“I use a wheelchair. The hotel has only one room with a roll-in shower. We would use the hotel more often if we were able to book a handicapped room more often. Also, the bed is too high (about three feet). When we stay here, we have to bring step stools to get in the bed. I've fallen a couple of times trying to get into that bed. Please have the bed lowered to two feet and add more rooms with roll-in showers.
Olivia was a great representative of your company.”