Apartment, 2 Twin Beds, Ground Floor | Desk, laptop workspace, blackout drapes, soundproofing
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Reviews of Apartamentos Suites Santa Cruz

3 out of 5
Apartamentos Suites Santa Cruz
Calle Justino de Neve, 4, Seville, Seville

Reviews

8.4

Very Good

Rating 10 - Excellent. 176 out of 379 reviews" "
Rating 8 - Good. 139 out of 379 reviews" "
Rating 6 - Okay. 36 out of 379 reviews" "
Rating 4 - Poor. 18 out of 379 reviews" "
Rating 2 - Terrible. 10 out of 379 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Tatiana, Alajuela

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Primero lo bueno: Excelente ubicación justo en el casco antigüo y a pasos de muchas atracciones, restaurantes y compras. El apartamento esta equipado con lo necesario para hacer desayunos. Lo malo: Es un edificio de 3 pisos, viejo y de madera, tuvimos la mala suerte de quedarnos en el primer piso y no pudimos dormir, se escuchan los pasos, portazos y cada cosa que sucede en los pisos de arriba. Además esta en un callejón muy concurrido y se escucha la gente pasar día y noche. El internet de la propiedad dejó de funcionar y no tuvimos por el resto de la estadía.
Stayed 3 nights in Apr 2024

10/10 Excellent

Bianca

Stayed 4 nights in Apr 2024

8/10 Good

Theresa

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great location. Beautiful place. The only reason I didn’t give it 5 stars is they limit the amount of toilet paper, coffee and towels.
Stayed 3 nights in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Stayed 5 nights in Jan 2024
Response from Mercedes García on Jan 31, 2024
Dear Steven, thank you very much for sharing your experience with us, because thanks to comments like yours we try to be better day after day. We hope to be able to serve you again soon and that your experience is 100% satisfactory. Greetings, Mercedes García.Quality Department

8/10 Good

Samantha

Liked: Cleanliness, room comfort
Strangely run, needs more attention
Place was well located, but hard to check in. Despite what the email communication said to do, we had to read a note left on the door to the place to know to check in at the hotel around the corner. They showed us inside and to our room. The bathroom had some ceiling repairs that were terribly done esthetically, but worked well enough. Lighting was low and limited. Beds didn’t have enough pillows to sit up with, which was necessary because there was limited comfortable seating in the place. They need to fix the kitchen kick plates at the bottoms of the cabinets as they are painted cardboard and there were coffee pods, but no coffee maker that took them.
Stayed 3 nights in Oct 2023
Response from José Ángel - Management on Nov 3, 2023
Dear Samantha,Thank you so much for your feedback. We are delighted to see your message. Further, your suggestions are interesting and we will forward your thoughts to the higher management concern. Looking forward to welcoming you back at Apartamentos Suites Santa Cruz.Regards,

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2023

4/10 Poor

Paola

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Natalia

Stayed 3 nights in Sep 2023

8/10 Good

Marina

Traveled with partner
Liked: Cleanliness
Super located, very nice staff and decoration. My room needed maintenance (bathroom ceiling and wc), also plants in the hallway needed to be watered, and I would appreciate a full length mirror. Thank you, I would come back for sure.
Stayed 2 nights in Jul 2023

8/10 Good

Marina

Traveled with partner
Liked: Cleanliness, amenities
I liked the location, the decoration, the staff, but the room I got needed maintenance in the bathroom (ceiling and wc), I would've appreciated a full length mirror and also watering the plants on the hallway. For sure I would come back, thank you. :)
Stayed 1 night in Jul 2023

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, room comfort
Perfect location
Perfect location for getting to see all of the main sites in central Seville. Spacious, clean and fresh accommodation that had everything we needed.
Stayed 5 nights in Jul 2023

2/10 Terrible

Qutbuddin

Stayed 2 nights in May 2023
Response from Jose angel on Jun 12, 2023
Dear Mr. Qutbuddin,Thank you for telling us about your stay in ours apartments.We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect.However, it is clear by your feedback that we did not fully succeed on this occasion.We do not really understand what happened, since during your stay you did not give us any kind of suggestion. If she had, we could have helped her solve it.Again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral Manager

4/10 Poor

Bruce

Disliked: Room comfort
NOT a nice last night in Seville
We could not check in at proper time because the last guest was late departing. ok, we'll wait at a nearby bar. We returned to be told the last guest now had left the heat turned on (in +30deg Celsius weather, no less). We got checked-in after another wait in the hotel bar. They would not even give us a courtesy free drink for our delay. We ended up arguing and paying the measly 6 Euros for our drinks ! We showered and went out for a bit. Returned to the room before supper to find the room unbearably hot. Another visit to the front desk. After more lively discussions, and their call to senior management to figure what to do, Carlos got us another room across the street on the second floor. An upgrade the 2nd young agent proclaimed ! It is 8PM, we re-pack and move. During the night we are awoken at 3AM by the garbage truck collecting traash in the courtyard. We could not get back to sleep so at 6AM headed to the airport for our 17 hour flight home. NOT a nice last night in Seville
Stayed 1 night in Apr 2023
Response from Jose angel on Jun 12, 2023
Dear Mr Bruce, Thank you for telling us about your stay in ours apartments. We do our best to exceed all our guests' expectations with a unique experience and make sure every detail of your stay is perfect.Really, and as I told you when we met, apologize again for what happened.Regarding the entrance later, inform him that it was something punctual since the previous client had a setback and we could not make the room at the stipulated timeThe problem with the air conditioning was something specific, which has already been solved.However, it is clear from your comments that we were not completely successful this time around.Once again, we appreciate the time you took to share your concerns and hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral manager

2/10 Terrible

Yohana

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed on Oct 21, 2022. My husband accidentally booked this place not realizing that this was actually the same place that was posted with different pics which got bad reviews. So I called Expedia asking to cancel but the hotel refused our request despite we sent our request immediately (less than one hour after we booked) with the reason being it was a non-refundable booking. We had no choice but to stay there.The check-in process was not easy. We had to wait for someone to come and opened the door, the check-in 'desk' was in the open area and smelled very strong like sewer. The room was by the alley where people were passing and we could hear them talked loudly because it wasn't soundproof. The floor was dirty and we could smell the strong sewer-like smell like outside; the toilet was not attached to the floor so it moved when I used it and AC didn't work. We addressed the issues and they tried to fix it right away by securing the toilet to the floor, giving us a spray for the sewer smell and a fan for the non-working AC. It didn't help. I got headache from the smell and couldn't sleep. They moved us to a room in another building on the second floor with narrow and dark stairs. The room dirty and dusty. Bathroom floor was very dusty. The bed and pillow were dirty and not comfortable. We couldn't sleep the whole night so we decided to leave early in the morning to the airport few hours before our flight time.This condition was also described in the reviews by past guests.
Response from Jose angel on Jun 12, 2023
Dear Ms. YohanaThank you for telling us about your stay at the Apartments Suites Santa Cruz.We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect.It is good to hear that the hotel is very well located in the city center next to the Cathedral and Giralda.However, it is clear by your feedback that we did not fully succeed on this occasion.We do not really understand what happened, since during your stay you did not give us any kind of suggestion. If she had, we could have helped her solve it.Again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral Manager

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property was in a very convenient location - a few minutes walk to Cathedral and main sights. Property was easy to find & clean. Only basic utensils provided - no chopping board, dustpan or wine glasses. Some noise early evening from restaurant nearby but closing the shutters kept that out. For nearest supermarkets, search for Carrefour Express.
Stayed 7 nights in Apr 2023
Response from José Ángel Reyes Manager on May 19, 2023
Dear Mrs. Zymela,Thank you for telling us about your stay at the Apartamentos Suites Santa Cruz, we would like to thank you for sharing your feedback with the rest of the Expedia Group community. It is good to know that you liked the location of the hotel in the center of the city, at minutes walking from the Cathedral and Giralda.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral Manager

6/10 Okay

Bruce

Disliked: Room comfort
2nd class guests
Bed sheets were ultra thin and made the bed uncomfortable. Pillows were the thinnest I have ever had the misfortune to use. Every night at 3AM, the garbage truck is in the street collecting, with hydraulic motors grinding, and loud banging. One night, at 5AM, two empty laundry carts were wheeled down the cobble-stone street. Of course our windows are open; it was 30deg C during the day. Our front desk person, Carlos, during check-in, said if we ever need anything, to come ask and they would help. Our two free Nespresso coffee pucks were not replaced after our first morning. We went to ask Carlos for replacements. Carlos could not find any replacements that would fit our Nespresso machine in our room. He said come down the next morning to the hotel's cafe for coffee. OK. The next morning, we show for coffee. The lady at the front desk says Carlos is mistaken. The coffee is provided with the paid buffet. I said, "OK, so you have coffee available in the cafe, no?" She repeats strongly that the coffee comes with the full buffet and denies us to go get a coffee. Not a nice person or stay at Santa Cruz
Stayed 2 nights in Apr 2023
Response from Jose angel on Jun 12, 2023
Dear Mr. BruceThank you for telling us about your stay at the Aparments Suites Santa Cruz.We make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect.However, it is clear by your feedback that we did not fully succeed on this occasion.Again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,José Ángel ReyesGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

Anna

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Instructions for check in were not clear. When we arrived there had been a plumbing issue that made the whole place stink. Our apartment stunk when we moved in and the electricity was out. Once we notified the reception, they fixed it rapidly (both smell & electricity) Bed wasn't comfortable and whole building was very loud. We could hear the gentleman snore from the room opposite the wall.

8/10 Good

VANIA

Traveled with family
Disliked: Cleanliness, amenities
Friendly crew, not too well organise Not too clean couch & highly unpleasantly, visibly stained occasional chair, no mini fridge,nor did we get the unit I reserved but below level of it. Yet charming, old ,cute somehow, authentic old wood, building, tiles

4/10 Poor

Hunar

Stayed 3 nights in Nov 2022

6/10 Okay

George

Traveled with partner
Disliked: Amenities
Very nice staff but disappointed that we didn’t get a full service room - ours had poor lighting and very small bathroom.
Stayed 3 nights in Nov 2022

8/10 Good

SERGIO, San Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Well located and comfortable apartment. The only issue was that one weekend night there was a loud party till 3am, in the building next door, which made it difficult to sleep.
Stayed 4 nights in Oct 2022

8/10 Good

Elga Paola

Stayed 2 nights in Sep 2022

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

Tracie

Liked: Cleanliness
Disliked: Room comfort
Major Disappointment
The location is difficult to find, but we did eventually find our way with the assistance of the property attendant. We were given a twin room even though we requested a double. This was a bit disappointing, but understandable given there was an event on the coming weekend. The wifi was useless and the heat did not work. The beds were also on very flimsy frames and were not at all comfortable matresses. These were our major issues. We had to find a cafe to plan out out trip with maps. We couldn't use our phones at all. Of everywhere we've stayed in Spain so far, this was the biggest let down. We've stayed in nicer hostels. If you can afford to spend a little more, do it.
Stayed 1 night in Feb 2022

2/10 Terrible

Chantel

Disliked: Staff & service, room comfort
It’s procedure for staff to walk into your room
We woke up to find the man from reception entering my room. He made some nonsensical excuse for being there, but he clearly wasn’t expecting to be discovered and was flustered and we heard him run down the stairs. It was truly horrifying. He clearly had some nefarious intentions and we felt violated. I tried to complain to the hotel but they tried to explain it was and said it was procedure, though the excuse they gave was completely different from the receptionist’s. Seville is a beautiful city, but our holiday was completely ruined by this creep in our room and the hotel belittling our experience. If you want privacy and professional staff, stay elsewhere.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was clean nowwhere was dirt.........................................................
Stayed 3 nights in Nov 2019

10/10 Excellent

Marcelo, Mendham NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in perfect location Parking is available at walking distance but there are times that is full Staff is very professional and friendly Breakfast is very decent It does not provide room service unless you are there for a few days
Stayed 8 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very good location, good space but the apartment have some issues, the bathroom wasn't very clean and the fridge makes a noise all the time, I was woken up by that noise a few times during the night.
Stayed 1 night in Oct 2019

10/10 Excellent

Hector, CDMX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great place and great service! I want to go back
Stayed 1 night in Oct 2019

8/10 Good

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

JIE

Liked: Cleanliness, property conditions & facilities, room comfort
nice apartment in Seville
The apartment is not accessible by car. You will need to walk to the apartment. And there is no elevator. Everything else looks good. One bedroom and kitchen/dining room. I booked the one with terrace. The terrace is huge. location is very close to city center. You can walk to all major attractions
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, clean, excellent guest services. Location
Stayed 3 nights in Aug 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and space and service
Fabulous service from staff especially Marie who helped with check in parking and thoughts on restaurants! Spacious apartment. Wonderful breakfast and GREAT location!
Stayed 3 nights in Jun 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location.
great welcome, very helpful, arranged for our luggage to be put in room which wasn't ready, gave us a tasting of the local orange sherry. When we called back, he took us to the room. Location in the heart of Old Town was great, short walk from where taxi could drop us. Room clean and spacious, though a little smelly. Instruction for safe would have been handy.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool place in the city. Just what I was hoping for
Stayed 1 night in Jun 2019

8/10 Good

Jill

Liked: Cleanliness, staff & service
There was an electric jug in the apartment but no tea cups fridge etc. These small things would go along way to make the stay more comfortable. So hog need to be able to keep your water cold and a nice hog drink after walking all day would be a plus. Sometimes you like to put your feet up and rest.
Stayed 3 nights in Jun 2019

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in historic Seville!
Lovely hotel in a central location within the heart of the historic town. Spacious and bright room with a fantastic shower. Breakfast in the main hotel was ideal. Would highly recommend!
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never for me again
I would never stay there again. The room I was assigned looked very different from the photo. WiFi did not work. Room was outdated and not clean. The bed linens didn’t smell or feel fresh (that’s the worst feeling...). Location is convenient.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was private. It had a very nice Terrace which we could sit out on and which gave a nice overview of the Plaza below. Staff were very helpful and friendly. It was well located near most of the tourist features of Sevilla. Quiet at night when the windows were closed. Doors were easy to secure. A little on the small size, but to be expected for a very old building in an old part of the city.
Stayed 2 nights in Mar 2019

8/10 Good

CL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm in ancient Sevilla
This apartment is minutes away from the Cathedral and situated in the heart of the old city. It is a cosy space for 2 people for a few days; well equipped kitchenette and spacious bathroom. The courtyard entry is charming. The bar in the square has delicious tapas and wandering around the surrounding streets is delightful.
Stayed 3 nights in Jan 2019
Response from Jose Ángel Reyes. General Manager on Feb 7, 2019
Dear customer, Thanks for taking your time on sharing your experience with other travellers and with us. We appreciate the positive assessment of your stay, and are happy you felt comfortable in our apartments. We work day by day to offer facilities and services of quality. We look forward to your next visit. Kind regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful little stay
Such a gorgeous little place to stay right in the heart of Seville. The staff were so friendly and helpful, the room was cosy and very well kept. You won’t be disappointed staying here. The breakfast was excellent and the service outstanding. Would definitely recommend.
Stayed 1 night in Jan 2019
Response from Jose Ángel Reyes. General Manager on Feb 7, 2019
Dear customer, We would like to thank you for sharing your experience in our apartments. We appreciate your recognition regarding the staff, and are more than happy we reached your expectations. The satisfaction of our customers is our main goal! Thanks also for mentioning our breakfast service. Having a good breakfast is the best to start a sightseeing day! Looking forward to your next stay, receive our best regards.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barrio Santa Cruz
The location could not be better, and the staff is incredibly nice! The apartments are spacious, and are within walking distance to major sites.
Stayed 2 nights in Jan 2019
Response from Jose Ángel Reyes. General Manager on Feb 7, 2019
Dear customer, Thank you for taking a few minutes to share with us your experience. Receiving a 10-point comment is always an impulse to continue working for our clients. We are glad you enjoyed the location of our apartments, as you experienced, we are walking distance to all main sightseing points. What a beautiful district of the city! We look forward to see you soon. Sincerely.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff in Seville
Location, next to Alcazar and steps from the cathedral, could not be better. Excellent staff - went out of their way to assist. WiFi does need to be boosted. Also, check-in for this property is based at a different location, Plaza Doña Elvira, 3, not Plaza Doña Elvira, 5. You cannot drive a vehicle to the check in-location but can easily walk there from nearby public parking garages.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Stayed 5 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in old city and quiet at night. Comfortable beds, very sparse kitchen. Key pick up at Hotel Halo (does not correspond to address given-just go to front desk at Halo). Fantastic tapas bar nearby El Pasaje. Apartment has a nice patio but very enclosed so you don't see much -not what's shown on website when you book. A bit too pricey for what you get but overall good for a party of 4 (two bathrooms) -we were only 2 and booked an apt for two. They have various apts so they probably gave us what was available. Go to Latin Quarter -very nice. 25 min to train station with traffic, 10 min without traffic.
Stayed 3 nights in Oct 2018

8/10 Good

Kevon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless and very central
I booked an apartment but due to a glitch in their booking system it wasn’t available when I arrived to check in. They put me in a room in the Halo hotel for the first night then a suite the second night. Both rooms were fantastic, tastefully furnished and with excellent bathrooms. I wouldn’t hesitate to stay there again. The only slight downside is that it can be a bit noisy until around midnight so if you’re a light sleeper maybe not the best. I was fine though - you tend to stay out later in Spain and a small price to pay for such a great central location. Very pleasant reception staff too. Highly recommended.
Stayed 2 nights in Oct 2018

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018