Ratings based on 286 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pomeroy

Great Hampton Inn Spokane Valley WA !

Posted Jul 10, 2017
Easy access off I 90, staff was helpful and friendly. Pool very well maintained and Buffet Breakfast was very well stocked and tended to with nice coffee bar. My second time stay and will go back again and again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place with a key problem

Posted May 22, 2017
This was a nice facility with nice staffing however there were a few of us that had key problems, the keys would work fine and then randomly stop working or when we first got the keys they would not work but they were very friendly about it and was easy enough to change out keys
4 out of 5
Recommended
for Everyone
by A verified traveler

Love close to trail

Posted May 8, 2017
Nice, clean, friendly. Love that it is close to river trail! Breakfast was all but done before we could get there.☹️
Comment from Hotel Management
May 9, 2017 by Colleen H., Hotel Management
Thank you so much for being our guest! I'm glad you had a chance to enjoy the Centennial Trail, it is so beautiful. I'm sorry you missed out on our wonderful breakfast, hopefully next time you will be able to sample all the choices we have for our guests. It does run daily from 6am to 10am, and during the week, if you missed out, we always have "On the Run Breakfast bags" for our guests to take with them. Take care and thanks again for being our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxation in a great location

Posted May 7, 2017
Great, helpful staff, curteous and good breakfast with variety.
Comment from Hotel Management
May 9, 2017 by Colleen Heinselman~General Manager, Hotel Management
Hello, and thank you for taking time to write a review for us. We appreciate you being our guest and I'm happy to hear you had a chance to enjoy our breakfast. Always the best way to start your day! We hope you will be back to visit the next time you are in our area, and we will do our best to make sure your next stay is just as wonderful. Thank you again for being our guest and I hope you have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great convenient location with wonderful people!

Posted May 7, 2017
Hotel staff worked to get the room location we wanted. Very curteous. Clean, great amenities!
Comment from Hotel Management
May 10, 2017 by Colleen Heinselman ~ General Manager, Hotel Management
Thank you for your kind words and I am so happy to hear that our staff found a room in the location you were seeking. We do try our best to take care of our guests because they are the one and only reason we are here! We hope we will see you again in the future and have a wonderful summer!
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Perfect for post-Silverwood trips

Posted May 7, 2017
This hotel is gorgeous. Very clean, but also has a great style! We couldn't believe our room, a huge bathroom, a walk in closet, a couch... we could live here! The kids loved the pool too.
Comment from Hotel Management
May 10, 2017 by Colleen Heinselman ~ General Manager, Hotel Management
Thank you so much for being our guest and taking the time to share your experience with us. If you ever want to move in, just let us know and we would be happy to let you live here! We do hope you will come back and visit when you are in the area and thanks again for being one of our wonderful guests.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2017
Stand alone showers really need updated! All else is very good.
Comment from Hotel Management
May 10, 2017 by Colleen Heinselman ~ General Manager, Hotel Management
Thank you for sharing your experience with us and I wanted to let you know that we will be starting the process of a property renovation that includes our bathrooms in all the guest rooms. It won't start until this next fall/winter, but I'm sure you will be pleased with the updated look and feel once it has been completed. Thanks again for being our guest and I do hope you will visit us again in the future to see how you like the new look.
3 out of 5
by A verified traveler from Oregon

Risky Hotel! Caution!

Posted Apr 14, 2017
The hotel rooms and staff were nice! That is not a problem. I do however have a problem with the area and parking lot. They have plenty of spaces but the cars are very likely to be broken into. It seemed like the hotel staff knows it's a problem as well but they forgot to mention that fact when we checked in. I found vehicles with smashed windows and bags and other valuables stolen out of the them. The reason I believe they know it's a problem is because they have someone there that is very fast at placing plastic covers over the broken in window. I watched them go car to car being helpful and you could tell it was not their first time doing it. For that reason I would not recommend anyone go to this hotel unless they don't mind their car being broken into.
Comment from Hotel Management
May 10, 2017 by Colleen Heinselman ~ General Manager, Hotel Management
Hello, and I would like to address your comments. I am worried that you may have confused us with another hotel or property. I'm not sure when you stayed with us, but we have not had any time in the last 6-8 months that we have ever had multiple cars broken into. We do every now and then, get hit, but we do everything possible to protect our guests while they are here. Our staff is very observant and they do their best to make sure we are alert of any issues or problems. Our lot is very well lit, and we have staff on 24 hours each and every day. I'd love to discuss this with you if you would be willing to share more information with me about the time in which you stayed as well as more of the situation. I thank you for taking the time to share your thoughts and look forward to speaking with you.
5 out of 5
by Joel

Great weekend in Spokane

Posted Apr 13, 2017 on Hotels
Great visit, beautiful facility, close to where we wanted to be
5 out of 5
by Jennifer

This traveler left a rating score only Posted Apr 11, 2017 on Hotels