Ratings based on 836 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Juan
Posted May 5, 2024
Great location with excellent service.
Comment from Hotel Management
May 8, 2024 by Linda, Hotel Management
Dear Thomas,Thank you for staying with us and posting this excellent review. We look forward to your staying with us again.Sincerely,
by A verified traveler
Posted Apr 29, 2024
Beautiful and service was amazing
Comment from Hotel Management
Apr 30, 2024 by Linda, Hotel Management
Dear Franca,Thank you for staying with us and posting this excellent review. We look forward to your staying with us again!Sincerely,
by A verified traveler
Posted Apr 21, 2024
I really like this property. It’s quaint, comfortable, and the people are very friendly.
Comment from Hotel Management
Apr 30, 2024 by Linda, Hotel Management
Dear Moe,Thank you for staying with us and posting this excellent review. We look forward to your staying with us again!Sincerely,
by A verified traveler
Posted Apr 15, 2024
The patio door cannot be locked. Otherwise it would be a perfect place.
Comment from Hotel Management
Apr 19, 2024 by Linda, Hotel Management
Dear Maggie,Thank you for staying with us and our time to post this review. I'm sorry there was an issue with the balcony door. Did you notify the front desk? I'm confident one of our engineers could've addressed and repaired the problem.Sincerely,
by A verified traveler
Posted Apr 15, 2024
Comment from Hotel Management
Apr 19, 2024 by Linda, Hotel Management
Dear Pamela,Thank you for staing with us and posting this excellent review. We look forward to your staying with us again.Sincerely,
by A verified traveler
Posted Apr 13, 2024
Good guest services
Comment from Hotel Management
Apr 19, 2024 by Linda, Hotel Management
Dear Casey,Thank you for staying with us and posting this excellent review highlighting our guest services.We look forward to your staying with us again.Sincerely,
by A verified traveler
Posted Apr 12, 2024
Only issue was our room was next to a stairwell so the door would periodically slam throughout the night. Other than that it was a wonderful experience.
Comment from Hotel Management
Apr 12, 2024 by Linda, Hotel Management
Dear Victoria,Thank you for staying with us and your time to post this review. I'm delighted to know you had a wonderful stay but am sorry your experience was affected by noise from doors periodically slamming. I will alert my staff.Sincerely,
by A verified traveler
Posted Apr 10, 2024
A hotel with proper room service! Hooray! The staff is lovely and attentive. The room could use a refresh, but all was clean and orderly.
Comment from Hotel Management
Apr 12, 2024 by Linda, Hotel Management
Dear Jazmine,Thank you for staying with us and your time to post this review. I'm delighted to know you had a wonderful stay, enjoying room service and our excellent staff. We hope to be renovated year and appreciate that you recognized that all was clean and orderly.Sincerely,
by A verified traveler
Posted Apr 7, 2024
Great staff
Comment from Hotel Management
Apr 9, 2024 by Linda, Hotel Management
Dear Casey,Thank you for staying with us and your time to post this excellent review especially mentioning our staff! I'm delighted to know you enjoyed your stay. We look forward to your staying again!Sincerely,
by A verified traveler
Posted Apr 7, 2024
Absolutely lovely! We went for our anniversary and it was perfect. Harbor view room was lovely and L’escale Restaurant was AMAZING!! Highly recommend.
Comment from Hotel Management
Apr 9, 2024 by Linda, Hotel Management
Dear Elizabeth,Thank you for staying with us and your time to post this excellent review. I'm delighted to know you enjoyed your stay. We look forward to your staying again and that you will recommend us!Sincerely,
