Ratings based on 995 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 6, 2024
Great place for rest and relaxation. Thank you to Liz for the nice service poolside and thank you to Camilo for the great service for brunch. Great staff makes the difference.
by A verified traveler
Posted May 2, 2024
Unhappy with check in. Arrived early at 2, told couldn’t check in till 4, which is typical but not great. At 4, however, told our room wouldn’t be ready till 5 because the guests had late departure.
Comment from Hotel Management
May 3, 2024 by Adam, Hotel Management
Louis -- Thank you so much for your candid feedback. I am disheartened to read that your arrival experience missed the mark, as this is certainly not typical. Please reach out to our guest services team should you wish to discuss the details further, as feedback such as yours is critical to strengthening our service standards. Thank you again and we look forward to hearing from you soon.
by A verified traveler
Posted May 2, 2024
A Beautiful setting. As good as it gets. The dining menu is too limited.
Comment from Hotel Management
May 2, 2024 by Adam, Hotel Management
Jess -- Thank you for your kind words and constructive feedback. We will share your comments with the rest of the L'Auberge de Sedona team to celebrate a job well done and consider thoughtful inclusions to our food & beverage offerings. Thank you again, and we look forward to hosting you again soon!
by A verified traveler
Posted May 2, 2024
Everything was perfect
Comment from Hotel Management
May 3, 2024 by Adam, Hotel Management
Skip -- Thank you so much! I am so happy to read that your recent stay was perfect from beginning to end. Come back and visit us again soon! It would be great to welcome you back the next time your travels bring you back to Red Rock Country.
by A verified traveler
Posted Apr 24, 2024
I can not say enough wonderful things about L’Auberge. The property is beautiful, room was spotless, and all who work there friendly and helpful.
Comment from Hotel Management
Apr 27, 2024 by Adam, Hotel Management
Laura -- I appreciate you taking the time to share your recent experience at L'Auberge de Sedona! I am so glad to hear that you enjoyed your stay! I will personally share your feedback with the rest of our team and I hope we have the opportunity to host you again very soon! Thank you!
by A verified traveler from Yorba Linda
Posted Apr 24, 2024
Best hotels in town and 5 stars for every service
Comment from Hotel Management
Apr 27, 2024 by Adam, Hotel Management
qiang -- Thank you so much for your kind words and glowing review! Please come back and visit us again the next time your travels bring your back to Red Rock Country!
by A verified traveler
Posted Apr 18, 2024
The grounds were beautiful. The facility was quiet. The food (we had breakfast there most days) was delicious. We were most impressed, however, by the staff. Extremely friendly and courteous and accommodating. In particular, the restaurant hostess, Lily, was exceptionally nice. The parking attendant / shuttle driver, Natalie, was extremely personable, a genuine delight, and has god taste in music. All the staff at the check-in desk at the lobby, including Adam and Jordan, were wonderfully friendly and helpful. There was also an exceptional job done by the room cleaning staff, especially the unnamed person who cleaned our room after our second night there.
The reasons for the slight issue with property condition and facilities were as follows. The door to the outdoor shower was jammed, there was a very slight spider web above the bath tub, and one of the sinks drained slowly. All of these issues were taken care of immediately by staff and were not major problems or inconveniences , it is just that the expectation was that there would not be any issues if any kind. All who took care of these things were friendly, efficient, and prompt. Again, kudos for a great staff. We enjoyed our stay very much.
Comment from Hotel Management
Apr 19, 2024 by Anthony, Hotel Management
Rich -- thank you so much for taking the time to share your recent experience at L'Auberge de Sedona! I am so pleased to hear that so many people made such a lasting impression on your stay. I will pass along your kind words to those mentioned, as we always like to recognize a job well done. I would also like to thank you for your comments regarding the oversights noted in your guest room, as this is certainly not typical. I will pass along your concerns to the relevant department managers so we can avoid similar feedback moving forward. Thank you again, and we look forward to welcoming you back at some point in the future.
by A verified traveler
Posted Apr 14, 2024
Our room showed wear and tear in a few areas. It was big but there was no table and chairs or even a coffee table. Kind of weird to have so much empty space. Great bed, big and comfy. The piece of chicken that was extra with my salad was very very dry. My husband had the BLT W/fries, which was delish. Loved the extras like the welcome snacks and turndown service.The area is beautiful and the staff was lovely, really excellent staff.
Comment from Hotel Management
Apr 15, 2024 by Adam, Hotel Management
Amy -- thank you so much for your kind words and your constructive feedback. I will pass along your comments to the relevant department managers as we are always pushing to further improve the overall guest experience. I will also share your thoughtful sentiments with the rest of the team, as we always make a point to celebrate outstanding service-related feedback such as yours. Thank you again, and we hope to welcome you back at some future date.
by A verified traveler
Posted Apr 9, 2024
Comment from Hotel Management
May 2, 2024 by Adam, Hotel Management
PERICLES -- thank you so much! Please come back and visit us again soon!
by A verified traveler
Posted Apr 9, 2024
We stayed in a Spa cottage and it was such a great room. Cozy and comfortable. Nice outdoor patio for lounging or eating room service. Loved the relaxing music played through out the property. The staff was awesome, very friendly and helpful.
Comment from Hotel Management
Apr 9, 2024 by Sarahlynn , Hotel Management
James, thank you so much for sharing your positive feedback regarding your recent stay at L'Auberge de Sedona. We look forward to welcoming you back in the future.
