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Reviews of Scottish Inns Potsdam

2.5 out of 5
Scottish Inns Potsdam
7575 US Route 11, Potsdam, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 227 out of 602 reviews" "
Rating 8 - Good. 216 out of 602 reviews" "
Rating 6 - Okay. 96 out of 602 reviews" "
Rating 4 - Poor. 40 out of 602 reviews" "
Rating 2 - Terrible. 23 out of 602 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convienient
Stayed 1 night in Apr 2024
Response from kirit patel on Apr 23, 2024
Thank you Wayne for the wonderful review! Thank you for providing us the opportunity to host you while you are in potsdam. We look forward to seeing you soon:)

10/10 Excellent

RAYMUNDO

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very nice and clean the room. A place to come back.
Stayed 1 night in Apr 2024
Response from kirit patel on Apr 20, 2024
DEAR.RAYMUNDO. We are so glad that you enjoyed it here! We are very lucky to have the people we do here, and also to have guests like you. Our staff strives to provide a great stay for every guest, and it will make them happy to know that they succeeded in your case. We are so appreciative of your recommendation and to know that you will return. Thank you for your kind words and thank you for staying with us!

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't care for the "pie" shaped room.
Stayed 1 night in Apr 2024
Response from kirit patel on Apr 20, 2024
Hello Cheryl Thank you for the stay and the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future.Sincerely,Hotel Manager

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities
The woman who checked us in was very sketchy. Our room was dirty, had no heat, and overall seemed not well taken care of. Moreover the area around the motel seemed incredibly unsafe once we got there, and we ended up not staying. I paid cash and couldn't get my money back as per their policy, which I accept the loss, but the same woman gave me a receipt showing that I did not pay even though I paid cash. She lied to me constantly, tried telling me me that the balance has been paid (even though the receipt she printed clearly showed that there was still an unpaid balance) rolled her eyes several times while I was talking with her, and was overall utterly disrespectful. I had to fight with her to print a receipt showing that I paid in cash, which she eventually did. I believe if I did not fight her on it, she would have taken the cash and also charged my card. Definitely would not recommend.
Stayed 1 night in Apr 2024
Response from kirit patel on Apr 9, 2024
Dear Guest, Thanks for commenting. I’m sorry that some maintenance issues and other lapses detracted from your stay. We take pride in providing the best possible guest experience and are involved in a continuous improvement process to get better and better. We’ll take your comments into consideration as we change and improve. I hope you will reconsider and stay with us again in the future. Sincerely, Hotel Manager

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is our favorite. Price is right. We stay here often when picking up supplies and the owners now know us and are always happy to see us!
Stayed 1 night in Mar 2024
Response from kirit patel on Mar 31, 2024
Thank You for the kind words regarding the Hotel & the service you received! We're glad we gave you a memorable stay, and we hope to see you again soon! -

10/10 Excellent

Ramona

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was small, it was very clean and the workstaff was incredibly nice and helpful!
Stayed 2 nights in Mar 2024
Response from kirit patel on Mar 19, 2024
Dear Ramona ,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Delia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners are so nice! The property is in a great location! The rooms are clean and comfortable!
Stayed 1 night in Mar 2024
Response from kirit patel on Mar 9, 2024
Thank you for this nice review!Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gary G

Stayed 2 nights in Feb 2024
Response from kirit patel on Mar 20, 2024
Thank you Gary G for the wonderful rating! We look forward to seeing you again:)

6/10 Okay

Courtney

It was good
Stayed 1 night in Jan 2024
Response from kirit patel on Jan 22, 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Cindy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and clean
Stayed 1 night in Jan 2024
Response from kirit patel on Jan 18, 2024
Dear CindyThank you for taking the time to leave this positive feedback. It was a pleasure to have you staying with us! We are glad you had a good stay and we will make sure to provide every guest with the service you got. Thank you for choosing scottish Inn and we are looking forward to see you again soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Just needed a place to sleep for a few nights. Nice, clean room. No complaints.
Stayed 3 nights in Jan 2024
Response from kirit patel on Jan 8, 2024
Dear TimothyThank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and hotel was great. Staff is very nice
Stayed 7 nights in Dec 2023
Response from kirit patel on Jan 4, 2024
Dear Ian ,Thank you for the stay and the feedback. I am confident you had a satisfactory stay looking at the five stars. Your input helps us continue to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

10/10 Excellent

Raynaldo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Wery good service and pront
Stayed 1 night in Dec 2023
Response from kirit patel on Dec 31, 2023
Dear Raynaldo,Thank you for posting about your recent visit to scottish inn potsdam ny.It's great to read that you had a good experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. Our staff at scottish inn forward to seeing you in your future travels.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fine folks that own and operate this hotel are super friendly and they maintain their property superbly. Ive stayed here many times and will continue to do so in the future.
Stayed 1 night in Dec 2023
Response from kirit patel on Dec 21, 2023
Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely,Hotel Manage

8/10 Good

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from kirit patel on Dec 18, 2023
Dear kirk,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

8/10 Good

Italo

Business traveler
Kind of noisy environment between rooms. The heating is not convenient and not accurate. Goes from too hot to too cold without advice
Stayed 1 night in Dec 2023
Response from kirit patel on Dec 15, 2023
Dear Guest,Thank you for the stay.We regret for all the mess mentioned in the review.We shall check and take corrective steps to avoid such things in future,Shall appreciate your understanding.Sincerely,Hotel Manager

10/10 Excellent

Sandra

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable rates and clean!
I would def stay here again. It’s clean, efficient, just perfect for a 1-2 night stay while passing through! Staff is friendly. Location is easy to access.
Stayed 1 night in Dec 2023
Response from kirit patel on Dec 9, 2023
Hello Sandra,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

alison

Stayed 1 night in Dec 2023
Response from kirit patel on Dec 22, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Good for what I needed.
Stayed 1 night in Nov 2023
Response from kirit patel on Nov 22, 2023
Hi Amy, thank you for taking the time to write us a review! We greatly appreciate you and your review. We're so glad to hear your stay was awesome! And we hope to have you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was sparse. No conditioner or shower gel or lotion in bath.
Stayed 1 night in Nov 2023
Response from kirit patel on Nov 20, 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Thomas

Stayed 1 night in Nov 2023
Response from kirit patel on Nov 17, 2023
Dear Thomas,Thank you for completing the survey, we really appreciate that! We hope you had great time staying with us and we are looking forward to see you again!

10/10 Excellent

Timerie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and pleasant. Room was comfortable and has just the right amount of space.
Stayed 1 night in Nov 2023
Response from kirit on Nov 6, 2023
Thank you for taking the time to complete the survey, we really appreciate that! We hope you had a great time staying with us and we are looking forward to see you again. Thank you for choosing scottish inn potsdam ny.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from kirit on Nov 6, 2023
Thank you Tracy for the wonderful rating! We hope to see you the next time you are traveling to potsdam:)

10/10 Excellent

Darin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip.
Stayed 1 night in Nov 2023
Response from kirit on Nov 2, 2023
Thank you for your review. I am happy to hear that you enjoyed your stay! We look forward to seeing you again when you travel back to the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Our room was neat and clean and very comfortable! Staff were very friendly and the whole check in process was smooth.
Stayed 2 nights in Oct 2023
Response from kirit on Oct 28, 2023
Thank you for taking the time to leave this positive feedback, we really appreciate that. It is very important for us to know that we can provide our guests with good service. We are looking forward to see you again!

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay! Will continue to stay here on trips to Potsdam.
Stayed 1 night in Oct 2023
Response from kirit on Oct 25, 2023
Thank you so much for give such a great review. We hope you enjoy your next stay just as much.

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from kirit patel on Nov 11, 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 Good

Mary A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had an issues with the internet. It seemed to be in the evening hours, no internet.
Stayed 2 nights in Oct 2023
Response from kirit on Oct 17, 2023
Dear Mary A. Thank you for your stay. We're delighted to hear that you encountered a great staff and experienced a clean environment during your stay. However, we apologize for the inconvenience you experienced. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from kirit on Oct 17, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from kirit on Oct 10, 2023
hi anthony your reservation is valid to the expedia you never cancel your reservation or you never show up to checking in hotel i will inform this matter with expedia. thank you.

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from kirit on Oct 28, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Linda

Stayed 1 night in Sep 2023
Response from kirit on Oct 20, 2023
thanks again

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from kirit on Sep 27, 2023
We are so happy that you enjoyed your stay - thanks for sharing your experience with us. We look forward to having you as a guest again soon.

10/10 Excellent

Vernon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean reasonably priced
Stayed 1 night in Sep 2023
Response from kirit on Sep 26, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, motel Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and comfortable. Managers were warm and welcoming. Was perfect for our quick stay.
Stayed 1 night in Sep 2023
Response from kirit on Sep 26, 2023
Dear Karen,Thank you for staying with us and giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,motel Manager

2/10 Terrible

Tere

Stayed 1 night in Sep 2023
Response from kirit on Oct 13, 2023
hiTere your reservation is valid to the expedia you never cancel your reservation or you never show up to checking in hotel i will inform this matter with expedia. thank you.

10/10 Excellent

James

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from kirit on Sep 19, 2023
Thank you so much for your review, Patricia! I am so glad to hear you had such a great experience with us and we got you on your trip with such ease! We can't wait to see you again soon :)

8/10 Good

Deborah

Stayed 1 night in Sep 2023
Response from kirit on Oct 8, 2023
Thank you for sharing your feedback! It feels awesome to know that your experience with us was great. We look forward to your visit again in the near future!

10/10 Excellent

Jennifer

Traveled with family
Liked: Property conditions & facilities, room comfort
Scottish Inn is a great little motel. I have stayed there a few times, its basic, but that's what I like.
Stayed 1 night in Sep 2023
Response from kirit on Sep 19, 2023
Dear Jennifer,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, motel Manager.

10/10 Excellent

nigel

Stayed 1 night in Sep 2023
Response from kirit on Oct 8, 2023
Thank you for sharing your feedback! It feels awesome to know that your experience with us was great. We look forward to your visit again in the near future!

6/10 Okay

Wendy

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from kirit on Sep 19, 2023
Thank you for taking the time to leave us a review. We hope to see you again soon!

6/10 Okay

Keith

Room was decent for cost, except the sheets had stains as did one of the pillows. Staff not friendly at all. Strange vibe - like I was inconveniencing them.
Stayed 1 night in Sep 2023
Response from kirit on Sep 16, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from kirit on Sep 13, 2023
Dear Todd,Thank you for taking the time to leave this positive feedback, we really appreciate that. It is very important for us to know that we can provide our guests with good service. We are looking forward to see you again!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from kirit on Oct 28, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Diane

Stayed 1 night in Aug 2023
Response from kirit on Sep 8, 2023
Thank you Diane for the rating and wonderful review. We pride ourselves on providing exceptional service and look forward to seeing you again soon:)

6/10 Okay

Pamela

Stayed 1 night in Aug 2023
Response from kirit on Sep 2, 2023
Thank you for your feedback and for rating us 3 out of 5 stars. We appreciate your input and are always striving to improve our services. If there's anything specific you think we can do better, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to making your experience even better in the future. Thank you for being a valued customer!

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from kirit on Aug 28, 2023
Thank you so much for the awesome review! We hope the next time your in the area you will come back and see us.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from kirit on Aug 28, 2023
We're glad to hear that you enjoyed your stay with us. We hope you choose us again in your travels

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The Scottish inn is extremely clean and the owners are supper friendly. However Expedia is the worst company I have ever dealt with and will never book a hotel room through them again
Stayed 1 night in Aug 2023
Response from kirit on Sep 2, 2023
Thank you so much for the kind words, and for staying with us! We hope to see you again next time you are in the area.

8/10 Good

Lia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nicely kept family-run motor lodge, but located on a busy road and with oddly noisy, busy parking lot activity right outside our room, which made me reluctant to open the windows on both sides of the room to get a cross-breeze. The continental breakfast was pretty much not worth notice, and aside from the gentleman at the desk who checked us in, the staff had an unfriendly vibe, almost bordering on hostility. The motel advertises itself as good quality at the lowest price in town, and I would agree with that assessment.
Stayed 1 night in Aug 2023
Response from kirit on Aug 26, 2023
Dear Lia, Thank you for taking the time to leave this feedback. It is very important for us to be able to make our guests feel great and your feedback will help us become better and improve our service. Thank you again and we hope you will give us another chance to provide you with a better experience in the future.