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Reviews of Hilton Vacation Club Royal Palm St. Maarten

3.5 out of 5
Hilton Vacation Club Royal Palm St. Maarten
115 Welfare Road, Simpson Bay

Reviews

9.0

Wonderful

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk were so helpful, anything we needed we got. Definitely would stay again if possible
Stayed 5 nights in Apr 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 24, 2024
We appreciate your feedback and happy to hear that you enjoyed your stay. We hope to welcome you back again in the near future.

10/10 Excellent

Suresh

The rooms were beautiful, the beach view,the pool and also the reception was superb.
Stayed 1 night in Apr 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 20, 2024
We sincerely appreciate your feedback. We hope to welcome you again in the near future.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Clean and very friendly and helpful staff. Weekly events were also family friendly.
Stayed 7 nights in Apr 2024
Response from Royal Palm a Hilton Vacation Club on Apr 16, 2024
We appreciate you leaving your response. We are delighted to hear you enjoyed your stay. We look forward to welcoming you back home soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 14, 2024
We appreciate your feedback.

10/10 Excellent

Brian G

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff efficiency, and private beach with loungers.
Stayed 10 nights in Apr 2024
Response from Royal Palm a Hilton Vacation Club on Apr 14, 2024
We appreciate you leaving your review!We look forward to seeing you again soon!

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully updated rooms. Clean pool with swim up bar with friendly service. The front desk staff was very nice, approachable, and helpful. Easy, free parking. The views are stunning. Quick, helpful beach service to bring chairs under the shade for you.
Stayed 5 nights in Mar 2024
Response from Royal Palm a Hilton Vacation Club on Apr 9, 2024
We are absolutely delighted to hear you had such a wonderful experience with us. Thank you for choosing to stay with us and we look forward to welcoming you back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Welcome to the friendly island!
Stayed 9 nights in Mar 2024
Response from Royal Palm a Hilton Vacation Club on Apr 9, 2024
We try our best to live by these standards. Thank you so much for your review and we look forward to welcoming you back home in the near future.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for over 20 years and will continue to do so. Perfect family venue and very well maintained throughout. I am not the type to spend the entire vacation in the hotel, but I have no problem spending time in this one. The Cabana pool and beach area is great and all the rooms have balconies with amazing ocean view.
Stayed 5 nights in Apr 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 12, 2024
We truly appreciate your feedback and happy to see that you enjoyed your stay with us! We cannot wait to welcome you back again in the near future.

10/10 Excellent

Leslie, Copley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was so accommodating, the men on the beach kept it so clean and free of debris. The rooms were clean and comfortable. We loved it so much we already booked for next year.
Stayed 7 nights in Mar 2024
Response from Royal Palm a Hilton Vacations Club on Apr 5, 2024
That is fantastic to hear! We are delighted that you had such a wonderful experience with us and we look forward to welcoming you back home next year!

10/10 Excellent

Kirk

Stayed 3 nights in Mar 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 24, 2024
We appreciate your feedback and happy to hear that you enjoyed your stay. We hope to welcome you back again in the near future.

8/10 Good

Debra, Breda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 4, 2024
We appreciate your feedback and we hope to welcome you back in the near future.

10/10 Excellent

Wendi, Whitby

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved everything about the resort. Would give it a 10/10 BUT the bar across the street, Nowhere Special, had live bands playing every night, sometimes until 1:30am, and they were VERY loud. We had a 2-bedroom unit, however, the back bedroom near the street could not be used because of the loud music. Unfortunately, we had to use the somewhat uncomfortable pull-out couch instead. Everything else about this resort was fantastic and would go again but would hopefully get a room in the west wing instead -- much quieter!
Stayed 7 nights in Mar 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 2, 2024
We appreciate you taking the time to leave us your feedback. We hope you enjoyed your stay with us nonetheless and we look forward to seeing you soon.

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I both agree that this complex is top notch..for any age group. We are seniors and everything including the restaurant, pool, beach with palm leaf shade,. beach towels, were top notch. The area is relatively quiet and walkable including great location to grocery markets and restaurants. Most of the condos overlook the ocean. We hope to return next year.
Stayed 13 nights in Mar 2024
Response from Hilton Grand Vacations Club a Royal Palm on Apr 2, 2024
We appreciate you taking the time to leave us your feedback. We happy to see that you enjoyed your stay with us nonetheless and we look forward to seeing you soon.

10/10 Excellent

Arben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hilton Grand Vacations Club a Royal Palm on Mar 30, 2024
We appreciate your feedback and happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

JoAnne, Middleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from an 8 night stay at the Hilton Royal Palm Beach and it was just a perfect stay! We loved the location and there are many restaurants within walking distance. Great place for families or couples. Would definitely stay here again!
Stayed 8 nights in Mar 2024
Response from Royal Palm a Hilton Vacations Club on Mar 27, 2024
We appreciate for taking the time to leave us a review.We are delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back home when you return!

8/10 Good

Anthony, Kelowna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, great staff , big rooms with kitchens. Very handy.
Stayed 6 nights in Mar 2024
Response from Hilton Grand Vacation Club a Royal Palm on Mar 24, 2024
We sincerely appreciate your feedback and happy to see that you enjoyed your stay with us. We hope to welcome you again soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royal Palm a Hilton Vacations Club on Mar 22, 2024
We appreciate you taking the time to leave us a review.We look forward to welcoming you back home soon!

10/10 Excellent

Vickie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is Beautiful! On the Beach! Close to all restaurants and stores.
Stayed 7 nights in Mar 2024
Response from HGV Royal Palm on Mar 11, 2024
We thank you for staying with us. We hope to see you again int he future.

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time there and never disappoints.
Stayed 5 nights in Feb 2024
Response from Hilton Grand Vacations Club a Royal Palm on Mar 8, 2024
Good Day, It's a pleasure to hear that you are enjoyed your stay and hope to welcome you back for a fourth time.

8/10 Good

Brenda Marie

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at the Royal Palm but was unhappy this time due to the pigeons pooping all over the balcony. Housekeeping came right away and cleaned it thoroughly but the same mess by the pigeons was back the next day.
Stayed 4 nights in Feb 2024
Response from Hilton Grand Vacations Club a Royal Palm. on Feb 23, 2024
Good day, We appreciate your feedback. We do apologize that your stay was not pleasant due to the pigeons. We looking for ways to keep them off the balconies but we hope that when you return in the near future, this should be resolved.

10/10 Excellent

Brian

Stayed 7 nights in Feb 2024
Response from Royal Palm a Hilton Vacations Club on Mar 22, 2024
Thank you for your feedback and are thrilled you enjoyed your stay. We look forward to seeing you again soon!

8/10 Good

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely unit, pool and property. Staff very helpful and store was convenient . Very convenient to airport, restaurants etc. Only con was the Sat night music at adjacent club - extremely loud.
Stayed 7 nights in Feb 2024
Response from Hilton Grand Vacations Club a Royal Palm. on Feb 23, 2024
Good day, We appreciate your feedback and happy to hear that you had a great stay.We hope to welcome you again in the future.

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Royal Palm a Hilton Vacations Club on Mar 22, 2024
We appreciate your feedback. We look forward to welcoming you back home soon!

10/10 Excellent

Arkadiy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hilton Vacation Club a Royal Palm on Feb 1, 2024
We appreciate your feedback and happy that you enjoy your stay. Hope to see you again in the near future.

10/10 Excellent

Nefail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service ever , nice clean
Stayed 1 night in Jan 2024
Response from Jamiro H. on Jan 30, 2024
We are so happy you enjoyed your stay with us. Thank you for sharing.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room spacious & comfortable . Recommend it.
Great room, spacious comfortable & lovely view. Nice balcony Kitchenette good had essentials . Recommend ir & would return. Would not recommend the Cabana onsite restaurant. Food average, service terrible & insolent
One bedroom
Lounge
Longe to kitchenette
View from balcony
Stayed 4 nights in Jan 2024
Response from Hilton Grand Vacations a Royal Palm on Jan 26, 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay. As per the restaurant, we will be sure to address the following with their management team. Once again, we appreciate you for choosing to stay with us and hope to welcome you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2024
Response from Royal Palm a Hilton Vacations Club on Jan 19, 2024
We appreciate you for leaving your review.

10/10 Excellent

Denrick, Norfolk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was absolutely amazing and beautiful. It’s in the perfect location near everything which is walking distance. My room was nice clean and the view was breath taking. When I visit the island again I’m definitely staying here again. Book now you won’t be disappointed!!!
Stayed 8 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on Jan 18, 2024
We appreciate you taking the time to leave us your honest review and delighted you had such an amazing experience with us!We look forward to welcoming you back home soon,

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++++
Excellent Customer Service and Food
Stayed 6 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on Jan 18, 2024
Thank you for leaving your review. We appreciate you choosing to stay with us and we look forward to seeing you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Great location and friendly workers
Wonderful location for easy access to many restaurants and markets for food. Plenty of room for our family of four. Very friendly people that worked there. Kenan, Alex, kimani and Kenisha at the bar and pool areas were very friendly and we enjoyed talking with them during our sta. They did their job very well. The only negative was cleaning of the room only once during our week stay and hard to exchange towels when needed in room(not pool/beach). However, Chana at the front desk, was very helpful and asked if we had gotten our towels exchange that we requested and followed up on that. She even remember my name. She was very pleasant and good at her job!
Stayed 7 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on Jan 18, 2024
We appreciate you choosing to stay with us, thank you for your feedback. We will try our best to strengthen in that department. We are delighted to hear you and your family had such an amazing stay.We look forward to welcoming you back home soon!

4/10 Poor

roy

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Will not go back
The room looks nice but the hotel location is horrible next to a live music bar that plays super loud almost every day until 1am so there is no way you can sleep. The facility it self is super basic with a very small an not clear pool located on a very not attractive beach. The service is super not friendly, they clean the rooms only once a week and the check out time is at 10am!!!
Stayed 5 nights in Dec 2023
Response from Hilton Vacation Club a Royall Palm on Feb 1, 2024
We appreciate your honest feedback.We do apologize that our service was not up to your standards.We are currently working with the outside vendors to see how we can reach to a better solution in regards to the noise. Once again, we appreciate you for staying with us and giving us your honest feedback and we hope that you will give us a try again in the near future.

8/10 Good

Igor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated property. Excellent rooms. Quiet AC. The big issue was noise. We were put right across the street from a restaurant / bar that had live music nearly every night well into the early morning hours. My children could not sleep. Also, you can hear every chair move in the rooms above you. The beach is very nice with access to water sports, but watch our for jellyfish. I had a nasty bite on 1 of the days. I also had 2 bites on the same beach the previous time we came to this resort, so this wasn't a one-off. I guess it depends if you get unlucky with it or not. Bring distilled white vinegar in a small sprayer bottle (under 100 ml if you're not checking in bags) just in case. Spraying the bite gets rid of the pain within a few minutes. The location on Welfare Road makes it very convenient to get to restaurants. We rented a car but you can walk to a number of restaurants as well. Would definitely recommend this hotel but if you have children, make sure to get a room in the quieter section of the resort.
Stayed 6 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on Jan 18, 2024
Thank you for your review. We do apologize for the inconvenience the bar from across the street caused, it is a situation that we are currently facing. There is a season for the jelly fish, they tend to come on go throughout the year. However your home remedy of white vinegar is the best. We do hope you and your family did enjoy yourselves and we look forward to welcoming you back home.

6/10 Okay

Ryan

Stayed 5 nights in Dec 2023
Response from Royal Palm a Hilton Vacations Club on Jan 19, 2024
Thank you for leaving your review. We hope next time can make it 5 of 5!

10/10 Excellent

nataliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Royal Palm a Hilton Vacations Club on Jan 18, 2024
We appreciate your time in leaving us a review.

10/10 Excellent

Diane

Traveled with family
Liked: Property conditions & facilities
Loved this property, clean and ocean front. Easy walk to restaurants, friendly service and the Cabana restaurant on property was quite good! Excellent johnnycakes !
Stayed 7 nights in Nov 2023
Response from Jamiro H. on Dec 5, 2023
We are so happy you enjoyed your stay with us. We appreciate your review. We hope to welcome you home again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient property Very nice accomodations
Stayed 1 night in Nov 2023
Response from Royal Palm a Hilton Vacations Club on Dec 4, 2023
We appreciate your response and we look forward to welcoming you back home soon!

2/10 Terrible

Francine

Due to a computer outage in the area on my island I was unable to cancel my stay at the Hilton. Know it’s not your fault but I tried soooo hard to cancel so we wouldn’t need to pay for the room. Hopefully we can stay next time.
Stayed 1 night in Nov 2023
Response from Hilton Grand Vacation a Royal Palm on Nov 29, 2023
Good day, We appreciate your feedback. We hope to welcome you in the future.

10/10 Excellent

Barbara, Daytona Beach Shores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice and location!! The staff was very professional. The room was very comfortable. 2BR/2BA ocean front with balcony. Nice pool and beach. Lots of choices for loungers and umbrellas. Swim up bar. breakfast lunch and dinner available on property.
Stayed 7 nights in Nov 2023
Response from Jamiro H. on Nov 28, 2023
We are so happy that you enjoyed your stay with us. It was truly our pleasure to welcome you home. Thank you yet again.

4/10 Poor

John

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Since Hilton has taken over the property we have seen a definite downgrade on everything!
Stayed 9 nights in Nov 2023
Response from Jamiro H. on Nov 28, 2023
We do apologize that we were not able to offer the service we pride ourselves on delivering to all of our guests. We do hope you will give us another opportunity in the future. We appreciate you for choosing HGV Royal Palm.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Hilton Grand Vacations a Royal Palm on Nov 17, 2023
We appreciate your feedback and hope to welcome you again in the future.

10/10 Excellent

marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great renovations! Addition of scheduled activities .
Stayed 1 night in Nov 2023
Response from Hilton Grand Vacations a Royal Palm on Nov 5, 2023
We appreciate your kind review and we will definitely share with the team! We hope to welcome you again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, good food and the poolside views were great!
Stayed 5 nights in Oct 2023
Response from Royal Palm, a Hilton Vacations Club on Oct 22, 2023
We appreciate you taking the time to leave your feedback. we are delighted that you enjoyed your stay with us.Looking forward to welcoming you back soon!

10/10 Excellent

trisha marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Royal Palm when we visit St. Martin! It is close to everything we need and convenient to walk to restaurants at night without having to drive. The staff is wonderful! Really enjoyed hanging out with Kimani at the pool bar! Beach is always clean with calm waters. I can't say enough about how great this resort is!
Stayed 6 nights in Oct 2023
Response from Hilton Grand Vacation a Royal Palm on Oct 18, 2023
We appreciate your feedback. Thank you for choosing to stay with us, hope to see you again soon! We will definitely share your review with the Bar Manager.

8/10 Good

Deborah

Traveled with partner
Liked: Amenities
Lovely property
Stayed 2 nights in Sep 2023
Response from David on Oct 16, 2023
Thank you for your feedback

8/10 Good

Rianna

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in went very well and was quick. Note their are daily resort fees whether you plan to use the amenities or not. The property is clean and has good furnishings ( feel new and clean). Their is a small Spa on site and washing facilities (super good). Great option for families. One downside is room cleaning is every 5th day. We stayed 4 nights and had no room cleaning during our stay. With 3 kids, that is not ideal. I think this should be optional. Towels can be changed at any time though. Hence my 4 stars instead of 5.
Stayed 3 nights in Oct 2023
Response from Hilton Grand Vacations a Royal Palm on Oct 14, 2023
Good day, We appreciate your kind and honest feedback. We will be more than happy to add your ideas of the housekeeping services within our suggestion box and hope for your future stay, well receive the 5 stars.Once again, we appreciate you choosing Hilton Grand Vacations a Royal Palm.

8/10 Good

Mervin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was very clean , and the staff was friendly
Stayed 2 nights in Oct 2023
Response from Hilton Grand Vacations, a Royal Palm on Oct 9, 2023
We appreciate your feedback. Thank you for choosing to stay with us, hope to see you again soon!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023
Response from J. Hodge. on Sep 27, 2023
Thank you so much for your review. We appreciate you taking the time out to grade your recent stay with us.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Royal Palm a Hilton Vacations Club on Sep 17, 2023
Thank you very much for your feedback. Looking forward to welcoming you back home soon!

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Royal Palm a Hilton Vacations Club on Sep 12, 2023
We appreciate your feedback. Thank you for choosing to stay with us and we look forward to welcoming you back home soon!

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Royal Palm a Hilton Vacations Club. on Sep 8, 2023
Thank you for taking the time to leave your review. We appreciate you choosing to stay with us.Looking forward to welcoming you back home soon!