Front of property

Reviews of White Boutique Hotel & Residences

4 out of 5
White Boutique Hotel & Residences
Marina Road, Otres 2, Sihanoukville, Sihanoukville

Reviews

8.4

Very Good

Rating 10 - Excellent. 33 out of 82 reviews" "
Rating 8 - Good. 33 out of 82 reviews" "
Rating 6 - Okay. 9 out of 82 reviews" "
Rating 4 - Poor. 6 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last day in Cambodia
Glad we found this hotel. We had a lovely stay, nice pool, great breakfast, friendly staff. Beach just across the road.
Stayed 3 nights in Nov 2023
Response from Jane, Deputy General Manager on Dec 4, 2023
Dear Denver,Thank you for your nice and warm comments.We hope to see you again after your big trip!Warm regards

10/10 Excellent

Bophan

Stayed 1 night in Jun 2023
Response from Jane, Deputy General Manager on Jul 13, 2023
Dear Bophan,Thank you for your nice rate!We hope to see you again!

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location is on the quieter end of Sihanoukville. Beach is right opposite and there are lots of food stalls around to try local Cambodian food. There are restaurants within walking distance with Western options. If you're looking for a supermarket or market, you'll have to go into town. Staff were super friendly. They overheard that it was my birthday and had a surprise gift for me. We had a wonderful relaxing time.
Stayed 4 nights in May 2023
Response from Jane, Deputy General Manager on Jun 21, 2023
Dear Alicia,Thank you for such a warm review! We're so glad that your holidays were nice here.We hope to see you again!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Alright stay
The room was good, exactly what was published in website. Only feedback is the breakfast which needs improvement. Portion can be bigger, and quality is lacking. Egg Fritatta came out as fried egg style which you should not call a Fritatta, poached eggs in eggs benedict was overcooked. Took long when many people went for breakfast at same time and start time is late at 7.30am.
Stayed 2 nights in Dec 2021
Response from Jane on Feb 15, 2022
Dear Guest, Sorry for all inconveniences caused by the New Year's fuss. Hope to see you again in our hotel! With warmest regards, Jane, Guest Care manager

8/10 Good

Huiseon

Stayed 1 night in Jul 2021

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service with pretty neat Hotel
I must say the hotel is doing everything best they can in this COVID time with now travelers, Sihanoukville is dead city today with all thing Chinese construction hence if you ever land up staying here this is your place only , We book a standard room but at the hotel we has for upgrade and Paulina the hotel manager was quite prominently helps us out on our other needs, the staff is extremely helpful and go extra miles to make sure you get the best , Restaurant has great views with excellent food options, Rooms are big and brightly lit with claim decor,
Stayed 1 night in Jan 2021

10/10 Excellent

Shoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
I like the hotel because it’s quiet and clean. The service and food they provide are great as well. Staying there makes me feel so peaceful. I would like to go back again.
Stayed 1 night in Dec 2020
Response from Polina on Jan 25, 2021
Dear Shoma, Thank you very much for your review! We are so happy that you have spent a great time with us. Looking forward to welcome you again! With warmest wishes, Polina, deputy general manager

8/10 Good

Chanrasmey

Liked: Cleanliness, staff & service
Not a bad place
Its not a bad place.friendly service!
Stayed 1 night in Dec 2020
Response from Polina on Jan 25, 2021
Dear Chanrasmey, Thank you very much for staying with us! Looking forward to welcome you again! With warmest wishes, Polina, deputy general manager

10/10 Excellent

Alison, London

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so sweet, the room was very clean and the pool was lovely.
Stayed 1 night in Mar 2020
Response from Polina on Apr 4, 2020
Dear Alison, Thank you very much for the kind words about us. Looking forward to welcome you back! With best wishes, Polina, guest care manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. I went for five days and looking at the state of the roads in Sihanoukville decided to stay put in the hotel which was a blessing in disguise. I had all my meals at Duo restaurant and they made them exceptionally well taking into consideration I am vegan. My room 22 was so pretty that opened up to the amazing pool and I got room service (free of charge a few times too) The staff was really professional yet friendly from Polina to Galina and waiters such as Narad. Thank you so much from London. If ever back in Sihanoukville I will be sure to come back there.
Stayed 5 nights in Sep 2019
Response from Polina on Nov 21, 2019
Dear guest, Thank you very much for your kind feedback about your stay! We are really happy that you could spend couple of great days by our side! Looking forward to welcome you again ! With best wishes, Polina, guest care manager

6/10 Okay

Hafeez, Malaysia

Traveled with family and small children
Liked: Cleanliness, staff & service
The journey from the Royal Sand pier to the hotel was uncomfortable as the road conditions were bad due to the massive construction works along the way to the hotel. Sadly because of the constructions surrounding the hotel, the property was not as what we pictured. But its not because of the hotel’s fault as this was beyond their control. A little bit disappointed as the pool was under maintenance during our stay and we couldn’t enjoy the beach because of the rainy season. Maybe after the construction works surrounding the hotel completed, we might consider staying at the hotel again.
Stayed 1 night in Sep 2019
Response from Polina on Sep 7, 2019
Dear guest, Thank you for your review. We are sorry that your expectations were not met. But we will be glad to see you again during the high-season, when the weather will be fine and we hope that situation with the construction works and roads will change for the better. With warmest regards, Polina, guest care manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Be careful!!! It is no longer like in the photos.
The staff was nice but the entire hotel was NOTHING like in the photos. EVERYTHING is decaying. Especially the beach area. Just walking in to the hotel and seeing the walls all stained, the floors consumed. It immediately gave us a bad impression. We paid for the honeymoon suite. Waste of money. Everything was dirty, filled with dust everywhere, the glass slidding doors all greasy. Here are the photos. I called the staff to please clean it and they were kind and did so but this already gave a bad impression. Not worth the cost. If I was paying €60 a night, I wouldn’t complain but paying around €150.....this is not worth it. At all.
Stayed 2 nights in Aug 2019
Response from Polina on Sep 6, 2019
Dear guest, Thank you for sharing with your review and photos with us. Please accept our apologies for this lack of cleaning, you comment has helped us to become better and we have already made some new procedures for our housekeeping department. However during your stay we did not receive any comments from you about the cleaning, otherwise we could change this situation for the better. Unfortunately we had a storm before your stay, and we have it quite often during the rainy season, which washed away all our beach area, it takes some time to fix it. As well as the stained walls - it is normal thing during the low season, because of the humidity. We would be glad to see you after October, when the weather will be fine. And we would be thankful if you will see our work on mistakes. With warmest regards, Polina, guest care manager

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Polina on Sep 6, 2019
Dear guest, Thank you for your review. We are looking forward to see you next time. With best regards, White Boutique Hotel & Residences team

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
We had made contact with the hotel a few days before to arrange to be met from the airport. I messaged several times but did not hear back. On arrival at Sihanoukville airport we were not met. I then struggled to contact the hotel. Airport information staff also tried phoning the hotel using the number of the website and Expedia. They could not get an answer either. On arrival at the hotel there was no one on reception for sometime. I have rated staff as ok, but have to say the staff in Duo restaurant were incredibly friendly and the food excellent. We stayed one night during very bad storms and severe flooding. The restaurant became our sanctuary as there was nothing else we could do. It is hard to rate the hotel overall because our experience may have been very different if the weather hadn’t been so bad. Taxi arranged for the next day arrived punctually.
Stayed 1 night in Aug 2019

4/10 Poor

Victoria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor location
There was construction happening everywhere surrounding the hotel which was a huge shock to us! I think if the hotel has warned us beforehand, we will think about it twice. Location is way too far from anywhere and it would take up to an hour to find another restaurant due to traffic in the area. On the bright side, hotel restaurant was nice and the beach was nice too. But we won't return to this hotel until the entire area is done up.
Stayed 1 night in Jul 2019
Response from Polina White Boutique Hotel & Residences on Aug 5, 2019
Dear Victoria, Thank you for your review. Mentioned situation in Sihanoukville has been developing recent 2-3 years and it is not a secret. Construction works are everywhere, but in our location of Otres 2 - for the moment less than in Sihanoukville-city and is the best in the area in this case, if you want to spend relaxing time on the clean beach. We are really glad to hear, that despite your bed impression of situation above - you enjoyed our restaurant and the beach. Looking forward to see you again, when things will change for the better! With warmest regards, Polina Guest Relations Manager White Boutique Hotel & Residences

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 7 nights in May 2019
Response from Polina on Sep 6, 2019
Dear guest, We are sorry that you did not enjoy your stay. We will very appreciate if you will share your comments with us by e-mail, as far as we want to become better. Sincerely your, White Boutique Hotel & Residences

8/10 Good

Dom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The White Boutique is a lovely little hotel in the Otres 2 beach area outside of Sihanoukville. The rooms were good, we stayed in the Junior Suit, which was very spacious and had a nice balcony overlooking the swimming pool. There are also rooms that open out onto the side of the pool as well. There is a small restaurant, and this serves breakfast and lunch and dinner options with a range of food styles to provide for a range of tastes. The area in itelf was quieter and away from the hustle and bustle of the main city. There is also a nice beach area with various sun loungers and seats where you can sun bathe or sit in the shade. There was also some nice touchs such as the free massage and cocktails. Beakfast was nice with a buffet of cerial and fruit and options for cooked breakfast also. Food and drink good value, and staff were nice and able to sort out various things like trips and private car back to Phnom Penh. Of the hotels in this area, I would recommend this as one of the best there.
Stayed 3 nights in May 2019
Response from Polina on Sep 7, 2019
Dear Dom, Thank you for your kind words about our hotel and the restaurant! We definitely will pass this info to our team. Looking forward to welcome you again! With best regards, White Boutique Hotel & Residences

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to splash out
Lovely room very comfortable, very clean, very expensive, staff mostly friendly, food was ok, breakfast was good, nicest part of the beach that I saw, I’d stay again.
Stayed 1 night in Apr 2019
Response from Polina on Sep 6, 2019
Dear Steve, Thank you for your kind words about our hotel! We are glad that you’ve enjoyed your stay with us. Looking forward to welcome you again! Sincerely yours, White Boutique Hotel & Residences

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The property current sits on a Construction site, there is a massive amount of new build construction going on around and in this location When we arrived, we could not get to the hotel as a trench was being dug on the access road, we had a 4 wheel drive and managed to get passed
Stayed 4 nights in Mar 2019
Response from Anna on Apr 14, 2019
Dear Guest, Thank you for sharing you thoughts about our hotel! It is very sad that you rated only the Sihanoukville city instead of rating our hotel! Sihanoukville is under construction but we are located in a relaxing part of the city Otres 2. Our guests always enjoy our private beach area and the general atmosphere of our place. Hope to welcome you again and change your opinion concerning our hotel. Sincerely yours, White Boutique Hotel & Residences

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Anna on Apr 14, 2019
Dear Peter, Thank you so much for this high rate! It will be a pleasure to welcome you again! Sincerely yours, White Boutique Hotel & Residences

10/10 Excellent

Santina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location, staff friendly and would do anything for us, food and drinks were great. room, pool and beach were excellent!
Stayed 5 nights in Dec 2018
Response from Anna Quality Manager on Jan 23, 2019
Dear Santina, Thank you so much for such a high rated review! We are glad to know that you enjoyed your stay by us. It will be a pleasure to welcome you again soon, Sincerely yours, White Boutique Hotel & Residences Team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Anna Quality Manager on Jan 23, 2019
Dear guest, Thank you very much for staying with us! Hope to welcome you again! Sincerely yours, White Boutique Hotel & Residences Team

10/10 Excellent

Tina, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff, great food, clean and spacious rooms and splendid see access The hotel is clean and modern, very comfortable room. Right in front of the hotel is a small but quiet and clean beach. The sunset was amazing and we had a pleasant stay there. The breakfast was delicious and every order came just as requested. Have gym! Highly recommend this hotel.
Stayed 1 night in Jul 2018
Response from Sinсerely yours, White Boutique Team. on Aug 8, 2018
Dear Tina, Big thanks to you for your recommendation! Sure it's will be very useful for other travelers. We will be happy to see you again!

8/10 Good

Azlan Shah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Sinсerely yours, White Boutique Team. on Aug 6, 2018
Dear Azlan, Thanks a lot for your rate! It was a pleasure to take care of your vacation. We will be happy to see you again!

10/10 Excellent

Roman, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We upgrade our Standard room to the Superior double room, it was large, clean and comfy. The beds and bedding were soft and comfy, everything looks brand new. The reception asked us if we wanted to see the upgraded rooms they had available, so we had a look around. I fully recommende if you can afford. The breakfast was nice, freshly cooked to order and the fresh fruit smoothie was a great addition breakfast :) The waiters are so friendly, always smiling and giving advice on trips and places to go. The beach and views are something special. Overall we got lovely time here and would highly recommend this hotel.
Stayed 1 night in Jul 2018
Response from Sinсerely yours, White Boutique Team. on Aug 2, 2018
Dear Roman, Thanks a lot for your kind review! It was a pleasure to take care of your vacation. We will be happy to see you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
The staff were so helpful and always had a smile. The hotel is well presented and the rooms are spacious and clean. The pool is a great size and the beach is so close. The area has some great restaurants along the beach and also in the hotel.
Stayed 5 nights in Jul 2018
Response from Sinсerely yours, White Boutique Team. on Jul 31, 2018
Dear Frankie, Thanks a lot for your kind review! It was a pleasure to take care of your vacation. We will be happy to see you again!

10/10 Excellent

Aleksey, Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice day in nice place
We thoroughly enjoyed our all to brief stay at the White Boutique Hotel. Fabulous staff - friendly and helpful. Room spacious and comfortable, breakfast is fresh, delicious and included complimentary Prosecco. And they have outdoor beach cinema every Tuesdays and Thursdays and live music every Saturday. We will return for sure.
Stayed 1 night in Jun 2018
Response from Sinсerely yours, White Boutique Team. on Jul 2, 2018
Dear Aleksey, Thank you for your feedback and high rate We appreciate it so much! We will be happy to see you again!

10/10 Excellent

S, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss
We stayed 5 nights at The White Boutique after a busy two week tour of Cambodia. We loved it. It was comfortable with a lovely pool and great beach facilities. Breakfast was excellent. To top it all the staff were all fantastic. I misplaced my phone and they were so helpful working out where I had left it. Only problem was we didn't stay longer as we do want to return!
Stayed 5 nights in Mar 2018
Response from Sinсerely yours, White Boutique Team. on Apr 26, 2018
Dear guest, thank you for the nice review and detail description of all details. Hope your feedback will usefull for travelers and help them to make right choice. We will be happy to see you again!

6/10 Okay

Verified traveler

Beautiful setting
Some of the staff lacked training in customer service. EG when we arrived after a long flight,we were met with a sign at reception with a sign saying back in 15 minutes! Not a great start, and we wernt allowed to check in our rooms until 2pm , even though we suspected they were ready as 3 couples all seemed to be able to check in exactly 2pm. I asked the guy in restaurant for an iron and coffee as they hadn't left any when room was cleaned, he said go see reception, as we were going out I asked if he could ask for me, this request never happened. Some staff were good but after visiting Siem Reap there is an obvious difference in experience and quality .
Stayed 9 nights in Feb 2018
Response from Sincerely yours, White Boutique Hotel on Apr 26, 2018
Thanks for your feedback - such comments help us to know our weakness and know exactly where shold to improve our service. We apologise for any inconveniences. Hope see you again to show how we changed.

6/10 Okay

Christine

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overpriced
The staff at reception were very disorganised and didn't speak very good English. They lost one of my bags at checkin and then after lots of panic eventually found it. They also booked me into a massage slot which was already booked. On top of this I got ill whilst I was here and I think it was either the fruit juices or fruit at breakfast. Additionally the drains in the bathroom stunk. The location however is fantastic and the free yoga in the morning is a lovely touch.
Stayed 2 nights in Feb 2018
Response from Olga Voichuk on Apr 30, 2018
Dear Christine, At first, we would like to apologise for such unusual service and such long waiting answer. We were in process of changing the management. Thanks for your feedback, we are sincerely regret that you got such low impression about our hotel. But such comments help us to know our weakness and know exactly where should to improve our service. We will do more training for our staff and will start from front office staff for sure! Sinсerely yours, White Boutique Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place. New and clean. But cheaper available nearby for same price
Stayed 2 nights in Nov 2017
Thank you very much for your positive feedback about our hotel! Hope to see you again! Greetings from our whole team!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2017
Thank you very much for your positive evaluation of our hotel! Hope to see you again! Greetings from our whole team!

10/10 Excellent

k, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - beautifully maintained
Lovely hotel right on beach with super friendly staff. Very well appointed rooms and gorgeous bed linen and big comfy beds. Small buffet breakfast and a la carte which is of a high standard. Gorgeous pool and beach area too.
Stayed 4 nights in Oct 2017
Response from Andre Priebs on Nov 29, 2017
Thank you very much for your positive feedback about our hotel! Thank you for choosing us for your holidays! Hope to see you again! Greetings from our whole team!

2/10 Terrible

Verified traveler

Disliked: Staff & service
Horrible experience
During my stay I was severely mistreated by a member of the hotel staff who yelled at me whilst removing dirt and sand from myself and a rented scooter. I reported it to the owner who offered me a 10% discount (equivalent to $15 USD off) for my next visit. I don't know what was more offensive: being yelled at for doing nothing wrong or being offered $15 in savings for it. I saved up big time visit this place and am extremely disappointed in how I, as a guest, was treated at this hotel.
Stayed 2 nights in Oct 2017
Dear Guest! I'm certainly very surprised by your recall, since already in the hotel I talked with you on this issue and it seemed to me that we had settled everything. I want to apologize once again to you for having been forced to make a remark to you about the fact that it is not right to wash your motorcycle on the main entrance to our restaurant. It is a pity that you did not pay attention to the rest of the guests at the hotel, obstructing the passage and the fact that you stained the red clay with the entire walking zone into our restaurant. It is a pity that you do not have an understanding of the respect of the rest of the guests at the hotel. Why did not you mention that we offered you to wash your motorcycle for you? Good luck to you!

8/10 Good

Richard, Phnom Penh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and pleasant
White Boutique is a nice place. The rooms, general areas, pool and premises in general have been nicely decorated and are chic and pleasing. Staff is friendly, almost overly chatty. The beach is absolutely stunning and the hotels private section is perfectly cleaned each morning and the lounge areas and sun chairs look very nice. Its definitely the nicest place on Otres 2. The restaurant has some very good dishes. Like the taco ceviche. Other dishes are ok but not great. Again, the White Boutique has the most elegant and chic restaurant on the beach but not the best food. The breakfast is a bit boring, buffet could be better. Be warned, by 2021 or 2022 the 110.000 beds being constructed about 500 meters inland by a Chinese group will be finished and the beach will be a goner. Until then, hurry here!
Stayed 3 nights in Sep 2017
Response from Olga Voichuk on Apr 30, 2018
Dear Richard, Thank you for the nice review and detail description of all details, ceviche as well. We happy to inform you that we are already follow some of your recommendation: 1. We are serving peanuts with beer :) 2. We closed our beach for outside guests. It's mean that non-residents can't take sunbeds provided for our hotel guests! So, don't affraid any chines groups and welcome back! We will be happy to see you again! Sinсerely yours, White Boutique Team.

6/10 Okay

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, not the best location
Nice hotel but sihanoukville is not my place. Visited loads of spots in asia but here were just too many old men looking for young asian girls. The atmosphere was just bad.
Stayed 4 nights in Aug 2017
Response from Olga Voichuk on Apr 30, 2018
Dear Jana, Thanks for your feedback, we are sincerely regret that you got such low impression about our Sihanoukville. And we are double regret that you rate our hotel so low. It's not quite fair in relation to us to praise the hotel, but at the same time evaluate it so low, because you will not like the city. We are out of town in 15 km and we are non-stop work to make your impression and memories the best. Sinсerely yours, White Boutique Team

6/10 Okay

Verified traveler

Liked: Staff & service
Nice hotel close to beach and nice swimming pool
I love my room near the pool but the toilet smell from internal sewage problem, the salad snd Asian noodle was not good. Not khmer taste, terrible taste, breakfast was so so. Need to improve food quality and toilet internal smell.
Stayed 2 nights in Jul 2017
Response from Olga Voichuk, Sales&Marketing Manager on May 28, 2018
Dear Anonymous, Thank you for your review. We happy to inform you that already fully updated our menu and now have a big choice delightful dishes. 
We will be happy to see you again! Sinсerely yours, White Boutique Team.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Really nice hotel, beautiful pool and nice bar area. Seemed to be one of the nicer ones in the area. Some of the reception staff didn't seem very knowledgeable of tourist activities and didn't offer much help when inquiring about booking day trips. But overall an enjoyable stay.
Stayed 4 nights in Jun 2017
Response from Olga Voichuk on Apr 30, 2018
Dear guest, thank you for the nice review and detail description of all details and sorry for our front office staff - we will train them more. We will be happy to see you again! Sinсerely yours, White Boutique Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK stay on Otres 2
Modern, stylish boutique hotel on Otres 2. Room was good but unfortunately had patio doors facing the pool which meant curtains had to be closed all day. Breakfast menu options good, however the 'mini buffet' was pitiful. Just toast, hard boiled eggs and a very small selection of fruit.
Response from Olga Voichuk on May 28, 2018
Dear guest, Thank you for your review and detail description of all details. At first, we would like to apologise for such long waiting answer. We were in process of changing the management. We would like to inform you that time is gone, and now plants at the territory very hight and close window more that enough. Same situation with breakfast: we provide amazing a la carte breakfast from 16 food position, prosseco or fresh smoothies. Except the a la carte breakfast, we offer a complimentary mini-buffet with unlimited local fruits, banana bread, toast, butter and eggs, corn flakes and mueslis, homemade jam, milk , water, local coffee and tea, yogurt and vegetable salads upon the request. We will be happy to see you again! Sinсerely yours, White Boutique Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Olga Voichuk on Apr 30, 2018
Dear guest, Thank you for your review. We will be happy to see you again! Sinсerely yours, White Boutique Team.

10/10 Excellent

Karen, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Touch of paradise
We were on one of the top floors looking over the pool was very spacious and clean. Staff were always cheerful and eager to help and make our stay pleasant. Beach is amazing. Margherita was the best on Otres2.
Great shower
King size bed
Pool
Response from Sincerely yours, Olga on Nov 16, 2016
Dear Karen, thanks so much for your feedback with nice photos! It's a pleasure to read it and know that you got amazing vacation at our place! Thanks for compliment for our cocktail - we are invited all our european staff from their countries to make good service in Cambodia for you! hope see you again! Your White Boutique Hotel

10/10 Excellent

Sasha Adler, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely place with cozy atmosphere
New boutique hotel on a terrific white sand beach and huge pillows and totaly new sunbeds. Staff most professional and friendly. Rooms clean and comfortable overlooking a sparkling clear pool fro natural stone. Meals very fresh and tasty. The biggest list of breakfast which I ever saw. Benedict is my favorite. Special thanks for the chef Mr. K for his amazing food. He worked before at the Four Seasons and he know how to make you happy :). Quiet location and rates fair and good value
Response from Sincerely yours, Olga on Nov 16, 2016
Dear Sasha, thanks for your comment! You are very attentive and saw a lot off important details. Sure we will send your compliment for Mr K. Hope see you again! Your White Boutique Hotel

8/10 Good

JIAYU, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from downtown, but very quite
We came back from Koh Rong before we checked in. From the harbour to the hotel takes about 20-30min by tuk-tuk. The location is on a new developing beach. We almost despaired during the way. There was nothing but cows, dogs, dirt, and farms you can see. Finally, the tuk-tuk driver took us to a small village on the beach (5$). The hotel is the best one in surrounding. The equipments and services in the hotel were excellent. Very few options of restaurants to choose around nearby. Great view from the beach side. Since we came back from Koh Rong, we were not interested to swim here anymore. Lovely pool of course. So It's a nice hotel with beach view. The beach is under developing. Very quiet. Just too far away from the downtown.
Response from General Manager on Nov 16, 2016
Dear Jiayu, Thanks a lot for your comment and compliment that our hotel is the best one in surrounding. We are pleased so much! I want to inform you that we are finished our beach area and now we have the most comfortable and beautiful beach in Cambodia! We are hope that you will come to check it soon! Your White Boutique Hotel!

10/10 Excellent

Luke, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic beachside hotel
I stayed at this hotel in June 2016, it's only about 6 months old so everything is brand new and clean. It's decorated really tastefully and the beds and sofas are hugely comfortable. The sea is just across a small dirt road and the hotel has its own semi private section of the beach. The hotel staff were wonderful, the two Russian bar men were cheery in the mornings, the reception staff welcoming and the restaurant staff always polite. All round a really excellent hotel. Definitely recommend to anyone staying in Otres 2.
Response from General Manager on Aug 9, 2016
Dear Luke, Thanks a lot for you nice review! I hope it will help for next guests to make a correct choose hotel at Sihanoukville. Thanks for your compliment about our team - every person is professional here and we work about quality our services every day! We will be happy to see you again! Your White Boutique Hotel

8/10 Good

Rene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
:)
Stayed 1 night in Dec 2022
Response from Jane, Deputy General Manager on Dec 18, 2022
Dear Rene,Thank you for a good rating!We hope you have really good impressions of your stay :)And we will be glad to see you again!

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
Roaches.. roaches and roaches..
Stayed 1 night in Aug 2022
Response from Jane, Guest Care Manager on Aug 29, 2022
Dear Guest,Thank you for your comment.It was so nice to host you in our hotel, we were talking a lot. But you didn’t mentioned anything that you had problems with insects.From our side we can assure you that we make a special pest control regularly. So maybe you saw the insects came from construction works nearby. We are sorry that you have such case. Please ask the hotel staff help immediately next time.Hope to see you soon!Best regards,Jane, Guest Care Manager

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 5 nights in Feb 2020
Response from Polina on Mar 1, 2020
Dear guest, We are very sad that you was not satisfied with you stay. We would be grateful if you will share with us what should be better, as far as neither here nor during your stay we have not get any comments from you. With best wishes, Polina, guest care manager

6/10 Okay

Jf, Agde

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Ce qui m’a déplu c est qu il y a un énorme chantier autour de l établissement et qu il devrait être fermé jusqu à la fin de ses travaux car on peux se détendre quand la plage est détruite et autour d engins les chambres sont nettoyés au minimum la saleté est présente dans la salle de bain et un peu partout manque d entretien en général
Stayed 4 nights in Jan 2020
Response from Polina on Mar 1, 2020
Dear Jf, Thank you for staying with us. Unfortunately construction works are being held by Government, we can only wait until it will be done. We would be glad to see you next year! With best wishes, Polina, guest care manager

8/10 Good

nao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Polina on Mar 1, 2020
Dear Nao, Thank you for the review! We will be glad to see you again. With warmest wishes, Polina, guest care manager