedback is valuable to us, and we will use it to improve our service and ensure that future requests are handled promptly and effectively.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to Pan Pacific Seattle Hotel soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick on May 7, 2024
Thank you for awarding us a perfect score following your recent stay at Pan Pacific Seattle Hotel! We're thrilled to hear that you had such a fantastic experience with us.Your glowing review means a lot to us, and we sincerely appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Pan Pacific Seattle Hotel for another exceptional stay in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Would stay here again anytime.
Stayed 2 nights in Apr 2024
Response from Noble Front Desk/Night Audit on Apr 30, 2024
We are so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.

4/10 Poor

Matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The stay itself was good however the check-in process was a challenge. They couldn’t check us in at the 4pm check-in time due to not having enough sheets clean for rooms to be ready. They left one receptionist to fend for herself which resulted in the valet having to come and help too. As stated the room was good but more organization is needed.
Stayed 1 night in Apr 2024
Response from Nick on May 1, 2024
Thank you for taking the time to share your feedback with us. While we're pleased to hear that you found your room satisfactory, we sincerely apologize for the challenges you experienced during the check-in process.Ensuring a seamless and efficient check-in experience is of paramount importance to us, and we regret that we fell short of our usual standards on this occasion. Rest assured, we take your comments seriously and will address the issues you've raised with our team.We understand the frustration that can arise when expectations are not met, and we're committed to improving our organizational procedures to prevent similar occurrences in the future. Your feedback provides us with valuable insights that will help us enhance our service delivery.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back for a much-improved experience, where we can demonstrate the high level of service excellence that we strive to uphold. If there's anything further we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nick on May 1, 2024
Thank you for staying with us! We look forward to the opportunity to welcome you back to our hotel in the future, where we'll continue to strive for excellence in service and hospitality. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and spacious rooms. Stayed for one night to celebrate my wife’s birthday and staff were very accommodating. One critique would be to bring a cable charger that fits USB 2.0 as there are not USB-C plugs.
Stayed 1 night in Apr 2024
Response from Nick on May 1, 2024
Thank you for choosing to celebrate your wife's birthday with us at our hotel! We're thrilled to hear that you enjoyed our great location and spacious rooms, as well as our accommodating staff.Your feedback about the lack of USB-C plugs is duly noted. We always strive to provide the utmost convenience and comfort for our guests, so your suggestion for USB 2.0 cable chargers will be taken into consideration for future improvements.We hope to welcome you back for another memorable stay in the near future, and please do not hesitate to let us know if there is anything else we can do to enhance your experience.

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always went above and beyond! So nice and helpful!
Stayed 1 night in Apr 2024
Response from Nick on May 1, 2024
Thank you very much for your kind words regarding our exceptional staff! We take great pride in delivering personalized service that goes above and beyond our guests' expectations. It's wonderful to hear that our team was able to make your stay so enjoyable and memorable.We truly believe that the dedication and professionalism of our staff are what set us apart as a luxury hotel. Your appreciation means the world to us, and we will be sure to share your compliments with our team members.We look forward to the opportunity to welcome you back to our hotel in the future, where we'll continue to strive for excellence in service and hospitality. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Joban

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Farid on Apr 21, 2024
Thank you for the feedback , we are looking forward hosting you again.

8/10 Good

Tara

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff, the food, the upgrades all absolutely amazing! Close to Pike Place, Climate Pledge Arena, and other touristy and non-touristy places where you can choose to walk or take their shuttle. The only negative I have is that to room seemed a bit dirty. There were drink splashes on the walls and light switches, holes in the bedding, dark stains in the curtains… it generally seemed like it just needed a spot check clean and it would have been perfect.
Stayed 1 night in Apr 2024
Response from Farid on Apr 21, 2024
Hello Tara, thank you for bringing this to our attention , I have passed your feedback to our housekeeping department. We will definitely , improve our services for your next visit. We are looking forward hosting you again.

10/10 Excellent

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Farid on Apr 21, 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Farid on Apr 21, 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on Apr 6, 2024
Thank you for the review , we are looking forward hosting you again.

8/10 Good

Lisa, livermore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3 rd time staying at this property. Service is always good; however, wish the restaurant had more choices for breakfast, other than that it’s a nice place.
Stayed 2 nights in Mar 2024
Response from Farid on Apr 6, 2024
Thank you for the review , we will share your feedback with our F&B director. We are looking forward hosting you again.

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & great location.
Stayed 1 night in Mar 2024
Response from Farid on Apr 6, 2024
Thank you for the review , we are looking forward hosting you again.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. The staff is very friendly. Rooms are very comfy. Breakfast, lunch and dinner choices are on site and very nearby. Also a Whole Foods store at the bottom of the stairs (20 sec walk).
Stayed 2 nights in Mar 2024
Response from Farid on Apr 6, 2024
Thank you for the review , we are looking forward hosting you again.

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly & helpful staff.
Stayed 1 night in Mar 2024
Response from Farid on Apr 6, 2024
Thank you for the review , we are looking forward hosting you again.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Farid on Apr 21, 2024
Thank you for the great review of the hotel ,we are looking forward hosting you again.

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite. Understated. Helpful and friendly staff. Beautiful room and linens. It’s a boutique hotel. I’ll be back if Expedia has a sale at the hotel.
Stayed 2 nights in Mar 2024
Response from Farid on Mar 18, 2024
We are glad you enjoyed your stay. We are looking forward hosting you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on Mar 24, 2024
Thank you for the review , we are looking forward hosting you again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Farid on Mar 18, 2024
Thank you for the great review. We are looking forward hosting you again.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was 5 Stars all the way, everyone was going the extra mile to make our stay memorable. I highly recommend to stay here.
Stayed 2 nights in Mar 2024
Response from Farid on Mar 11, 2024
Thank you for sharing your experience, we are looking forward to see you again.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service
Space Needle view room was just as pictured. Perfect. When we were there the hot tub was closed and it seems like we should have been offered credit as that is one of the reasons I chose this hotel. The room service breakfast was very underwhelming which was a surprise given the restaurant's high rating. Other than that, the room was nice and staff were friendly.
Stayed 3 nights in Feb 2024
Response from Tory Criss, Front Office Manager on Mar 8, 2024
Thank you, Nicole for the feedback and great review. I will be sharing your comments with the maintenance and kitchen staff to see how we can improve in the future. We hope to welcome you back soon!

8/10 Good

Yasuko

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Outside the hotel area was pretty noisy all night long. Hotel was ok with nice view.
Stayed 1 night in Mar 2024
Response from Tory Criss, Front Office Manager on Mar 8, 2024
Hello Yasuko,Thank you for your feedback. I'm sorry to hear that the room was noisy during your stay. We will review this and see what we can do to prevent that in the future. We hope to see you again soon!

10/10 Excellent

Tessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great stay!
Stayed 1 night in Feb 2024
Response from FARID on Feb 26, 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service
Very clean and attentive. Beautiful room and views.
Stayed 1 night in Feb 2024
Response from FARID on Feb 24, 2024
Thank you for the feedback , we are looking forward to seeing again

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, clean, relaxing.
Pan Pacific is one of our favorite local getaways from home. Within walking distance of a lot of things, pleasant modern area, Whole foods right below. Extremely comfortable beds and great city views.
Stayed 1 night in Jan 2024
Response from Farid on Feb 3, 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Shuyue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location and nice front desk staff
Stayed 2 nights in Jan 2024
Response from Farid on Jan 27, 2024
Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

Brevyn

Stayed 3 nights in Jan 2024
Response from Farid on Jan 13, 2024
Thank you for the feedback , we are looking forward hosting you again.

10/10 Excellent

Dr. Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay. Convenience. Close to everything.
Stayed 1 night in Jan 2024
Response from Farid on Jan 13, 2024
Thank you for the feedback , we are looking forward hosting you again

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Farid on Jan 9, 2024
Thank you for the positive feedback , we are happy that your stay went well. We are looking forward hosting you again.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Farid on Jan 27, 2024
Thank you for the feedback , we are looking forward hosting you again

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, the staff is friendly, and we had a very good experience staying there. The only negative - and that is not their fault - is the road block that was blocking the road my navigation led me to so I had to keep looking to find the place, which is not so easy in downtown Seattle on New Year's Eve - especially when you aren't familiar with Seattle. The hotel, staff, and amenities were great!
Stayed 1 night in Dec 2023
Response from Farid on Feb 3, 2024
Thank you for the great review of the hotel. Sorry for the experience due to road closure.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Farid on Jan 8, 2024
Hello Mark , Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, upscale feel and conveniently located
Stayed 1 night in Oct 2023
Response from Farid on Jan 8, 2024
Hello Ben , Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

Wing Chun

Stayed 1 night in Dec 2023
Response from Farid on Jan 8, 2024
Hello Wing Chun , Thank you for the great review , we are looking forward hosting you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Farid on Dec 27, 2023
Thank you for the great feedback , we are looking forward hosting you again.

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from Farid on Dec 27, 2023
Thank you for the great feedback , we are looking forward hosting you again.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room! The staff was amazing, and I thought the location was great!
Stayed 2 nights in Dec 2023
Response from Farid on Dec 11, 2023
Thank you for the feedback , we are looking forward hosting you again.

4/10 Poor

Alejandro

Stayed 1 night in Dec 2023
Response from Farid on Dec 11, 2023
Thank you for the feedback , looks like your reservation was NO SHOW charged. Could you please give us call during office hours 9am to 5pm pst? Thank you.

10/10 Excellent

Dr. Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoyed Pan Pacific, especially staff hospitaliy.
Stayed 1 night in Dec 2023
Response from Maya Walker - Guest Service Agent on Dec 5, 2023
Thank you so much for your review! We loved hosting you and hope to see you again soon!

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Maya Walker - Guest Service Agent on Dec 5, 2023
Thank you so much for your review! We loved hosting you and hope to see you again soon!

10/10 Excellent

Taylor

Stayed 2 nights in Dec 2023
Response from Farid on Dec 27, 2023
Thank you for the great feedback , we are looking forward hosting you again.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Farid on Dec 27, 2023
Thank you for the great feedback , we are looking forward hosting you again.

8/10 Good

Mahsa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked that it was attached to a WholeFoods for convenient access to food. Shops and restaurants around. Walkable to Pike Place. Washrooms sliding panel to the living area creates lack of privacy. The washroom was clean, except toilet has some marks.
Stayed 1 night in Nov 2023
Response from Maya Walker - Guest Service Agent on Dec 5, 2023
Thank you so much for your review! We do apologize that our bathrooms were not up to your expectations. We will use your feedback to better our service in the future. We loved hosting you and hope to see you again soon!