Ratings based on 619 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from UK
Not a five star hotelPosted May 19, 2017
There is nothing terribly wrong with this hotel; it is just not a five star hotel as advertised. It is essentially a conference / events venue and as such it lacks the facilities that you would expect in a good hotel: lots of waiting to speak to the understaffed reception desk; no concierge; no doorman; a theoretical taxi rank outside to the left but there was never a taxi there when needed (but reception happily called one when asked - but see first point). I can see this might suit a family with children looking for a resort hotel with only the odd trip into town and wanting to use Isla de Magica next door, but beware the noise from the events (the bottom of our pod - A3 - was set up for an evening do for well over 100 people) and note that there is essentially only one eating place (notwithstanding the partion used to make it into two).
for Everyoneby A verified traveler from Sydney, Australia
Nice, relaxing and restful place; great parkingPosted Apr 28, 2017
We loved Seville. Although this hotel is not in the heart of Seville, it's big and spacious. It has parking and believe me, after trying to park in the old end of town in several cities, that's a blessing in itself. It's efficient and professional with a great comfy room and the biggest bed I've slept on.
for Everyoneby A verified traveler from Connecticut, USA
Posted Apr 23, 2017
Hotel was wonderful! It was a short taxi ride to the cathedral and the center of the tourist area. It was much quieter at night than being in the center of town.
for Everyoneby A verified traveler from Plymouth, United Kingdom
Nice hotelPosted Apr 14, 2017
Great place to stay, clean rooms and very friendly staff.
for Everyoneby A verified traveler from London
Nice hotel..not too far from city.Posted Apr 2, 2017
It is lovely hotel. You can take a taxi to city and not too crowd where you are.
by A verified traveler from london
Grotty, depressing hotel too far from city centrePosted Mar 25, 2017
This hotel was built-in Expo 1992 and, as far as I can see, has not been updated since. I'm sure it does the job if you're in Seville for an event being held at the hotel or the conference centre, but if you're visiting the city there are far better places to stay that are actually in the city centre. The Barcelo of located on a run down patch of land surrounded by broken pavements and graffiti, and opposite a decaying theme park. The building itself is in keeping with this environment. In short, it looks like the setting for a Stephen King novel. It takes 40 minutes to walk to the edge of Seville city centre, so don't be taken in by the fact that Expedia advertises this as a 'city centre' hotel. It isn't. When we stayed the hotel was almost empty and deathly quiet. Quiet, that is, until the night when our neighbour's TV blared through the paper-thin wall. The next night at 11pm, hotel staff spent an hour loading heavy machinery into a van and shouting outside our room. Having been designed before mobiles and laptops were in popular use, there are not enough sockets in the rooms. Our shower leaked all over the floor and the loo seat was broken. Poor for a supposedly 5-star hotel. We didn't risk the breakfast.
Comment from Hotel Management
Mar 27, 2017 by Miguel Estévez Resident General Manager , Hotel Management
Dear guest, I would like to thank you for choosing our hotel Barceló Sevilla Renacimiento for your stay and for sharing your personal perception with the other travellers. I apologize if the location was not up to your expectations. The hotel is strategically located, next to the theme park “Isla Magica”, the new aquatic park “Agua Magica” and the Cartuja park, a research and development complex. For guests who want to enjoy the city centre and Sevilla ambience, la Alameda is just 10 minutes walking distance from the hotel. I encourage you for a future occasion to visit our website and check if the location of the hotel is suitable for your needs. Concerning the design, the hotel was fully refurbished in 2012, and we are continually improving our facilities and services to adapt the hotel to the continued demand of our guest. I am sad to read that you think that our hotel seems the place for a Stephen King novel, as our guests thinks completely the opposite, but I understand that décor is subject to personal style. Thank you again for making us your choice hotel on this occasion, and we look forward to welcoming you again to another Barceló in the future. Kind regards, Miguel Estévez, Resident General Manager
Big spacious hotel in an open part of the cityPosted Feb 9, 2017 on Hotels
A bit out of town but it suited our family of 4 stay. It is a short taxi ride to the sights in the old town centre costing around Eur 10 only. Otherwise walking will take you 20-25 mins with nice view from bridge on river. Hotel is big and spacious, so is the area around the hotel so you dont feel cramped. Fitting out of the room is not very well done, the placement of appliances, mirrors, hanger etc but not serious unless you are really fussy about these details. Overall we were happy with our stay!
by Christopher Paul
Convenient and luxurious hotelPosted Jan 11, 2017 on Hotels
by A verified traveler from Oxford
Great for the Aqua park, out of the cityPosted Dec 1, 2016 on Hotels
very comfortable, gets a bit noisy in the bar when busy!
by A verified traveler
Terrible service and far away from city centerPosted Nov 18, 2016 on Hotels
The staff is really rude. It seemed as if they didn't wanted us to stay at the hotel. Nowhere in Spain or France did we receive this type of treatment but here. The advertising for the hotel is also deceiving since they posted the hotel as having an indoor and outdoor pool and they were still under construction. They told us that it might be open in a few days or weeks. We went farther out of the city to have access to a bigger room and a pool since we were traveling with our 5 year old and were very disappointed to find out the only thing open was the gym. No children's activity, no theme park, no pool, nothing. And they couldn't even accommodate an additional hour to check out. I would not recommend this hotel to anyone unless the only reason to stay is to go to the theme park when is actually open - summer. By the way the room didn't smell good either.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear guest, Although I sincerely regret reading that your stay at our Barceló fell short of your expectations, we are grateful for the time you spent to share this feedback. We certainly believe that there is always room for improvement and your feedback is very much appreciated. Having that said, I would like to apologise for not meeting your expectations this time. I am very concerned to read that your appreciation about our staff members is not positive. Barcelo Hotels and Resorts follows very strict quality standards to satisfy its guests with excellence and politeness. I would love to have the opportunity to know more about specific situations during your experience so that I can apply the right measures to avoid similar situations. Moreover, I would like to inform you that our indoor pool is still in construction and it has never been advertise as open. I am sure this is a misunderstanding. In addition to your feedback, we only have children activities in summer, the time of the year when we transform the whole decoration of the hotel for the kids while the theme park located next to the hotel opens. In regards to your comments about the late check out, we can only guarantee this service if it is requested in advance. We beg your pardon if this situation represented an inconvenient for you. We could have changed your room if its smell was not appropriate to your convenience. We could have done it if you had inform us during your stay. Our guests are our priority and we work hard to offer solutions to any inconvenient. Finally, I would like to invite you to contact me if you need to discuss any further information. I will be happy to receive you back at the hotel and have the opportunity to meet your needs this time. Best Regards, Miguel Estévez Lopez Hotel Manager