Unfortunately, my stay at this hotel was not great.
Upon arrival into room 300, my wife and I noticed the room was very old and had a smell. We also noticed several smears and stains on the walls and counters. After attempting to take a shower, several of the white towels had yellowish stains. The final straw came upon finding a small blood stain on the pillow as we were about to go to sleep.
I took the pillow downstair to the front desk to ask for a replacement, but the young man behind the counter replied that housekeeping was gone for the night, and there was nothing he could do. I then asked to be switched to a different room, and the young man replied that there was a flight cancellation at Dulles Airport nearby, and all their available rooms were being held for those passengers.
At that point, I asked to speak to a manager and was greeted by the overnight Director of Operations, who was much more helpful. He transferred us to room 528, which was cleaner, but unfortunately had a bug problem. We found several random ants crawling on the bathroom floor.
At this point, my wife and I just dealt with it, not wanting to request a third room, repack for a second time, or potentially request a refund and attempt to find another nearby hotel.
Our experience at this particular DoubleTree was the worse hotel experience we’ve had in a very-very long time. We didn’t even want to eat the ccomplimentary cookies. I will not be recommending DoubleTree in Sterling to anyone.
