Ratings based on 1,059 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

Over night stay

Posted May 30, 2017
Overall I had a great experience, hotel is a remodel of an older hotel and you can tell they put in a lot of work to bring it up to date. I only had an overnight stay and it did the job. Room was clean, I love the no smoking policy it was refreshing. The only issue was with the front desk person (a male) when I checked in buuuut it seemed he was experiencing a bad allergy reaction or had just injured his left eye before I came in so that could explain his standoffish attitude, he did let me check in a half hour early so, yeah I recommend. By the way it is right in the middle of Downtown so that's a plus.
Comment from Hotel Management
Jun 2, 2017 by Hotel Ruby Staff, Hotel Management
Hello Edward, We are pleased to hear that you had a great stay at Hotel Ruby. We would like to apologize on behalf of the agent that checked you in. We strive to exemplify outstanding customer service at all times to every guest. Your candid feedback is appreciated very much, we look forward to hosting you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

small, but refurbished and close to everything

Posted May 29, 2017
the room was small, but the bed was comfortable and the room was clean. If you like a firm mattress, you will love it. If you have a big truck or big suv, you will have trouble parking. Ruby 2 has better parking, and they had me park there. Customer service was heh. Big difference between the night staff and the morning staff. Also, there was no coffee pot in the rooms, and there wasnt a coffee shop within a few blocks! Continental breakfast was lacking. just some cereal and juice. For the proce, you cant go wrong! I will definately stay again.
Comment from Hotel Management
Jun 1, 2017 by Hotel Ruby Staff, Hotel Management
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments regarding the room that you felt needed attention. We pride ourselves in taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained, clean, and comfortable atmosphere. We would love to know how we could better our customer service so we can further train our agents. We also have coffee pots available upon request. One of our agents would have loved to help you with that or show you on the map the 2 closest brew houses that are 2 blocks away. It would be a pleasure to personally welcome you back to our hotel! With much appreciation, Hotel Ruby
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Hotel has a modern vibe, great hotel staff, and fun lounge attached. Great hotel for the price. We will definitely return.
Comment from Hotel Management
May 30, 2017 by Hotel Ruby, Hotel Management
Thank you for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
They did a nice remodel on an older hotel. Room was very clean and comfortable. Value for the price was great. Would stay again.
Comment from Hotel Management
May 30, 2017 by Hotel Ruby, Hotel Management
Thank you for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best,
5 out of 5
Recommended
for Couples
by A verified traveler

Posted May 14, 2017
Pros: Venue and proximity to downtown Spokane.
Cons: Parking is not great.
Unique setting - an older place that has been nicely remodeled. Rooms are smallish but clean and comfortable.
Comment from Hotel Management
May 16, 2017 by Hotel Ruby Staff, Hotel Management
Thank you for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location downtown Spokane.

Posted May 12, 2017
Pros: Clean and modern.
Enjoyed the close proximity of the hotel to downtown shopping and Riverfront Park.
Comment from Hotel Management
May 16, 2017 by Hotel Ruby, Hotel Management
Thank you for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler from clarkston

Love the location, pop of color.

Posted May 6, 2017
The "blankets"on the bed are as thick as tissues. And as warm and comfy too. Wish there was a coffee maker in the room.
Comment from Hotel Management
May 10, 2017 by Hotel Ruby Staff, Hotel Management
Thank you for your feedback. We do provide extra blankets in the closet of the hotel room and by request with our front desk staff. We also do keep a stock of coffee pots that we provide by request only. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best, Hotel Ruby
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
We will definitely be staying here on our next trip to Spokane!
Comment from Hotel Management
May 3, 2017 by Hotel Ruby Staff, Hotel Management
Thank you so much for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best, Hotel Ruby
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 2, 2017
Fun and funky vibe close to everything. Parking is a bit of an issue and adds some confusion to check in but once your in it's fine.
Comment from Hotel Management
May 10, 2017 by Hotel Ruby Staff, Hotel Management
Hello Anonymous, Unfortunately we do have more rooms than we do parking spaces, so parking is first come first serve. However, if the lot fills up at any point during your stay we do have our overflow parking at our sister property Hotel Ruby2 (just 1.5 blocks east of us). Thank you for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best, Hotel Ruby
4 out of 5
Recommended
for Everyone
by A verified traveler

A nice motel in a good location

Posted May 1, 2017
Outward-facing doors and small, basic rooms are basically a motel setup but they take care of it and the staff is nice.
Comment from Hotel Management
May 3, 2017 by Hotel Ruby Staff, Hotel Management
Thank you so much for your feedback. We greatly appreciate your business and it is our pleasure hosting you. We are already looking forward to your next visit with us! All the best, Hotel Ruby