Ratings based on 998 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Posted Jun 10, 2017
I loved this hotel! We were right at the beach and a nice relaxing pool also. Food was delicious at the hotel's restaurant. The staff were all polite and helpful. We will definitely be back again!!
Comment from Hotel Management
Jun 11, 2017 by Stacey Leonard, Hotel Management
Thank you for providing us with your feedback. I am pleased that we were able to meet your expectations. We look forward to seeing you again soon! Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Posted May 25, 2017
Beautiful room. Nice pool & jacuzzi. Steps to the beach. Attentive staff.
Comment from Hotel Management
May 26, 2017 by Tanya, Hotel Management
Thank you so much for your reply! I am so happy to hear that you had a great time! We look forward to seeing you again soon!
5 out of 5
Recommended
for Couples
by A verified traveler from Tampa, Florida

Nice Hotel

Posted May 21, 2017
Pros: The hot tub and shower in the room was excellent.
Cons: The prices are higher than I would be willing to pay again because we really wasn't at the hotel that much.
Location: It's a further drive than we expected to downtown St. Augustine. Would be nice if there was a shuttle into St. Augustine.
It was a very nice hotel and the room was gorgeous.
Comment from Hotel Management
May 25, 2017 by Tanya, Hotel Management
Thank you for your reply! I'm happy to hear that you enjoyed your stay overall! There actually is a shuttle that picks up at the hotel that goes downtown for free if you are planning to take the trolley on a tour downtown, just so you know for next time! Rates tend to be higher on weekends, especially right now in our busy season through summer, so we would love it if you would come back and stay with us in a quieter time so that the rate would work better for you! Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted May 17, 2017
Friendly staff in a nice quiet hotel close to the beach. Would recommend getting a room with a spa tub.
Comment from Hotel Management
May 17, 2017 by Tanya, Hotel Management
Thank you for your reply! I'm so happy to hear that you enjoyed your time with us! We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Nice hotel close to the beach

Posted May 14, 2017
Pros: We enjoyed the pool, the staff was friendly, there's a gym, and it is a close walk (less than five minutes) to the beach.
Cons: Availability of beach rentals (chairs, umbrellas); Additional early check-in/late check-out options.
Location: Outstanding location. Close to the beach (a quick walk). Several restaurants nearby. Grocery stores a 5 min drive. Historic district a 10-15 min drive
This was my 4th stay at the Castillo Real - this one for six nights total. My wife and I have returned due to its reasonable price, location to the beach, and its general cleanliness and friendly staff. We enjoyed the pool, the staff was friendly, and it is a close walk (less than five minutes) to the beach. There is also a small gym with some cardio equipment and a sauna. The hotel was also very clean. The historic district is a close drive (roughly 10-15 minutes). Two things that are likely unreasonable for me to even mention since we know when we booked what the check-in and check-out times are, but having stayed six nights, we were hoping to get early check-in/late check-out since we had early arriving and late departure flights. Late check-out was offered when we requested (extension of an hour until noon), so this was helpful, and luckily we found things to do in the historic district to kill time until our flight departure. I know this is difficult to accommodate since everyone would just request this, but perhaps a consideration of the length of stay (and thus, dollars spent at the hotel) would help management determine the maximum possible extension into the early afternoon. Also, a suggestion - beach chairs and umbrellas offered for guests would be a nice touch - even if there is a small rental charge associated. For those flying into town for vacation, it's nice to not have to travel with these things or have to purchase at arrival.
Comment from Hotel Management
May 15, 2017 by Tanya, Hotel Management
Thank you for your reply! I'm so happy to hear that you continue to make us your home away from home! I will pass along your suggestions for beach chairs & umbrellas. We do our best to accommodate early arrivals and late check-outs, based on hotel availability. We look forward to you returning again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charleston SC

Nice hotel, very short walk to beach.

Posted May 12, 2017
Pros: I liked the location. It was right up to the beach, just a short walk and the shuttle bus to downtown was actually very pleasant and avoided parking.
Cons: The art on the walls was kind of cheesey, actually very cheesey. BUT that is the only thing that was wrong.
Location: Having the beach and the ready access to old St. Augustine provides everything I needed for vacation. Lots of good places to eat and a lot of music.
We enjoyed this hotel very much. It was very clean and well located. The staff was courteous and helpful and the bed was very comfortable. The pool area was well kept and the restaurant in the lobby area was quite good.
Comment from Hotel Management
May 15, 2017 by Tanya, Hotel Management
Thank you so much for your review! I'm so happy to hear that you enjoyed your time with us and that our team took great care of you! We hope to see you again soon!
3 out of 5
by A verified traveler

Posted May 2, 2017
Too expensive per night for what you get from the hotel. The restaurant is supposed to be 5 star not even close.
Comment from Hotel Management
May 4, 2017 by Tanya, Hotel Management
I am so sorry to hear that you had a less than outstanding experience at our hotel and in our restaurant. I will share your feedback with our team so that we can continue to grow and improve. Thank you for taking the time to share!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach!

Posted May 1, 2017
Shuttle to city center comes to the door every hour.
Comment from Hotel Management
May 3, 2017 by Tanya, Hotel Management
Thank you for your feedback! We hope to see you again soon!
4 out of 5
Recommended
for Couples
by A verified traveler from Albany, NY

Rooms are beautiful!

Posted Apr 17, 2017
Pros: Room amenities in room
Cons: Rooms should be available at
Location: Location is great. a1A Blvd. has some super restaurants miniature golf pier etc & near beach. Not easy access from hotel though.
Rooms not available at check in & we didn't get to hotel until late. Others where waiting as well. Housekeeping staff seemed limited. Again once we hit to our room we where very pleased!
Comment from Hotel Management
Apr 24, 2017 by Tanya, Hotel Management
Thank you for your feedback! I'm so sorry that your room wasn't available when you arrived and that there were a limited amount of housekeepers available, but am happy to hear that you were pleased with your room! We hope to see you again soon so that we can give you the outstanding experience that you deserve!
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Nice hotel, excellent for couples, close to beach

Posted Apr 9, 2017
I had a wonderful stay and really enjoyed the deluxe room with the Whirlpool tub. The food at the restaurant was okay. There are other restaurants close by. There is also a grocery store close by as well. There is a refrigerator and microwave in the room.