Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 12, 2024
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period.
Positives:
- great location by a major freeway and lovely, historic St. Charles
- large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River
- the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details
- easy parking
Negatives:
- the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting
- the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open
- they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab
- check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't
- I have MUCH more to note; Expedia won't permit me to share much more: space limits
by A verified traveler
Posted May 10, 2024
Clean rooms
by A verified traveler
Posted May 7, 2024
Comment from Hotel Management
May 10, 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted Apr 29, 2024
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
Comment from Hotel Management
Apr 30, 2024 by Ameristar, Hotel Management
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!
by A verified traveler from New Castle
Posted Apr 27, 2024
Wet. Ice property, convenience was key!
Comment from Hotel Management
Apr 30, 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted Apr 21, 2024
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
Comment from Hotel Management
Apr 23, 2024 by Ameristar , Hotel Management
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.
by A verified traveler
Posted Apr 13, 2024
Great stay at the Ameristar.
Comment from Hotel Management
Apr 15, 2024 by Ameristar, Hotel Management
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!
by A verified traveler
Posted Apr 9, 2024
Nice rooms
Comment from Hotel Management
Apr 9, 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted Apr 9, 2024
Comment from Hotel Management
Apr 12, 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted Apr 9, 2024
Comment from Hotel Management
Apr 30, 2024 by Ameristar, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
