Room, 2 Queen Beds, Refrigerator | Premium bedding, desk, laptop workspace, blackout drapes
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Reviews of Hampton Inn Westfield

2.5 out of 5
Hampton Inn Westfield
39 Southampton Rd, Westfield, MA

Reviews

8.2

Very Good

Rating 10 - Excellent. 263 out of 619 reviews" "
Rating 8 - Good. 216 out of 619 reviews" "
Rating 6 - Okay. 81 out of 619 reviews" "
Rating 4 - Poor. 37 out of 619 reviews" "
Rating 2 - Terrible. 22 out of 619 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super-comfy, the fitness center and breakfast were terrific. The pool was nice and warm. Everything was very clean, and the staff was nice too! The only thing I’d change is that the carpets in the rooms are really thin and feel like they’re directly over concrete. I had to stretch some in the morning, and it wasn’t the best environment to do that. Other than that, 5 stars all around!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024

10/10 Excellent

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Dmitriy

Stayed 1 night in Jan 2024

8/10 Good

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we enjoyed a wonderful stay! The only critique I would have would be that there was quite a bit of noise coming from other rooms, both by other guests until 2 am and by cleaning staff two hours before checkout. But the breakfast was pretty good, parking was easy, and the pool was lovely!
Stayed 1 night in Jan 2024

8/10 Good

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this Hampton Inn in Westfield, Ma because it is close to my son's house. Also this Hampton is always clean and the staff are helpful with our requests for more towels or any other problem we have. The room was spacious and was clean . The breakfast was enough variety to please everyone in my group.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located near my mother-in-law's. It is a nice, clean property.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Stayed 1 night in Dec 2023

8/10 Good

Edward, Mystic

Stayed 1 night in Dec 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 3 nights in Nov 2023

10/10 Excellent

Jules

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and pet friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Traveled with family
Liked: Staff & service
We stayed at this hotel last year and really liked it. This year was a different story. The 1st room we had, the sheets has an awful chemical smell on only one side of the bed. I asked for a different room and that one smelt like cigarette smoke and had a huge stain on the wall. For $300 for the night was a little disappointed
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, but didn’t smell like it So great absolutely would stay again
Stayed 2 nights in Oct 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

6/10 Okay

Catharine

Average chain hotel.
Stayed 2 nights in Oct 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for taking the time to provide us with feedback from your stay! We hope to see you again in the future!

8/10 Good

RANDY

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You really feel that the staff is trying hard to make the hotel a great place to stay for the guests. And they are succeeding.
Stayed 1 night in Oct 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all very warm and friendly.
Stayed 1 night in Oct 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly
Stayed 2 nights in Oct 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic breakfast!
Stayed 4 nights in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

andrea

Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 19, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. Great breakfast. Pleasant staff. Would stay here again.
Stayed 3 nights in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

8/10 Good

Marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Eric

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Give me a break.
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon walking in, there was no one at the counter right away to greet us. We approached the check in counter and two young girls came out from the back. It was a quick check in process, but not very informative. We just got our keys and we’re told where the elevator was. We noticed a counter with coffee and what appeared to be an empty plate of cookies. My husband has stayed at Hampton inns before and said “they always have fresh cookies available” which I thought was a very nice gesture to offer guests upon check in. When I asked the girls at the desk (it was 330pm) if they were going to put out anymore cookies soon? My question was immediately followed by an unfortunately there will not be anymore cookies until breakfast. Honestly that’s ridiculous isn’t the who point of the cookies to be available as a check in thing? Idk maybe I’m wrong, but it just seems strange to be eating chocolate chip cookies for breakfast. It was just an all around weird check in experience. I would have expected a bit more for what I payed to stay here. Also, we had very loud neighbors on our floor which made it difficult to sleep as they were in and out of rooms, doors constantly slamming and a lot of talking/laughing loudly through the night in the halls. Otherwise the room was clean which was the only plus with our stay.
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for taking the time to provide us with feedback from your stay.

8/10 Good

Lawrence

Traveled with family and small children
Property was good for what it was. A little overpriced but most hotels around Springfield appear to be. Nice pool. Room was great, loved the Netlfix connect to the tv. But there was a mouldy odor near the bathroom that was a bit unpleasant. Other than that, pretty decent.
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Shimon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Jeremy Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at!!!
Stayed 2 nights in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Ralph

Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Galina

Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

8/10 Good

Heidi

Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Tammy

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a one night stay at a nearby hotel that was dirty and felt unsafe with live-in residents on the first floor. I immediately checked out and checked into this hotel where I felt safe and welcomed from staff. Highly recommend
Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Sara

Stayed 1 night in Aug 2023
Response from Mackenzie on Oct 2, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (particularly Larry, the night manager), was particularly accommodating when we checked in late at night. He gave us a free snack as we were hungry. The room itself is well-designed compared to many similar hotels: more spacious and updated renovations. This was probably one of the best hotels I've ever stayed in for the price. (The free breakfast was better than the usual grain-based "continental breakfast.")
Stayed 1 night in Aug 2023
Response from Mackenzie on Aug 12, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mackenzie on Aug 12, 2023
Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Mackenzie on Aug 12, 2023
Thank you so much for taking the time to provide us with feedback from your stay! We hope to see you again in the future!