Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of TUI MAGIC LIFE Masmavi

5 out of 5
TUI MAGIC LIFE Masmavi
Belek Turizm Merkezi, Serik, Antalya

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 196 reviews" "
Rating 8 - Good. 50 out of 196 reviews" "
Rating 6 - Okay. 17 out of 196 reviews" "
Rating 4 - Poor. 7 out of 196 reviews" "
Rating 2 - Terrible. 9 out of 196 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

walid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from TUI MAGIC LIFE Masmavi Team on Apr 22, 2024
Dear guests,Thank you for your positive review! We are pleased to read that you enjoyed your stay with us.We would be happy to welcome you again soon!Sunny greetings

10/10 Excellent

Tatsiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from TUI MAGIC LIFE Masmavi Team on Sep 27, 2023
Dear Tatsiana,Thank you for your good rating! We are pleased to see that you enjoyed your stay with us.We would be happy to welcome you again soon!Sunny greetings

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, Lagoon position wit access to a pool was brilliant. Amazingly no trouble getting sunbeds when we wanted them which was a real surprise! Only downside was using 'app' to book ala carte restaurants and sports facilities which was sometimes a challenge before becoming unavailable.
Stayed 7 nights in Sep 2023
Response from TUI MAGIC LIFE Masmavi Team on Sep 25, 2023
Dear guests,Thank you for your positive review! We are pleased to read that you enjoyed your stay with us.The mentioned unsatisfactory point will be forwarded internally.We would be happy to welcome you again soon!Sunny greetings

8/10 Good

Oleksandra

Liked: Staff & service, amenities
Hi, went for this hotel because of its «excellent» rating, great reviews and a reasonable price compared to other hotels but were a bit disappointed. The hotel is good but in reality it’s a 3 star plus, the room looked smaller and more outdated compared to the photos and the all inclusive system is quite limited and doesn’t not include such things like classic cocktails (ie margarita or tequila sunrise), steak house and wine house, certain beds on the beach etc - which all felt like a bit of letdown. Propose they call it « most inclusive » or «all inclusive BUT… ». The food was fairy good and enough of choice for us, the beach and the sea were nice and all in all I can recommend the place but set realistic expectations before you go.
Stayed 3 nights in Aug 2023
Response from TUI MAGIC LIFE Masmavi Team on Aug 16, 2023
Dear Oleksandra,Thank you for having chosen our hotel for your holidays! We also thank you for your feedback and regret to hear that your stay didn’t completely pass the way you imagined it. Sincerely,

10/10 Excellent

THE

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Paradise
Stayed 3 nights in Jul 2023
Response from TUI MAGIC LIFE Masmavi Team on Jul 8, 2023
Dear guests,Thanks for your good rating. It makes us feel very happy to see that you enjoyed your holiday.We hope to welcome you back again soon!Kind regards

4/10 Poor

Mohammed

Stayed 3 nights in Jun 2023
Response from TUI MAGIC LIFE Masmavi Team on Jul 5, 2023
Dear guest,We thank you for chosing our hotel and also for your rating.We regret that your stay didn’t pass the way you imagined it. Kind regards

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from TUI MAGIC LIFE Masmavi Team on Jun 21, 2023
Dear Ravi,Thank you very much for your good rating! We are happy to see that you liked our hotel!Kind regards

10/10 Excellent

Senait

Liked: Cleanliness, staff & service, property conditions & facilities
Am amazing staff they have.Always smiling and ready to help.we had a wonderful time.
Stayed 4 nights in Jun 2023
Response from TUI MAGIC LIFE Masmavi Team on Jun 14, 2023
Dear Senait,Thanks for your kind comments. It makes us feel very happy to read that you enjoyed your holiday.We hope to welcome you back again soon!Kind regards

2/10 Terrible

Firdovsi

Stayed 1 night in Jan 2023
Response from TUI MAGIC LIFE Masmavi Team on Jan 27, 2023
Dear guest,We thank you for chosing our hotel and also for your rating.We regret that your stay didn’t pass the way you imagined it. Kind regards

10/10 Excellent

Alan

Response from TUI MAGIC LIFE Masmavi Team on Mar 7, 2023
Dear Alan, Thank you very much for your good rating.Kind regards

10/10 Excellent

Dmitrii

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from TUI MAGIC LIFE Masmavi Team on Dec 16, 2022
Dear Dimitrii,Thank you very much for your rating!Kind regards

8/10 Good

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the Ironman70.3 and had an initial problem with my room being next to the DJ but the hotel was happy to swap my room to something more quiet. Would recommend as it was a very convenient location too.
Response from TUI MAGIC LIFE Masmavi Team on Nov 16, 2022
Dear Kieran,Thanks for your kind comments. It makes us feel very happy to read that you enjoyed your holiday.We hope to welcome you back again soon!Kind regards

10/10 Excellent

Jeffrey A

Stayed 4 nights in Oct 2022
Response from TUI MAGIC LIFE Masmavi Team on Nov 2, 2022
Thank you very much Jeffrey!

6/10 Okay

Ali

Business traveler
Disliked: Room comfort
Stayed 4 nights in Oct 2022
Response from TUI MAGIC LIFE Masmavi Team on Oct 11, 2022
Thank you Mr. Ali!

2/10 Terrible

Kimyagarov

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
On the first day two people from my reservation got food poisoning and one of us was in a hospital and we paid all expenses out of pocket. The hotel didn’t help or even wanted to reimburse. Extremely disappointed!
Stayed 8 nights in Aug 2022
Response from TUI MAGIC LIFE Masmavi Team on Oct 11, 2022
Dear guest, we are sorry to hear that you became ill while on holiday. All our food and also the drinks and pools are checked regularly, with flawless results. We hope that you are well meanwhile. Kind regards

10/10 Excellent

Rasha

Stayed 4 nights in May 2022
Response from TUI MAGIC LIFE Masmavi Team on May 18, 2022
Dear Rasha, Thanks for your positive rating. It makes us feel very happy to see that you enjoyed your holiday. We hope to welcome you back again soon! Kind regards

10/10 Excellent

philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

10/10 Excellent

Masenoke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021
Response from TUI MAGIC LIFE Masmavi Team on Dec 5, 2021
Dear guest, Thank you very much for your rating! See you again soon! Best regards

10/10 Excellent

Shakir

Stayed 3 nights in Nov 2021
Response from TUI MAGIC LIFE Masmavi Team on Dec 2, 2021
Dear guest, Thank you very much for your rating! Best regards

8/10 Good

Jack alcwyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
The hotel was clean but on the last day the spa had a really bad smell
Stayed 1 night in Nov 2021
Response from TUI MAGIC LIFE Masmavi Team on Nov 28, 2021
Dear Jack, Thanks for your kind comment and rating. It makes us feel happy to read that you enjoyed your holiday. We also thank you for mentioning the unsatisfactory point, which we forwarded to the responsible in order to check for improvements. We hope to welcome you back again soon! Kind regards

4/10 Poor

Niyazi

Stayed 1 night in Nov 2021
Response from TUI MAGIC LIFE Masmavi Ailesi on Nov 25, 2021
Değerli Misafirimiz, Tatilinizde bizi tercih ettiğiniz için teşekkür ederiz. Beklentileriniz tam olarak karşılayamadığımız için de ayrıca özür dileriz. Saygılar

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021
Response from TUI MAGIC LIFE Masmavi Team on Nov 15, 2021
Dear Christine, Thank you for your positive rating! We are happy to see that you enjoyed your holiday! Best regards, see you soon again!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service, good food, great beach/sea and pools
Stayed 7 nights in Aug 2021
Response from TUI MAGIC LIFE Masmavi Team on Aug 17, 2021
Dear guests, Thanks for your kind comments. It makes us feel very happy to read that you enjoyed your holiday. We hope to welcome you back again soon! Kind regards

6/10 Okay

Verified traveler

Traveled with family
The resort was overall good - the entertainment staff was a little too close for comfort.
Stayed 8 nights in Jun 2021
Response from TUI MAGIC LIFE Masmavi Team on Jul 20, 2021
Dear guests, Thanks for your comments. We are happy to read that you liked our resort and will talk to the Entertainment Management regarding the staff. We hope to welcome you back again soon! Kind regards

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff, countless amenities. loved my stay
Stayed 2 nights in May 2021
Response from TUI MAGIC LIFE Masmavi Team on May 27, 2021
Dear Ali, Thanks for your kind comments. It makes us feel very happy to read that you enjoyed your holiday. We hope to welcome you back again soon! Kind regards

10/10 Excellent

Steffen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020

10/10 Excellent

Renat

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel to enjoy your vacation
Overall very good experience. Very nice and helpful personnel. Food is good and diverse. Rooms are clean and large.
Stayed 1 night in Sep 2020
Response from TUI MAGIC LIFE Masmavi on Sep 9, 2020
Dear Renat, we thank you very much for your kind comments about our hotel and are pleased to read that you enjoyed your holidays with us. Hopefully see you soon again! Kind regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that our room was far enough away from all the noise! Had a great stay.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, close to the beach, lots of pools, bars and restaurants. Lots for the kids to do as well as adults.
Stayed 7 nights in Aug 2019

10/10 Excellent

Eugen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Jun 2019
Response from yesim on Oct 19, 2019
Dear Guest, Thank you for choosing us for your holiday and thank you very much for rating us. It was a pleasure for us to welcome you here. Hope to see once you again.

2/10 Terrible

Khalid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sales Manger on Jun 13, 2019
We take your feedback.

2/10 Terrible

Shumon, LONDON

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service from staff. Would not recommend to British travellers. Language barriers and poor customer experience
Stayed 8 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

6/10 Okay

Amanda, United Arab Emirates

Liked: Cleanliness, property conditions & facilities, room comfort
Resort is beautiful and lots to do, actually we didn’t have time to do everything. The food is very good although dining rooms could be a bit more organised. There is a bus to town, belek is only 5minutes away and costs only 1euro. Reception staff manners leave a lot to be desired and could really do with some additional customer service training. After booking a pool access room which I believed would provide direct access to the swimming pool, doesn’t actually mean this - it means situated with a view of the pool and can be 2nd or 3rd floor. The entertainment was not to our taste and is very dance orientated but a number of people seemed to enjoy it.
Stayed 7 nights in Oct 2018

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful family holiday at Masmavi. Great resort, lots of facilities, friendly staff.
Stayed 14 nights in Sep 2018

8/10 Good

Sarah, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shop was too expensive it cost £12 for a packet of strepsils. Some parts of the hotel are yet to be refurbished and we were unlucky to be put in one of those rooms
Stayed 8 nights in Oct 2018

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to turkey
First time to turkey, no complaints with the hotel whatsoever, service, staff, food, entertainment all good, the hotel has the best of both worlds, you can relax and soak up the sun and chill out later in comfy relaxing bars, or use the sports and spa facilities and later the lively bar or even nightclub, daily entertainment programme always had events on, fantastic hotel, two nearby small towns are same as usual, full of shops selling clothes and handbags with the owners trying to get people through the doors, if you can put up with it they are loads cheaper than the hotel shops, (hotel doesn't control the on site shop prices) over all, I would go back and was very happy.
Stayed 9 nights in Sep 2018

10/10 Excellent

Dana Omarova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for families with kids
Amazing food, clean and tidy rooms, good service level. Lots of families with kids. Better for family vacation, rather than couple vacay :)
Stayed 7 nights in Sep 2018

8/10 Good

Dana Omarova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for its price
Overall value for such price is very satisfying. the most affordable 5* hotel in the area. Don't expect anything WOW - but what hotel really provides is clean rooms, nice personnel and we got an upgrade! The evening shows are awesome!
Stayed 1 night in Sep 2018

10/10 Excellent

Trudie, isle of man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff
Right on the beach, plenty of pools to choose from, eg adult only, slides, quiet pool etc good food and separate restaurants Gym exceptionally good Staff friendly
Stayed 9 nights in Jul 2018

10/10 Excellent

Mohamed, england

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel compared to other 5stars in Turkey
We stayed here with our 2 year old daughter for 7 nights and finished of staying at a very rubbish hotel in Managvat for one night (do not stay in that area- all the hotels are crammed together and people are rude). This hotel is situated in Belek which is a nice peaceful area. The hotel is in a good spacious location and has amazing facilities all within the enclosure. 1. Extremely well run and efficient hotel 2. Unlike other hotels in Turkey, which are classed as 'all-inclusive' but will still charge you for several things, this hotel actually is all-inclusive. Most people probably don't make use of half the facilities that this hotel has to offer. You will need at least 2 weeks to explore and enjoy everything at the hotel. 3. This hotel offers the best fitness programme I have ever come across. From boxing classes, spinning (advanced cycling) to mountain bike tours- all included in the all-inclusive package 4. Choice of activities to suite all ages 5. Excellent landscaping and the gardening team do magnificent job. 6. Very clean throughout the hotel. It's a big job to keep such a huge hotel clean but the staff do an amazing job. 7. Food was good with a good variety. Sometimes too much variety, hate seeing food going to waste 8. Good healthy food options 9. Excellent location directly on the beach. 10. Outstanding Spa facilities which were free to use Things that can be improved 2. No milk provided in the room for the coffee machine...
Stayed 7 nights in Jul 2018

6/10 Okay

Daniel, Israel

Liked: Property conditions & facilities
Disliked: Cleanliness
Liked the spacious area. Great Pools and sport activities. The cleanliness is not very well maintained in rooms and in property area. Some staff is not nicento handle. Over all considering the price, it worth it.
Stayed 4 nights in Jul 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Relaxing
Stayed 7 nights in Jun 2018

8/10 Good

Zeynep, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break
We visited many hotels in Belek all of them 5 stars so as an experienced customer I would not complain about anything at Magic Life. we enjoyed our short break, got a breath and back work.
Stayed 4 nights in Jun 2018

8/10 Good

vortex, Sofia, BG

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, average food
The hotel is green, clean, big but villa rooms are small. A la carte restaurant (Sofra) don’t differ than the main restaurant. Same food. The food quality was average. The animation team was not pushy and disturbing. I can recommend the hotel.
Stayed 4 nights in Jun 2018

10/10 Excellent

Anna, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was lovely and absolutely beautiful, me and my boyfriend stayed here for a week from the 6th-13th June. The pools were gorgeous and the food was lovely, having different themes and variation ever night for tea however breakfast was mostly the same but still enjoyable. Staff in the restaurant were attentive making sure your glasses were always filled. A problem I had with the hotel was that when we arrived we were put in a two single bed room when our booking clearly started a larger double bed room. Once we arrived and saw their error we went back down to reception and were told we would be moved in the morning once they had cleaned a room for us. When we returned in the morning a younger employee told us that there were no rooms available howbwer he did requested that maids came and turned the two singles into a double. Overall the stay was amazing and we will definitely be returning here and visiting other magic life resorts
Stayed 7 nights in Jun 2018
Response from Guest Service on Jun 16, 2018
Dear Anna, Thank your very much for your feedback. Hope to welcome you again soon.

8/10 Good

Farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place, excellent beach, good entertainment
Stayed 5 nights in Jun 2018
Response from Guest Service on Jun 10, 2018
Dear Farah, Thank you for your review, hope to welcome you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very clean tidy and beautiful.... wanted for nothing, well worth the money we paid 😁
Stayed 7 nights in May 2018
Response from Guest Service on Jun 6, 2018
Thank your for your review!