Ratings based on 483 Verified Reviews

4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Brevard Co, FL

Headed to the Springs

Posted Aug 28, 2017
Location: Quiet location near many beautiful springs.
Quiet location near many local springs. The breakfast included many options and was fully stocked through the serving time. The beds are comfortable.The air conditioning worked well. The elevator was fast enough to keep up with traffic. The hot water kept up with our group of 6. It was a nice stay, and we would book there again!
Comment from Hotel Management
Aug 29, 2017 by Hotel Staff, Hotel Management
We appreciate you letting us know we were perfect for your needs. We love reading that you enjoyed the comforts of your room and convenience of our location. Nothing makes us happier than learning that your stay was above average. Please don't hesitate to visit us again whenever you find yourself back in the Silver Springs-Ocala area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
I was in room 324, and I had to change room, Because the. Room was smelling like someone urin ini It. It smells very bad. I went back down to the front desk and asked if they can change my room. The front desk did change my room right way. The other room I had, had a coke can in the bath room, That was open, I went back down to the front desk and told them. I also took a picture and showed it to the staff at the front desk. They apologized to me, But did not change the room. I was greatgul for the staff at the front desk. Other than that, my stay there was pleasant. Thank you Agnes singh
Comment from Hotel Management
Aug 29, 2017 by Hotel Staff, Hotel Management
We appreciate that you took the time to share this with us. We are sad to hear things did not go as expected. We take pride in providing an overall excellent experience and I'm sorry that this was not the case. We are always finding ways to improve for our guests in order to provide the absolute best stay possible and it’s through feedback like yours that help us do just that. You can be confident that we will follow-up on your concerns as they are ours as well. We hope you give us the opportunity to show you our commitment to your comfort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Great staff and very helpful.

Posted Aug 23, 2017
Hotel was close to all the attractions. The staff made us feel at home.
Comment from Hotel Management
Aug 29, 2017 by Hotel Staff, Hotel Management
Thank you for letting us know that we were exactly what you were looking for. Knowing that you had an excellent stay is music to our ears. We hope to have the opportunity to provide you with another 5-star stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
One of the cleanest hotels I've stayed in. The hotel staff was very courteous and friendly. Next time I'm in the area I will definitely stay at this hotel.
Comment from Hotel Management
Aug 29, 2017 by Hotel Staff, Hotel Management
We appreciate you taking the time to let us know how we are doing. It is our number one priority to make sure you have a positive experience and knowing that was possible during your stay makes us so proud. We can't wait to have the pleasure to accommodate you again!
5 out of 5
by Yvette

Posted Aug 15, 2017 on Hotels
This is the second time I stayed here and this time was better than the first and the first time was great. This time was even better. Will definitely stay again and again and again. I will also say to family and friends that when in Ocala, if you want an amazing hotel stay here.
Comment from Hotel Management
Aug 22, 2017
Thank you so much Yvette for staying with us and for taking the time to share how perfect our Holiday Inn Express in Silver Springs was during your visit to Ocala. Nothing makes us happier than knowing we hit the mark. It is so important for us to ensure that we provide excellent quality, service and comfort. Your comments reassure us that we never fail to do so. We can't wait for your next stay and the next one after that!
5 out of 5
by danica k

Posted Aug 15, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
We appreciate you so much for taking the time to rate your stay. Knowing we provided you with an excellent experience is music to our ears. We can't wait to see you again!
5 out of 5
by Michael

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 22, 2017
We appreciate the 5-stars! It truly makes us so happy that we could provide you the service you deserve as our guest. We can't wait to see you again!
5 out of 5
by Ronald

Great stay!

Posted Jul 25, 2017 on Hotels
Imacculate rooms! Good breakfast!
5 out of 5
by Gabriel

Posted Jul 24, 2017 on Hotels
Clean facilities. The crew was very friendly and accomodating. Breakfast offered had options for everyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from mass.

very freindly staff and helpful

Posted Jul 23, 2017 on Orbitz
Pros: cleanliness
Cons: having a regular resterant in hotel
Location: close to everything
very clean and great staff , very close to all thing
Comment from Hotel Management
Aug 1, 2017 by Hotel Staff, Hotel Management
Thanks so much Nancy for staying with us and for taking the time to review us on your recent stay! We're more than thrilled to hear that our staff, cleanliness, and location met your needs. We hope to have the honor of welcoming you back!