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Reviews of Gateway Hotel

3 out of 5
Gateway Hotel
9 North 9th Street, Yakima, WA

Reviews

6.8
Rating 10 - Excellent. 167 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 248 out of 1000 reviews" "
Rating 4 - Poor. 170 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Nathan

Liked: Staff & service, room comfort
Nothing special, good stay.
Solid stay, nothing special. Bed was comfy and room was quiet. AC was good. Parking felt safe, which is important for Yakima. The room was not very clean, there was literally an old Q-tip on the floor when we arrived. Fitness area was abysmal; just a bike, treadmill, and elliptical in this tiny room. Breakfast was a hit. Very good hot breakfast with eggs, hash browns, sticky buns, and decent coffee among the typical cold options.
Stayed 1 night in Oct 2021

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, amenities
Loved the king size bed!!
Stayed 1 night in Oct 2021

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Vickie Lynn Lynn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about this hotel.
Stayed 2 nights in Oct 2021

2/10 Terrible

Tracy

Stayed 2 nights in Oct 2021

10/10 Excellent

David

Stayed 1 night in Oct 2021

2/10 Terrible

Kassandra

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a sign up that says pool open but apparently it’s closed
Stayed 1 night in Oct 2021

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. Pleasant staff.
Stayed 1 night in Oct 2021

6/10 Okay

Vicki

Traveled with partner, Traveled with pets
Liked: Staff & service
It needs some updating and grounds maintenance.
Stayed 1 night in Sep 2021

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Service was perfect at the front desk, check in was fast and easy. Rooms were clean
Stayed 2 nights in Sep 2021

8/10 Good

Neil

Stayed 1 night in Sep 2021

8/10 Good

Phebe

Stayed 2 nights in Sep 2021

8/10 Good

Barbara

Liked: Cleanliness
Stayed 1 night in Sep 2021

8/10 Good

Lynn

Stayed 1 night in Sep 2021

4/10 Poor

Melissa

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The area was skeptical and seemed unsafe. The walls are paper thin. We could here everything our neighbors were doing. We chose this hotel since it’s pet friendly and the price was decent, you get what you pay for. I wouldn’t stay at this hotel in the future, I’d pay extra for somewhere else.
Stayed 2 nights in Sep 2021

8/10 Good

Leticia Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the bar
Stayed 1 night in Sep 2021

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Jose

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada no me gusto el servicio me quede a dormir en el carro no avía nadie en la oficina y en la mañana no querían darme el cuarto
Stayed 1 night in Sep 2021

6/10 Okay

Swarnima

Stayed 2 nights in Sep 2021

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here whenever we're in town. Very friendly staff. Conveniently located. Great pool!
Stayed 2 nights in Aug 2021

10/10 Excellent

joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool, hot tub and breakfast
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't handicapped accessible but worked well with extra wheelchair as shower chair and room right by elevator. Nice, clean, safe, convenient. No complaints.
Stayed 1 night in Aug 2021

10/10 Excellent

Debra

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was handy to downtown and fair grounds, clean and quiet.
Stayed 4 nights in Aug 2021
Response from Management on Aug 16, 2021
Thank you for letting us know about your recent stay. We are glad to see you enjoyed our time and that our location helped make your stay more enjoyable. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 1 night in Aug 2021

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place stayed poolside
Was a great poolside room also has a bar off the pool very family friendly and great atmosphere would stay here again.
Stayed 2 nights in Aug 2021
Response from Management on Aug 11, 2021
Thank you for taking time to leave us a review. We are glad to see you enjoyed your time with us. We are happy to know you enjoyed our pool side room and bar. We look forward to seeing you again.

8/10 Good

Nicole

Stayed 3 nights in Aug 2021

8/10 Good

Sammy

Stayed 1 night in Jul 2021

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Very pleasant service, the room was very clean
Stayed 1 night in Jul 2021
Response from Management on Aug 3, 2021
Thank you for taking the time to leave us a review. We are glad to see you enjoyed your time with us. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly, pool is on point! Older hotel but we came for the pool. Sketchy surrounding area.
Stayed 3 nights in Jul 2021
Response from Management on Aug 3, 2021
Thank you for taking the time to let us know about your stay. We are glad to hear you enjoyed your time, especially in our pool. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room,long walk
Stayed 1 night in Jul 2021
Response from Management on Aug 3, 2021
Thank you for letting us know about your stay. We are glad to hear it was mostly an enjoyable trip for you. We look forward to seeing you again.

8/10 Good

Steven

Stayed 1 night in Jul 2021
Response from Management on Jul 29, 2021
Thank you for letting us know about your stay. We are glad you enjoyed your time with us. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value for the money / would stay again
Stayed 1 night in Jul 2021
Response from Management on Jul 27, 2021
Thank you for taking the time to leave us a review. We are glad to see you enjoyed your time with us. We look forward to seeing you again.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
A perfect secret
I was pleasantly surprised with the price so low I was worried it would be not very nice. It was so much fun, the hotel staff was amazing and the pool was great. It is a new secret getaway for my family. After a fun in sun we talked to many guests who have been coming for years…. We will be one of those families now… highly recommend
Stayed 1 night in Jul 2021
Response from Management on Jul 27, 2021
Thank you for leaving such a kind review. We are glad to hear our staff was able to help make your stay more enjoyable. We look forward to seeing you on your future stays.

6/10 Okay

Malinda

Liked: Staff & service
Disliked: Cleanliness
Left a lot to be desired
The Gateway Hotel left a lot to be desired. While I was appreciative that they let me check in about 30 minutes early, the facility and room were a bit rundown, more than you might expect. The hallways needed vacuuming and the room itself had some issues. The fridge would make a strange sound when the motor turned off, sounding a lot like someone knocking on the door, which gave me a good fright several times in the middle of the night. Also, someone left the alarm clock turned on so I had an unpleasant wake up at midnight--not good when I had a hard time falling asleep anyway. (It would be great if housekeeping staff could check alarms when cleaning a room!) It also would have been nice if the air conditioning unit had a "fan on" option for consistent white noise (all hotels should have this option!) I also booked this hotel in hopes of being able to spend some quality time at the pool, but apparently so did everyone else staying there, so the pool was horribly overcrowded. I was amazed to count only 8 lounge chairs at the pool, too. Why so few? I'm not sure how the Gateway compares to the other hotels in the area, but if I need to stay in Yakima in the future, I'll probably try my luck with another hotel. All in all, not the worst place in the world, but could be so much better with a few small changes and improvements.
Stayed 2 nights in Jul 2021
Response from Management on Jul 27, 2021
Thank you for taking the time to let us know about your stay. We work hard to put guest satisfaction as our top priority and are sad to hear we failed in this for you. We will work with our housekeeping and maintenance departments to make sure the issues you experienced in your room are fixed. We do hope you will give us another chance to serve you in the future.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom smelt a little like pee. The building was older but kept up very well. The hot breakfast was good. The pool was sparkling blue:) the hot tub was cold but we still Sat in it.The building felt safe. The staff where super friendly and welcoming. The beds where comfortable and the pillows where perfect fluff. The ice machines where a must in such hot weather and they worked great. There was a good Variety of of vending machines with reasonable prices. The fringe in our room was great and the air conditioner worked wonderful:) I bought my kiddos and we had a blast. Super family Friendly. The price was reasonable and town was very close with serval stores and tons of food places. We will go back again!
Stayed 2 nights in Jul 2021
Response from Management on Jul 27, 2021
Thank you for letting us know about your stay. We are sorry not everything was satisfactory for your stay. We will talk with our maintenance department to make sure our hot tub heater is working. We are glad though that there were mainly things you enjoyed about your stay, such as our beds, breakfast and pool. We look forward to seeing you again.

10/10 Excellent

Rebecca

Stayed 3 nights in Jul 2021
Response from Management on Jul 26, 2021
Thank you for letting us know about your stay. We are glad to see you enjoyed your time. We look forward to seeing you again.

10/10 Excellent

Joyce

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Neighborhood felt unsafe Loud guests. Didn’t enforce quiet hours
Stayed 3 nights in Jul 2021
Response from Management on Jul 25, 2021
Thank you for taking the time to leave us a review. We are sorry that you did not enjoy your time with us. We do our best to make sure guest feel safe and secure during their stay with us and are sorry we did not succeed in this for you. We will work with our staff to improve how we handle noise complaint during our quite hours. We do hope you will give us another chance to meet your standards in the future.

8/10 Good

Justin

Stayed 1 night in Jul 2021
Response from Management on Jul 22, 2021
Thank you for letting us know about you stay. We are glad to see you enjoyed your time with us. We look forward to seeing you again.

10/10 Excellent

bryce

Stayed 2 nights in Jul 2021
Response from Management on Jul 21, 2021
Thank you for letting us know about your recent stay. We are glad to see you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room, easy parking, well-maintained.
Spacious room, easy parking, well-maintained. There are one or two strange people wandering outside the hotel during our stay, but nothing dangerous happened.
Stayed 1 night in Jul 2021
Response from Management on Jul 21, 2021
Thank you for taking the time to leave us a review. We are sorry to hear there was some strange people wondering around, we do work hard to keep our property as secure as possible. We will continue to do our best to make sure guest feel safe while staying with us.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Our kids really enjoyed the pool and the buffet breakfast was so convenient. We visited for a tournament and had a great stay. The room was clean and we stayed cool with the air conditioner even with the really hot weather.
Stayed 2 nights in Jul 2021
Response from Management on Jul 21, 2021
Thank you for letting us know about your stay. We are glad to hear your family enjoyed their time at our hotel, especially our pool. We look forward to seeing you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was excellent! The front desk manager who helped us went above and beyond. She even fixed our TV herself. Crystal, the lounge Bartender, was also great. We ended up staying with a hotel full of little league baseball teams from West Seattle and they were so much fun! We didn’t expect to have so much fun at the hotel, but we did! My only recommendation… adult-only pool hours.
Stayed 1 night in Jul 2021
Response from Management on Jul 21, 2021
Thank you for taking the time to leave us a review. We are glad to hear you enjoyed your time. We work hard to put guest satisfaction as our first priority and are happy to hear our staff was able to go above and beyond for you. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Haven’t stayed here in 2 or 3 years, but we’re glad that we came back! Very friendly and helpful staff. Clean, comfortable room. Lots of parking. Great pool. We’ll definitely be back!
Stayed 3 nights in Jul 2021
Response from Management on Jul 13, 2021
Thank you for taking the time to leave us a review and for choosing to stay with us again. We are glad to hear our staff was able to help make your stay enjoyable. We look forward to seeing you again.

8/10 Good

Nancy

Stayed 1 night in Jul 2021
Response from Management on Jul 13, 2021
Thank you for letting us know about your stay. We are happy to see you enjoyed your time with us. We looking forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Jul 2021
Response from Management on Jul 8, 2021
Thank you for letting us know about your recent stay. We are glad to see you enjoyed you time with us. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Management on Jul 17, 2021
Thank you for letting us know about your stay. We are glad to see you enjoyed your time. We look forward to seeing you again.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Management on Jun 30, 2021
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us. We look forward to seeing you again.