Dear Vassil,Please accept our sincere gratitude for the kind words and great compliments! We really appreciate it.When we receive such feedback, we know that our efforts have been noticed, and this is the best reward for all of us!It will be our pleasure to be at your service again!Best Rregards,Nikolay Rusev,General Manager

Dear Edmondo, Thank you so much for staying with us and for sharing your review!We are pleased that you have enjoyed your stay and we are looking forward to be at your service again! Best Regards, Nikolay Rusev, General Manager

Dear Melvin,Thank you so much for sharing your comments and rating our services this wonderful way!Looking forward to welcome you back!Best Regards,Nikolay Rusev,

Dear Barry,Thank you so much for rating our services!Looking forward to seeing you back!Best Regards,Nikolay Rusev,

Dear Catherine, Thank you so much for your feedback and for rating our hotel this way! We are pleased that you have enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay Rusev, General Manager

Dear Marc-Andre,Thank you so much for being our guest and for sharing your impressions from your stay!I am really pleased to read your comments in regards of our staff and I am sorry that the room temperature control was an issue in your case. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Llyr,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay with us and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Valued Guest,Thanks for your feedback!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Susan,We are thrilled to read your wonderful review and to know that you had an excellent stay at our hotel. Thank you for sharing your compliments on our location and overall quality. It was a pleasure to have you as our guest and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager

Dear Tatyana,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, room size, and reception service. We always strive to provide the best experience for our guests and make them feel welcome and comfortable. We hope to see you again soon!Best Regards,Nikolay Rusev,General Manager

Dear Slavyanka,Thank you for being our guests and for sharing your feedback.If you would like to share more of your impressions, you could contact me at n.rusev@grandhotelsofia.bgThanks in advance.We look forward to welcoming you again!Best Regards,Nikolay Rusev,General Manager

Dear Svetoslav,Thank you very much for your feedback and for rating your experience at the Grand Hotel Sofia so high!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Zornitsa,Thank you so much for your wonderful review and for rating your experience at the Grand Hotel Sofia so high!Looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Joshua,Thank you so much for your feedback and for rating our services!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Vincent,Thank you so much for your feedback!

Dear Jacqueline It’s wonderful to hear that our hotel’s excellent location and proximity to historical attractions, restaurants, and shops added value to your stay. We’re also thrilled that you found our staff to be amazing and that your overall experience was great. Thank you for sharing your feedback, and we hope to serve you again soon!Best Regrds,Nikolay Rusev

Dear Nigel,Thank you so much for your short but wonderful feedback! Looking forward to welcome you again!Best Regards,Nikolay Rusev

Dear Alaa,We are delighted to hear that you enjoyed our friendly staff, prime location near the attractions and Vitosha Boulevard, as well as the spacious room with its wonderful view. Your satisfaction is our top priority, and we’re glad we could contribute to a memorable experience. We can’t wait to have you stay with us again!Best Regards,Nikolay Rusev,General Manager

Dear Dennis,Thank you so much for your wonderful review!We especially appreciate your comments about our staff, as we believe that people make the difference!Your words motivate us and keep us going forward with what we love most!We look forward to being at your service again!Best Regards,Nikolay Rusev

Dear Michael,Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a great experience and that you appreciated our location, amenities, and friendly and helpful staff. We work hard to provide the best service and facilities to our guests, and we are glad that it shows.We hope to see you again soon!Best Regards,Nikolay RusevGeneral Manager

Dear Maty,Thank you very much for rating our services this way!We are pleased that you enjoyed your stay and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Jersey,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our hotel and helpful staff. Your satisfaction is our top priority and we strive to make your experience as comfortable and pleasant as possible. We hope to see you again soon and provide you with another wonderful experience. Thank you for choosing us!Best Regards,Nikolay Rusev,General Manager

Dear Katia,We really appreciate your wonderful review and your compliments to our staff. We are glad to know that you had a great stay at our hotel and felt the warmth and professionalism of our team. We are proud our associates! Thank you for choosing us and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager

Dear Milena,Thank you for staying with us and for your feedback.We strive to provide excellent hospitality and amenities to our guests, and we are sorry that we did not meet your expectations in some areas. We are constantly working on improving our standards and quality, and we will take your comments into consideration for future enhancements.We also understand that the furnishing may not suit everyone’s taste, but we assure you that it reflects our hotel’s unique style and character. We hope that you still had a comfortable and relaxing stay with us.Thank you again for choosing our hotel and for taking the time to write a review. We hope to have another opportunity to welcome you back and provide you with a better experience.Best Regards,Nikolay Rusev,General Manager

Dear Colette,You should have received confirmation from Expedia indicating that the prices are different for the two nights.This information should be available and you could check it easily.We apologize if for any reason beyond our control there has been a misunderstanding.Hope that apart from that you have had enjoyed your stay and we look forward to be at your service again.Best Regards,Nikolay Rusev,General Manager

Dear Paul,Thank you for your fantastic review! We are happy to hear that you liked our clean and elegant rooms, our good dining options, and our excellent breakfast buffet. We strive to provide our guests with a comfortable and enjoyable stay, and we are glad that we met your expectations. We hope to welcome you back soon at our hotel.Best Regards,Nikolay Rusev,General Manager

Dear Eva,We appreciate your review! Your rating really inspires us to do even better! Best regards, Nikolay Rusev,

Dear Vicki,Thank you for your wonderful review! We are delighted to hear that you enjoyed our location and services. Our team works hard to provide our guests with a memorable experience, and we appreciate your kind words. We hope to see you again soon at our hotel.Best regards,Nikolay Rusev,General Manager

Dear Jack,Thank you for your nice feedback!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Jon,I am sorry to read that you were disappointed with your stay. It is hard to imagine the smell you describe as it is the first time in 20 years we have received such a comment.The fragrances we work with are of very high quality and are specially selected by experts.We are aware that the sense of fragrance is extremely individual and the preferences are very different.Best Regards,Nikolay Rusev

Dear Hristina,Thanks for your feedback! Looking forward to be at your service again! Best Regards,Nikolay RusevGeneral Manager

Dear Jamal,Thank you for your feedback.I am disappointed and surprised to read that the performance of the staff did not meet your expectations.We will follow up your comments and the management will react if necessary. It is nice that you are pleased with your stay in general and it would be real pleasure to welcome you again!Best Regards,Nikolay RusevGeneral Manager

Dear Catharyn,Thank you so much for your feedback!It would be real pleasure to be at your service again!Best Regards,Nikolay Rusev

Dear Evgenia,Thank you so much for sharing your feedback!Looking forward to be at your service again!Best Regards,Nikolay Rusev

Dear Keng,Thank you so much for sharing your feedback! We are really pleased that you have had enjoyed your stay and we apologize for the misunderstanding with the health centre. By drawing our attention to similar details you help us in our ongoing efforts to provide the service our guests expect and deserve! Looking forward to welcome you again!Best Regards, Nikolay Rusev, General Manager

Dear Valued Guest,Thank you for staying with us and for sharing your wonderful review!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Julian,Thanks for your feedback!

Dear Maureen,Please accept our sincere gratitude for the recognition of our staff! This is extremely motivating for all the efforts we make.Looking forward to be at your service again! Best Regards, Nikolay Rusev, General Manager

Dear Valued Guest,Thank you so much for your feedback!It would be real pleasure to be at your service again!Best Regards,Nikolay Rusev

Dear Valued Guest,Thank you so much for your feedback!It would be real pleasure to be at your service again!Best Regards,Nikolay Rusev

Dear Ariel,Please, accept our sincere gratitude for taking the time to share your impressions from your recent stay at Grand Hotel Sofia! There is nothing more motivating for our team than recognition and wonderful words like yours. This gives us strength to continue doing what we really love! It will be our pleasure to be at your service again! Best Regards, Nikolay Rusev, General Manager

Dear Galit,Thank you very much for staying with us and for your review. It would be our pleasure to welcome you back! Best Regards, Nikolay Rusev, General Manager

Dear Ioannis,Thank you for choosing Grand Hotel Sofia and for your feedback. We are really pleased that you have had enjoyed your stay and we are looking forward to welcome you again at the Grand Hotel Sofia! Best Regards,Nikolay Rusev,General Manager

Dear ArturoI am very sorry to read that the very thing we are most proud of has become the sole cause of your disappointment.Our employees are known for their friendly and professional attitude and frankly I am very surprised by your words.As we investigate and follow up every complaint and remark, I can assure you that your report will be investigated in detail and every measure will be taken to prevent similar things from happening in the future.Thank you for the review. Very often even negative comments help us in our ongoing efforts to provide the service our guests expect and deserve!Best Regards,Nikolay Rusev,General Manager

Dear Sharbel,Thank you for visiting us again and for sharing your wonderful review! We appreciate your kind recognition and it means a lot to us! It would be real pleasure to welcome you again at the Grand Hotel Sofia! Best Regards, Nikolay Rusev, General Manager

Dear Irina,Thank you for choosing Grand Hotel Sofia and for taking the time to share your feedback. We are really pleased that you have had enjoyed your stay. Your assessment really appreciated!Looking forward to welcome you again at the Grand Hotel Sofia! Best Regards,Nikolay Rusev,General Manager

Dear Abdolreza,Thanks for the feedback and the excellent rating!It means a lot to us!We look forward to seeing you again.Best Regards,Nikolay RusevGeneral Manager

Dear Valued Guest,Thank you for the feedback!It will be real pleasure to welcome you again at the Grand Hotel Sofia!Best Regards,Nikolay Rusev,General Manager

Dear Haim,Thank you for choosing Grand Hotel Sofia and for taking the time to share your feedback. We are really pleased that you have had enjoyed your stay. Looking forward to welcome you again at the Grand Hotel Sofia! Best Regards,Nikolay Rusev,General Manager

Dear Hadar,Please, accept my personal gratitude for sharing your impressions and comments! I especially appreciate your recognition of our staff as I truly believe that it's always the people who make the difference!It would be our pleasure to welcome you back at the Grand Hotel Sofia! Best Regards, Nikolay Rusev, General Manager