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Reviews of Hotel Marabout Sousse

Hotel Marabout Sousse
Boulevard 7 Novembre, Sousse

Reviews

6.8
Rating 10 - Excellent. 10 out of 70 reviews" "
Rating 8 - Good. 28 out of 70 reviews" "
Rating 6 - Okay. 17 out of 70 reviews" "
Rating 4 - Poor. 7 out of 70 reviews" "
Rating 2 - Terrible. 8 out of 70 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mostafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place very rude staff
Did not even stay in this dirty place and rude staff, very rude staff and they thing they doing you a favourite, so don't bother even thinking of booking it, the place is very very dirty the staff very very rude, I have called hotel.com on the same night got my refund and asked them to romove this place from the website.

2/10 Terrible

f yass, richmond virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
So dirty, bad customer service, non professional employee, dirty facility, hair in the sink, flees in the mattress

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was I just unlucky or...?
The room was as you would expect from a 3 star hotel. I think they had done some renovations before but not sure if they were starting to wear out or whether they did not finish the job properly. You had a large balcony though the view was of nothing special. The problem really came when we took the shower. The shower head was like a starfish and that means you had 5 or 6 water jets coming out from all sorts of direction away from you so at the end of the shower your whole floor was wet. As we were only there for one night and was leaving early in the morning for the sahara trip so we could not be bothered to change room. The next visit we were given room 3021, again facing the same direction on the same floor. Similar look and feel . After we settled in and turned up the aircon, the air con started to drip (actually they all dripped but this one was raining) This was intolerable as the floor was flooding in a few minutes time so we changed room to Room 3024 This time the aircon had the sound but it was not cold even after a long time. As this was not bearable so we asked again. We finally got a room in 3009 that was ok except a giant cockroach, which we settled in as it was like midnight already If they have fixed the problems or not assign customers to these rooms then I could see it is a reasonable 3 star hotel for such a price.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

6/10 Okay

briatharen, New York, NY

Disliked: Property conditions & facilities, room comfort
Amazing Pool, but Dated Rooms & Smokey Lobby
I stayed at this hotel as a solo traveler in June, in Sousse for research purposes. The hotel was very popular with families from Russia and Eastern Europe as an all-inclusive family vacation destination because of its location on the beach and it had two great (but freezing cold) swimming pools- one indoor and one outdoor, and a few water slides. The pools and the beach both close early- pools with disappointing hours of 10 AM- 5 PM and the beach's gates closing at 6 PM, making taking a walk in the evening impossible. The room I had was incredibly dated, needing renovation, and the bed was hard as a rock, which I found extremely uncomfortable. Cleaning staff were friendly and said "bonjour" when you passed them. Even though it was a non-smoking room, it had a lingering odor of smoke. In fact, the hotel's lobby stunk so bad of smoke (made worse with the air conditioning) that I often felt sick. Wifi, though, is only available in the stinky lobby or out on the patio. However, the patio is used for shows with blasting DJ music for the kids around 8/9 PM, when you might want to wind down and take photos off your camera or just get in touch with folks back home. The breakfast was included, but it's not quite what you would expect, or at least, I didn't expect to see CAULIFLOWER for breakfast. I stuck to the croissants and pastries, and the fresh-squeezed orange juice. I didn't eat any other meals, but did have a drink one night and it was watered down.

6/10 Okay

J.E., Nova Scotia

Disliked: Room comfort
Affordable short stay vacation hotel
If you want good wi-fi, a soft mattress or a tv larger than 12", you'll have to go elsewhere. If you want a fridge in your room, it's not here. The attraction here at the Marabout is the large pools and entertainment, and beach, as well as the affordable pricing. Marabout is a very large, family style complex and young children will enjoy their time in the indoor pool and at various play areas. In late May there were still nobody swimming in any of the outdoor pools and multi-colored slides were not open for use. I presume people found the temperature was still too low for outdoor swimming. The kids flocked to the indoor pool and their parents sat nearby. The buffet is average, it serves the purpose and everyone in the large dining room carried several plates to their table, so it seems to be meet the needs of almost everyone. Water is not available ... unless you pay. Even with the 'all inclusive' buffet, you must request and pay for bottled water. At dinner, you must pay for ANY beverages. At breakfast, you can help yourself to fountain juice, tea or coffee, as much as you like, but you pay for water if you request it. The "double bed" is made of two single beds on moveable wooden platforms, placed next to each other. Each is fully independent with single size mattresses and single size coverings on each. There is no double bed. We had to request soap and additional t.p. Best to bring: soap, facecloth, shampoo, beach towels.

6/10 Okay

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant, self-contained hotel with pools
Great for families, with plenty of water slides and pools. Pleasant for business with clean rooms and good breakfast

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor...
Breakfast was poor...hotel staff was un friendly...

8/10 Good

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Good but can be improved
Globally satisfied for 3 stars Tunisian hotel. Only thing is that staying at the hotel you must pay each and every time you are using outside restaurant or mattress and towels on swimming pool.It's not a matter of price, it's just more convenient I think to sign and to pay at the departure.It's a question not to be obliged to bring always a wallet with you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort

8/10 Good

dani, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a week from december to january. Really nice hotel, friendly staff. hotel was deserted as of the time of year we went. had indoor pool, pool outside was good with slides etc. would recommend for summer. rooms need updating as quited old fashioned other than that really clean.

8/10 Good

Mehdi, Farnborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great place
i would recommend the hotel to anyone with children :) the hotel is located in front of the best night club in sousse and its in walking distance from town center. beach is lovely and the sand is gold

8/10 Good

George59, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay in december xmas 2011
the room was very comfortable and clean, lovely hot shower am or pm. only thing lacking was a hairdryer in the room had to buy one at the medina but only 15 dinar (about £7) also there could be some leaflets in the rooms giving info re: eating out, places to go, best taxi service etc. although one should always pick a yellow taxi and believe me there are plenty in Sousse. the hotel did tend to cater for the germans more than the brits food wise especially, i mean cauliflower for breakfast!!! yuk, but the germans ate it. oh well such is life. everyone was very helpful and friendly. oh just one thing...they need to get some proper english tea pg tips, yorkshire or tetleys....good job we took some teabags.....

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Marlies Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut
Ich war mit meinem Algier Freund zum dritten Mal in diesem Hotel, es war alles ok, alles bestens für uns, und wir werden dieses Hotel erneut im März besuchen, Grund : wir heiraten im März. Aber ich habe bar bezahlt, nicht mit Visa card
Stayed 7 nights in Dec 2017

4/10 Poor

Unknown, Stockholm

Liked: Cleanliness
Disliked: Property conditions & facilities
With a better hotel manager this could be a great1
The breakfast quality was to bad, specially for healthy people. The dinner was "ok" but leaves more to wish. Variation was poor and often the quality too, But its africa what can we expect? It was ok though. The guests wasnt standing inline for the food so it was often an irritating circus with no "houserules" applied when trying to take food. That was a minus that can be done better aswell. The worst thing was the music though, it started 9.00 in the morning (or maybe even earlier) at the pool and was being played in a high volume all of the day.. And at night there was a disco playing high volume until like 04.00 .... This music was played so high that it seemed like u had a disco in your hotelroom 24/7 and the only hours you could have a quality sleep was between 04.00 and 09.00 which is to few hours to relax and sleep on a vaccation... It didn't feel like it was possible to relax at the hotel since it was high music allt the time and even in the night.. Thats sad cause grow up people travel on vaccation to relax....
Stayed 14 nights in Aug 2017

2/10 Terrible

Béatrice, paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coupures d'eau, chambres vétustes, linge négligés. Eau des piscines trouble de saleté. Le service est inexistant au restaurant qui manque de vaisselle. La queue pour avoir un bol propre le matin. Télévision ne marchant pas. Vol d'un portable dans la chambre. Et la liste n'est pas exhaustive...
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon hôtel
cet hôtel magnifique ,les personnel synaptique,bien piscine,les repas varier
Stayed 7 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
not recommended
1. Too many guests with not so good service. 2. The meal is very simple and not comfortable while dinning. 3. However, personally, the roasted beef, fried chicken and noodles of dinner is very good. Excellent chef. 4. Poor breakfast.
Stayed 1 night in Jul 2017

10/10 Excellent

ferchichi, ferchichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel is goed schoon en personeel was vriendelijk het was mooi weer

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
fint o nära farmers restaurant
inte bland de bästa men helt ok boka movenpick istallet

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Partez en coura, B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Accueil désastreux ... Hotel laid ... Chambre petites et salles ... Lit non fait ... Petit déjeuner en sous sol ... Le pire hotel de ma vie

6/10 Okay

alexia, clermont fd

Liked: Staff & service
hotel accueillant ras
j'ai passé 3 jours et deux nuit dans cet hotel avec mon futur mari tout c'est bien passé j'avais pris formule demi pension et ras bar resto piscine boutique reception au top
espace detente
vue du balcon des chambre
entrée la nuit
piscine

6/10 Okay

Verified traveler

Bon rapport qualité /prix
Un bon rapport qualité /prix , l'hôtel est bien placé , un bon service , il ne faut pas attendre un wow

10/10 Excellent

Hassen, Sousse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk

6/10 Okay

Jumana, Copenhagen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verdens dårligste hotel!
Vi skulle tjekke ind kl 14, vi fil lov at vente ril kl 15 fordi værelserne ik var klar. Da de endelig var klar, var der ikke blevet gjort fra de sidste gæster. Sete blev gjort ca kl 17. Værelserne er meget gamle, ingen køleskab, air Condition bar ikke, ingen pengeboks på værelset som de reklamere med, dette kan lejes imod penge i receptionen. De har plads til 5 biler på hoteles parkering, resten er til personalet, så du må selv finde wn parkerings plads på gaden. Armbåndet til svømmepladsen og til restuarant fik vi først på dag 2,( vi blev mindet om det af en anden gæst). ALDRIG mere hotel marabout, det fortjener 1/2 stjerne oh ikke. 3!!

8/10 Good

k.e.h, seoul

Liked: Cleanliness, staff & service, property conditions & facilities
가격대비 매우 만족
해변도 가깝고 직원도 친절하고 조식도 맛있었다 그러나 에어컨이 시원하지않아서 아쉬웠다

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A déconseiller
Hotel vraiment nul a déconseiller Ne vaut pas 3 étoiles mais 1 étoile

8/10 Good

Mourad, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk 3*** strand hotel...
Fantastisk kort ophold på denne 3*** strand hotel. Hotellet ligger 20' gårtur ved flotte standen fra bycentrum. Rigtig dejlig ferie og ve kommer tilbage!

8/10 Good

Verified traveler

Liked: Cleanliness
Sejour Hotel Marabout.
Voyage et réservation de dernière minute, avec un agréable accueil, une chambre propre, un petit déjeuner complet mais avec un manque de qualité sur la viennoiserie, restaurant de l´hôtel non essayé. Par ailleurs il n´y a qu´un savon et serviettes, manque un shampoing. Sinon en général établissement correct.

6/10 Okay

Andreas, Örebro

Liked: Staff & service
Disliked: Property conditions & facilities
Enkelt hotell med närhet till stranden
Prisvärt hotell nära stranden. Ok utbud av kafeer restauranger och barer på hotellet och i närheten.

6/10 Okay

Andreas, Örebro

Liked: Staff & service
Disliked: Cleanliness
Nära till stranden med enkel standard
Enkel men ok standard på rummen. Fin strand och bra polområde. Bra restauranger och barer på hotellet och flera i närheten av hotellet

8/10 Good

Heidi, Zwolle

Disliked: Cleanliness, room comfort
Weer een top vakantie gehad.
De oudere kamers zijn netjes maar verwacht geen luxe. De matrassen sliepen heerlijk. Vorig jaar in het nieuwe gedeelte voordeel is dat je dan een koelkast op de kamer hebt. Het ontbijt vond ik heerlijk elke dag wat anders van gekookt tot spiegel of roerei. Lekker stokbrood , croisant of pistoletje. De glijbanenen zijn super!!!!

8/10 Good

PDF

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Hilde, oslo

Liked: Cleanliness
fint hotell ved stranden
Flott hotell midt i byen nær shopping, restauranter og samtidig rett på stranden. Hotellet hadde fint bassengområde med sklier. Maten var veldig god men litt dårlig utvalg spesielt frokosten. Vi hadde et fint opphold

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Patrad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très décevant
Il est important de préciser aux clients réservant sur Expédia, qu'ils seront systématiquement logés dans l'ancien bloc avec des chambres vieillottes et un confort très minimal ! Même pas de réfrigérateur dans la chambre, et pas de lampes de chevets, ni de prises a proximité des têtes de lits !!! De plus, le personnel de l'accueil du soir est particulièrement désagréable, et ne prenant pas en considération nos différentes demandes. En revanche ceux du matin sont très compréhensifs et de grande amabilité. Par contre le petit déjeuner est très correct, et les serveurs très aimables.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Carino
Bell albergo con spiaggia privata e piscina ma la camera era cosi cosi, e le pulizie quasi inesistenti

2/10 Terrible

AnnKarin

beach and aquapark
The beach is very close. Aquapark is a lot of fun. I was happy to be here at the beginning of the season so the place was not crowded.

10/10 Excellent

Mourad Saidane, Kokkedal, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk relax ophold...
Jeg synes hotellet fortjener 1 stjerne mere, meget professionnel service..., meget god ny aftensmadsbuffet hver aften hvor køøkenchef Tahar selv holder øjnene på, morgen buffet har basisc friske varer på, frugt salad(frisk), marmelade, sm'r, honning, spejpølser, ost, frisk bagt brød og 4 slags croissant, stegte pølser og kartof., kokken answar for æg(omelette, spejl.etc).Restauranten er styret af meget flink Overtjener Tahar, han har hele tiden Smil på og meget høflig! tusind tak til tjener Sabri, Mohammed og andre jeg ikke huske navne...til sidst i receptionen, Ali, Narjess og sweet Claudia.

10/10 Excellent

sook, korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족같은 분위기
해변가에 위치한 가족같은 분위기의 호텔. 리셉션 직원들과 식당 직원들 모두 친절. 장기 여행자들의 휴식처같은 곳.

10/10 Excellent

mireille, marseille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas mon premier séjour et j y reviens toujours
Hôtel très bien place dans la zone touristique , personnel accueillant ..........je le recommande .......le seul bémol pour les francophones que des touristes russes .

4/10 Poor

Jean- marc, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel marabout
Hôtel très moyent toujours les mêmes choses à manger .Personnels de réception pas très acceuilant chambre pas très propre lors de la remises de clef et climatision avec un bruit infernal

6/10 Okay

Alexandra et tarek, Teche 38470

Liked: Cleanliness, staff & service
hotel pour gens des pays de l'Est
Bon séjour dans l'ensemble si on n'est pas trop exigents. Piscine propre et parfaite pour les enfants avec les tobbogans, mer impeccable avec accès direct, centre ville et commodités proche. les seuls reproches c'est que les transats mer et piscine sont payants et réservés par les plagistes la veille en échange d'un genereux pourboire par la clientèle des pays de l'est... il faut se faire entendre après ca va mieux ! les chambres un peu vieilles si on est dans du standard mais fonctionnelle et personnel souriants et agréable.

8/10 Good

Gerhard M., Deutschland

Liked: Cleanliness, staff & service, room comfort
Viel Spaß im Pool unWasserrutschbahnen
Viel Spaß in der Poollandschaft und eine super Animation. Sehr empfehlenswert für Familien. Essen im Poolrestaurant sehr gut, im Hotelrestaurant dagegen sehr einseitig. Freundliches Personal.