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Reviews of Hotel Triada

4 out of 5
Hotel Triada
5 Venera Str, Sofia

Reviews

8.4

Very Good

Rating 10 - Excellent. 65 out of 142 reviews" "
Rating 8 - Good. 49 out of 142 reviews" "
Rating 6 - Okay. 17 out of 142 reviews" "
Rating 4 - Poor. 5 out of 142 reviews" "
Rating 2 - Terrible. 6 out of 142 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Xi, Cheshire

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service, act as though they really don’t care, exposed wires, lights flickering, aircon not working, windows with full opening danger for kids, smoking is everywhere!! THIS CANNOT BE A 4 STAR!!! Should be a 2 at best!
Stayed 2 nights in Nov 2023
Response from Victoria Taskova Marketing Manager on Nov 24, 2023
Dear Xi, Thank you for your feedback! We regret that we did not meet your expectations.I sincerely hope you will give us the chance to welcome you back in the near future.

10/10 Excellent

Vanya

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing.
Stayed 1 night in Oct 2023
Response from Victoria Taskova on Oct 10, 2023
Dear Vanya,Thank you for your perfect score! We are looking forward to welcoming you back soon!Best regards,Victoria TaskovaMarketing Manager

10/10 Excellent

Ji

Stayed 2 nights in Jul 2023

8/10 Good

Monika

Stayed 1 night in Jul 2023

10/10 Excellent

Dimitre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel located in quite area and close to the airport. Very comfortable beds. Nice staff.
Stayed 1 night in Jul 2023
Response from Victoria Taskova Marketing Manager on Sep 7, 2023
Dear Dimitre Staykov,Thank you for your perfect score! We are looking forward to welcoming you back soon!Best regards,Victoria TaskovaMarketing Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad
Hotel far from airport no shuttle Bad condition very poor need renovation not even 1 star hotel Written as 4 star ....not at all Front desk rude people Tv not working Realy bad Canot upload pics I have some to show the problems
Stayed 1 night in Jun 2023

10/10 Excellent

Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent and the staff are friendly and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Alastair

Stayed 2 nights in Apr 2023

8/10 Good

Michal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfest , near park if you like Morning jogging, good value Minus -thin walls, whenneighbour next room started to call at midnight his parents in India I hear him like he sits in my room
Stayed 2 nights in Apr 2023

10/10 Excellent

Borislav

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place ,price quality and service wonderful, I recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

CGJ

Stayed 3 nights in Oct 2022

8/10 Good

Vjeran

Stayed 4 nights in Aug 2022

10/10 Excellent

Ventsislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good - lovely front desk clerk - Victoria.....makes a big difference
Stayed 2 nights in Jun 2022

8/10 Good

Radoslav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel near Sofia airport
For a brief stopover after late night flight this hotel was great. A short 10 minutes taxi ride from the airport, friendly staff, comfortable room. Overall, good value for money and recommended.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

10/10 Excellent

Veselka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
No hot water in the shower after changing my room was hot water for a few seconds and thats all.. it was late so there was nothing to do next morning they told me they fix that and in the evening when I try to shower hot water for few seconds again so I left the hotel and book a night in other place. They could just tell me there is a problem at night.. they try to convince me to stay and change a room but it is too much . Also the condition of the room is not that good the wood from the door came out
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Pleasant and helpful staff, easy and quick check in. It would be nice though if there was a shower curtain for the tub, because everything was in water after your shower, and the carpet needed some washing.And also would have been more comfortable if there were beds instead of two mattresses. Other than that if was an ok place to stay for one night. Another good thing is that they provide transportation from and to the airport and it's free.
Stayed 1 night in Dec 2019

10/10 Excellent

Mikica, Belgrade

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Triada is a small hotel with everything that you will expect from this category and price. Staff is nice and friendly, and will assist you with anything you need. Rooms are clean as is the rest of the hotel. Breakfast is classic continental as you would expect. I've stayed there 4, 5 times already and will continue to do so. Certainly would recommend
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

OZLEM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Clean, efficient, and modern. Christopher at the front desk is superb. The Wi-Fi in my corner room was a little spotty. Recommended.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

Colm

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!!
Excellent place to stay. Very clean, inexpensive and centrally located.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Отлично обслужване и чистота! Много съм доволна, препоръчвам! Л. Ненова
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. I only stayed one night with my family and we were looking for a hotel close to the airport. Staff was very friendly, location was convenient for our purpose, room was clean and comfortable. Didn’t really experience all of the hotel amenities, so cannot speak about the food offered, gym, spa, etc.
Stayed 1 night in Jun 2019

8/10 Good

BM

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place, and very accommodating, the only problem us tgat there was no parking in the hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location Nice helpful staff Clean Mini bar Breakfast.... all good! Definitely will use again.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Hotel was spotlessly clean
Stayed 5 nights in May 2019

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, very reasonable prices. Friendly employees, clean room and easy to commute!
Stayed 1 night in May 2019

8/10 Good

VESELKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff, excellent location.
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Good for overnight. Surrounding area is boring & basic .
Stayed 1 night in Oct 2018
Response from Sales Manager on Apr 2, 2019
Dear Anonymous, Thank you for your review. Next time ask the front desk for the hidden gems in our neighborhood :) Kind regards, Hotel Triada

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff set in close proximity to a park, corner shop and excellent restaurant called Sweet.
Stayed 1 night in Mar 2019
Response from Sales Manager on Apr 2, 2019
Dear Anonymous, Thank you for the great review. Hope to see you again. Kind regards, Hotel Triada

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Safe underground parking , good wifi , good breakfast , nice staff
Stayed 1 night in Sep 2018
Response from Hotel Triada's Team on Oct 3, 2018
Dear Marius, Thank you very much for the positive feedback! Look forward to welcoming you once again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel great staff and extremley helpful
We arrived late and were warmly welcomed , we decided to hire a car and the young lady in reception called Vicky helped us in translating and organised it for us, she went the extra mile great asset to the hotel! In fact all the staff were friendly and hotel accommodation was of high standard not far from airport , fully recommend it !
Stayed 1 night in Sep 2018
Response from Hotel Triada's Team on Oct 3, 2018
Dear guest, thank you very much for the positive feedback. Look forward to seeing you once again as our guest!

6/10 Okay

Jim, L. A. California USA

Liked: Cleanliness
Disliked: Staff & service
Breakfast guy was nice and friendly. The desk was different---could not do a simple additional charge for additional person in room. Had booked thru Expedia two twin beds but mistaken put 1 person. Desk made me change via phone call to Expedia, who call her at the desk and she replied "OK". Took 15 minutes. Either personnel are not empowered make simplistic changes from procedure or they have not gotten the concept of a helpful friend people behind the desk.
Stayed 1 night in Aug 2018

10/10 Excellent

claire, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel does a lovely breakfast, the staff are very helpful and there are parks and restaurants on the door step.
Stayed 1 night in Aug 2018
Response from Hotel Triada's Team on Oct 3, 2018
Dear Claire, thank you very much for the positive feedback. We are glad to hear that you enjoyed your stay with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2018
Response from Sales Manager on Jun 13, 2018
Dear guest, Thank you very much for your positive feedback. It would be a pleasure to meet you again.

10/10 Excellent

Tina, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Although I only stayed for 1 night, the lady that worked the reception was excellent and very helpful. She even knocked at my door in the morning in case I hadn't woken up yet for my early morning cab.
Stayed 1 night in Mar 2018
Response from Sales Manager on Jun 13, 2018
Dear Tina, Thank you very much for the positive feedback. We are glad to hear that you were pleased with our services.

8/10 Good

Kenny

Liked: Staff & service
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, near to airport and restaurants.
I only stayed in the hotel for I night but from what I have seen in that short period the hotel is excellent and I would recommend it.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
We came to the hotel and.they said they're booked but after we made reservation through expedia, they gave us a room after waiting for the manager. They probably wanted to sell the room later for higher price. Our room had 3 twin beds even though we picked a room with queen bed so we just connected two beds. We stayed one night. Breakfast was good, coffee machine bring the best part of it.

6/10 Okay

John, Leicester

Disliked: Cleanliness
For me the bus stop was close by.
Initial experience was downhill. Tried to contact hotel reception on Wednesday 19th April prior to flight regards info airport bus shuttle service. Hotel reception did not respond numerous telephone calls from myself , my son , and Expedia Customer Services on 19th April. Upon arrival I was taken to my room. I tried to switch on TV, no response. Called reception , night receptionist tried to turn on TV, could not , night receptionist noticed cable had been disconnected and fixed this. TV was on. Next morning on Thursday 20th just before 7am I visited the bathroom & noticed shower enclosure screen was missing - therefore no shower as bathroom would be flooded with water. Visited reception & informed night receptionist who checked me in ( also solved TV connection ) about shower problem. Night receptionist claimed nothing could be done until more Hotel staff checked in. Went back to room & visited reception around 8.30am as my stay was ruined & requested New room. Night receptionist still on duty stated within one hour I would be transferred to New room. Just after 10am I was taken to new room that was double size with a balcony. I could now have a shower and start my vacation break on Thursday 20th instant 12 noon onwards. As it is supposed to be fourstar hotel on EXPEDIA website- initial problems mentioned should never have ocurred in Bulgaria.

10/10 Excellent

Mackenzie, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced nice hotel
I have never been to Bulgaria before. All the hotel staff was nice and friendly. I would stay here again.

8/10 Good

John, Scunthorpe England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the airport and city centre.
Enjoyed my stay for 3 nights the staff are very friendly and helpful giving advice about Sofia and where to go and what to see. The hotel is very clean with good services, the only small criticism is that there are no facilities for making tea or coffee in the room. Returning again soon so I must have enjoyed it.