Ratings based on 65 Verified Reviews
3.1 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Horrendous
Posted Jun 25, 2022 on HotelsAwful, DO NOT GO TO THIS HOTEL. No hot water for our entire stay, no towels, no staff, guests were going into the kitchen to get things for breakfast as no staff on site. No light bulbs in the lights, bar not open again no staff on site, shabby on the outside and decor 20+ old.
by A verified traveler
Posted Jun 7, 2022
I enjoyed the large pool even though the lights didn't work and the showers were not working, and the sauna was not working.
The place was disgusting dirty. I asked for the bathroom to be cleaned and they sent a cleaner but they did not clean the bathroom, just poured some cleaner in the toilet. The lifts were broken, there wasn't any bedside lamps, the radiator was broken and we couldn't turn off the heater. There wasn't any breakfast available by the time we got there. Breakfast was sliced bread, single boxed cereal and an urn of hot water with sachets of coffee and tea. There wasn't any soya milk as I cannot have milk and there wasn't any cups left for a cup of coffee.
by A verified traveler
Totally poor
Posted Jun 4, 2022 on HotelsVery poor no cooked meals available no bar service bed linen not changed for three days no room service
by A verified traveler
Posted May 14, 2022 on Hotels
Absolutely awful. I don't even know where to start to be honest it needs to close down....
by A verified traveler
Cheap
Posted Feb 25, 2022 on HotelsNeeds money spent on it, it has so much potential. We would not stay here again unless it drastically improves.The only good thing about this place is the staff.
Comment from Hotel Management
Feb 26, 2022 by Reception , Hotel Management
Thank you for you recent review.
We are pleased that you liked the staff here at the hotel. At the moment we are in the process of slowly renovating the hotel so hopefully when you next visit the Island you will be able to see the improvements that we have made.
by A verified traveler
Our stay
Posted Feb 20, 2022 on HotelsDone a last minute booking. We got there and was told that the room we had booked was already occupied. They found another room for us. They apologised for the mess in the stairways as they are decorating, that’s understandable. We were then told that there was only continental breakfast as the restaurant is also being redecorated. The breakfast bar was still on show, nothing was covered over and it was near the entrance. When we got to our room the door wouldn’t lock at all. The balcony door was padlocked shut as they said they has lost the key for it. The room was very dated, the bathroom was dirty with spiders everywhere, couldn’t change from shower mode to taps for bath. The tv remote was held together with a bit of old paper and tape. Was absolutely disgusted with the room. Was nothing like the pictures they show to advertise the place. We ended up leaving and finding somewhere cleaner and more comfortable to stay
Comment from Hotel Management
Feb 21, 2022 by Reception , Hotel Management
Thank you for your recent review, we appreciate all feedback good and bad.
We are in the process of updating the hotel and do make guests aware of this at check in, in order to do this we do need to make areas unavailable hence why we have placed breakfast in the upper lobby area. In regards to your comment about the breakfast bar this is situated at the top of the lobby area and no food is left out, the only items that we leave is the toaster and urn etc. I am sorry in regards to the cleanliness of the room and will be speaking to the house keeping team regarding this. If you had brought to our attention whilst you where at the hotel the lock issue and the cleanliness we could have rectified this whilst you where out for the evening.
by A verified traveler
Posted Feb 17, 2022 on Hotels
Comment from Hotel Management
Feb 18, 2022 by Reception , Hotel Management
Thank you for your positive review, we hope to see you again when you are next on the island
by A verified traveler
Posted Jan 25, 2022 on Hotels
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting Isle of Wight.
Comment from Hotel Management
Feb 16, 2022 by Reception , Hotel Management
Thank you for your lovely review and we are glad that you enjoyed your stay with us
by A verified traveler
Posted Oct 29, 2021
Limited parking, about 12 spaces for 55 rooms, we had to park outside!
Property needs lot of work, specially in the rooms! And needs to be clean more often.
We stayed 2 nights! Second night, We found the room as we left it, they did not do the rooms, bed was not done, toilet was not done, tea, coffee and milk was not replaced!
Bed and pillows needs to be replaced, they are quite old and we had not had a nice sleep, windows do not close properly.
Breakfast: we had to look each mug to find a clean one, bread had mold.
by A verified traveler
Posted Nov 18, 2019
Property was not as advertised . Rooms were cold and cudnt get WiFi in my room
