Ratings based on 2,731 Verified Reviews

3.9 out of 5
71% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from NSW

Convenient and affordable.

Posted Jan 18, 2018
Pros: Welcoming atmosphere in lobby with friendly staff. Onsite food and bar. Large clean room.
Cons: Sound insulation in standard rooms area could be much better. Noisy door closures - to rooms and to the building.
Location: Very convenient car access to rest of Canberra. Busses outside door. Walking distance to local club.
Good value for the price. Standard room was large, clean and comfortable. Staff were very friendly and helpful. Easy parking and convenient access to much of Canberra.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

Posted Jan 12, 2018
Pros: The ice cream bar, the pool
Above expectations. Close to tourist venues. A very pleasant mother and daughter holiday.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bogota DC

No minibar

Posted Jan 11, 2018
Although the room has a small freezer, It is not used as a in room mini bar, so if you want something to drink, even a glass of water, you have to go to the lobby or the bar.
2 out of 5
by A verified traveler from Sydney

not a good experience overall

Posted Jan 9, 2018
Pros: not much, worse with summernats on
Cons: keep the TV simple, not multi media and align the printed guide with the room devices
Location: OK
parking a long way to up stairs room. Could not get TV working, wrong remote and instructions, had to use keypad to navigate ( our age 70+) kept dropping out and frustrating to switch off and on next morning - ended up unplugging. Summernats was not a good time, late night cars revving
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Value for money!

Posted Jan 7, 2018
This property is a bit out of the way but it’s well serviced with a bus stop just outside. It’s a bit run down and decor is dated. That aside I had a comfortable and enjoyable stay. The staff were great I had a minor issue upon check in but this was resolved easily. Overall given the price is good value.
Comment from Hotel Management
Jan 7, 2018 by General Manager, Hotel Management
Thanks for sharing your feedback with us, Ben. We are committed to providing great value family accommodation and we're pleased that this was the case for you.
3 out of 5
by A verified traveler from vic

Hotel close to where we were visiting.

Posted Dec 31, 2017
Cons: Stop soap dispenser from leaking all over basin the whole time we were there
Lack of staff on front desk and always had to ring bell to find anyone for bar even at happy hour.
Comment from Hotel Management
Jan 3, 2018 by General Manager, Hotel Management
We're pleased to hear that the hotel was the ideal location for you.
5 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Great hotel

Posted Dec 29, 2017
Wonderful place to stay and enjoy visiting canberra. Had alot of fun.
Comment from Hotel Management
Jan 3, 2018 by General Manager, Hotel Management
We love that you loved our hotel just as much as we do - thanks Amina!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2017
Decent place to sleep for a night. Probably a little too far a way from CBD if you were coming to Canberra it self. Great however if you are just passing through. Staff are reallt excellent and super helpful
Comment from Hotel Management
Dec 13, 2017 by General Manager, Hotel Management
It's fantastic to know that our team took great care of you - we'll be sure to share your positive comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Great budget accommodation

Posted Dec 6, 2017
We were unlucky enough to be in Canberra when Parliament was sitting and everything was expensive. Having said that, staff here are lovely, and the beds were super comfortable. For older style accommodation, it is kept very clean and neat.
Comment from Hotel Management
Dec 8, 2017 by General Manager, Hotel Management
Hi Narelle, we know that Canberra does fill up quickly during event periods and Parliament sittings however it's great to know you got a comfy bed and fabulous service :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Coffs Harbour

Good location, nice food at their restaurant.

Posted Nov 20, 2017
Pros: Staff were great and food awesome
Cons: Bed
Location: N/A
Bed isn’t very comfortable, otherwise ok. Restaurant and staff were very good, food amazing.
Comment from Hotel Management
Nov 25, 2017 by General Manager, Hotel Management
It's great to know that our team took such great care of you :)