During the second night of my stay, the door latch failed due to wear and tear. This meant the door swung open during the middle of the night. The management was apathetic, blaming it on me for not using the deadbolt, did not get maintenance over promptly to fix it so I could spend my day in Sedona hiking, and instead had to spend an hour waiting for the maintenance to be completed until I could leave my room. There is a legitimate safety issue with the state of disrepair in the building and I cannot recommend against staying here enough. After my stay I received the following email from management:
“Let me begin by apologizing that you experienced a challenge with your front door last night, it is my understanding that you did not have an issue with this at any other time during your two-night stay with us. I am also sorry our conversation did not end well, I tried to call you after Victor checked the lock, but you had already left. The door does latch, it might be tight, but that is because of the weather-stripping, not due to a malfunction. Victor adjusted the strike plate with you there to allow it to close a little easier, but to be clear it is not broken.
I completely understand your frustration, I completely understand your concern. I don’t fault you for questioning this, but the lock was working, and I cannot offer compensation in this situation.”
To be clear, the lock was not working, and once it was “fixed” by the repairman it does not look to be in safe wo
