We returned to the hotel and the access key did not work. We approached the on-site manager Evonne, and advised her we could not open the door. She verified our cards and gave us 2 new ones, which still didn't work. We returned back to the main desk and she acquired a "black box" to override the door lock, which did not work. We went back down to the main desk. Evonne called the maintenance man, who was off duty. He declined to come back. Evonne acquired a crowbar and was able to break the door frame to allow us to enter the room. We went back down to the main desk and she assigned us to another room. This process took well over an hour.
Also, both lenses on the ceiling fixtures were missing. Only 1 elevator worked and the other one had been inoperable for over a year . Also, a third of the parking lights were out, making the parking lot dangerous!!!
The Manager Evonne, was the only working staff on sight, which is not safe. She was extremely helpful, but she could only do so much.
On a positive note, the breakfast buffet was excellent!