Dear Michael, We are pleased to hear that your stay at Extended Stay America was enjoyable! We appreciate your positive feedback regarding the quiet atmosphere, as it helps us to ensure that our guests have a comfortable and relaxing stay. Thank you for your kind words, and we hope to host you again soon for another exceptional experience.Sincerely,Hotel Management

Dear Kevin, Please accept our apologies for any disappointment you felt during your stay. Delivering exceptional customer service to all our guests is paramount and a source of pride. Therefore, we are genuinely sorry to learn that this was not your experience. Your feedback is valuable to us, and we have shared it with our entire team to enhance our ability to serve you better in the future. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Steven, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and actively review these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

Dear Richard, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these concerns are not repeated. We hope you will give us another opportunity to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear James, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with the exceptional stay we are known for.Sincerely,Hotel Management

Dear Catherine, Thank you for your recent review of our hotel. Please know that we take the security of our guests very seriously, so we appreciate your feedback. Our security team is reliable and well-trained, and we also work very closely with local law enforcement agencies to keep all our guests safe and secure during their stay. Please reach out to us directly for any further assistance. We are very sorry that this occurred during your stay and regret any inconvenience caused. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management

Dear Clinton, Thank you for taking the time to review your stay with us. We are pleased that you enjoyed our staff service and hot water. However, we hope you will accept our apologies regarding updating the room. We value your feedback and strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

Dear austin, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Darren, We sincerely apologize for the inconvenience you faced during check-in. Overbooking is an uncommon occurrence, and we regret any frustration caused. Your experience doesn't reflect our usual standards, and we appreciate your patience. We'll review our processes to prevent such instances. We hope this situation won't deter you from considering us in the future, and we look forward to the opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Melissa, Thank you for sharing your experience with us. We deeply regret the inconvenience caused by the pest problems you encountered while staying with us. Additionally, we apologize for falling short of your expectations with our staff. We want to reassure you we do everything possible to discourage the entrance of the insects mentioned. Our hotel receives routine pest control services from our provider. However, we will make sure to address this with them promptly to prevent any future issues. If we may be of any further assistance, please reach out to us directly at the hotel. We hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Jose, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Carl, We apologize for your disappointing experience during your stay at our hotel. We understand that you encountered issues during your visit, and we are genuinely sorry for that. Your feedback is of utmost importance to us, and we take these matters seriously. We are committed to addressing your concerns and ensuring that every guest receives the highest level of service and care. We appreciate your feedback, and it will aid us in making necessary improvements. We hope that you will consider giving us another chance in the future to provide you with the stay you deserve. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Timothy, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations. Please be assured we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Freddie, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectation. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Agnes, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We are delighted to read that your overall experience was pleasant, from our clean accommodation to your interactions with our excellent team. However, we apologize for the inconvenience caused by our check-in process. We will address this issue appropriately to ensure our guests receive a smooth reception whenever they book at our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Melissa, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean, well-maintained rooms free of smoke, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Suranjeeta, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

Dear Chris, It was disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Please reach out to the hotel so we can review the charges and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management

Dear Sarah, We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for the frustrations the reservation issue has caused. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We are looking into the issue. In the meantime, please reach out to us directly if you have any queries. We hope you will revisit and allow us to give you the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Julie, Thank you for taking the time to evaluate your stay. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Surinder, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service; therefore, we apologize that this was not your experience. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again. Sincerely,Hotel Management

Dear Rick, Thank you for being our guest. We are delighted that Ray helped to make your stay comfortable. Your compliments will indeed be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Elvis, Thank you for being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to know how we can improve a guest's experience. Thank you again for your remarks, and we look forward to welcoming you back soon. Sincerely,Hotel Management