Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 12, 2024
This is an older hotel and it shows. The public areas are clean and reasonably updated. Breakfast was just OK. The room is themselves at least the one we stayed in is in major need of an update. Carpets were stained and dirty walls have numerous stains on them and have not been painted in a long time. There are marks in the bathroom and along the walls that need a proper spackling. It looks like somebody just kind of shoved caulk where it needed to be spackled. On the plus side Thank you the staff was very nice and professional. Helpful and always that we requested. The location is good. Hopefully they can update and get back on track.
by A verified traveler
Posted May 9, 2024
by A verified traveler from KING OF PRUSSIA
Posted May 7, 2024
my bath tub didn't drain, i was too tired to ask for a room change
Comment from Hotel Management
May 9, 2024 by General Manager, Hotel Management
Dear Grace,Thank you for choosing to stay with us and for sharing your experience. We're disappointed to learn about the inconvenience you had regarding the bathtub drainage. Your comfort is important to us, and we regret that we were unable to address this during your stay. Rest assured, we will relay your comments to our maintenance team to ensure improvements are made swiftly. We appreciate your feedback and hope you'll consider giving us another chance to change your perceptions in the future.
by A verified traveler
Posted Apr 30, 2024
We were sleeping and the ceiling light fell out. Carpeting was questionable in some spots, kind of sticky to my socks. Otherwise it was a decent hotel.
Comment from Hotel Management
May 2, 2024 by General Manager, Hotel Management
Dear Por,Thank you for providing feedback on your recent stay. We're concerned about the issue with the ceiling light and the condition of the carpeting in some areas. We apologize for any inconvenience caused and assure you that we will address these maintenance issues promptly. Despite these challenges, we hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler
Posted Apr 24, 2024
It was a nice clean and quiet place and it is a hotel we will stay at again.
Comment from Hotel Management
Apr 25, 2024 by General Manager, Hotel Management
Dear Larry,Thanks for your feedback. We are glad that the convenience and cleanliness of the Clarion Pointe Staunton East had such an impact on you and your stay. We hope to welcome you back for another great stay!
by A verified traveler
Posted Apr 22, 2024
I didn't catch his name, but your daytime desk person when we checked in April 20th was helpful above and beyond the line of duty. We talked about area attractions and the facility across the street, and he was tremendously informative and very friendly. It was a pleasure meeting him, you all have an excellent employee.
Comment from Hotel Management
Apr 23, 2024 by General Manager, Hotel Management
Dear Larry,Thank you for all of your kind comments and for choosing to stay at Clarion Pointe Staunton East. Providing an enjoyable experience is our goal and what we strive for. We will pass along your compliments to our staff! We look forward to hosting you again soon.
by A verified traveler
Posted Apr 19, 2024
by A verified traveler
Posted Apr 17, 2024
by A verified traveler
Posted Apr 14, 2024
by A verified traveler
Posted Apr 10, 2024
